Grand Mercure Singapore Roxy

This hotel experience was disappointing despite reasonable pricing for Singapore. The room had a moldy smell, indicating poor maintenance, and there was insufficient staff to clean rooms promptly. Water quality was subpar, with unappealing tap water and no provision for filling reusable bottles. Food delivery on New Year's Eve was frustrating, requiring payment at the door and malfunctioning card taps. Overall, while the staff were professional, the management's failure to address basic operational issues significantly marred the stay, overshadowing any positive aspects of the hotel.

Great location, if you are a traveller. Enjoy ur walk along sea ave and joo chiat. Lotsa food variety.

My pre-paid booking for a deluxe room with a king-size bed and on the high floor was not met. The hotel reception told me that they are overbooked after making me wait for 25 mins. They gave me a room on level 4 with a king-size bed, but the room conditions are bad for the price I have paid - SGD 264.00 WITHOUT BREAKFAST! Mercure Roxy is under the management of Accor Hotel. It is a disappointment to see that the service and amenities provided by the hotel do not meet the standards of Accor Hotels. We didn't enjoy our stay, even if it was for a night before we flew off. The new metro right at the hotel doorstep gives the hotel the advantage to travellers like us The lights in the room are insufficient. It's dim along the doorway and wall mirror. The curtain was not able to close properly, too. TV remote control is difficult to use. You need to enter some kind of code numbers from the TV screen before it can be activated. Honestly, travellers need simple and easy access to amenities in the room. We want to relax and not fuss over the remote control just to watch a program. With the hotel close proximity to the airport, they're blessed to have aircrews staying in the hotel. Aircrews need a good rest before their next flight. The hotel needs to renovate and upgrade to meet the price they are charging.