We stayed for one week having booked through Tui. Overall, we thought the holiday was excellent value and had a good time and will definitely return to Mexico. Here is our review of what was great and what could have been better. Grounds - The grounds are beautiful and it is clear so much care goes into the upkeep. From the seafront walk from Royale to Generations to the surrounding grounds, it’s a great place to spend time outdoors. Some really cool wildlife too - lots of Iguanas, Racoons, etc. Spa - Outside sky massage at the Casistas spa. Worth every penny (which, given you don’t spend anything much when here anyway, is fine!). Food - Yes the portions are not huge but it’s all inclusive, just order more. All the food was presented and tasted excellent. The quality of the meat and all other ingredients was very good. Highlights for us were the Mexican and the Thai also the breakfast buffet was fantastic - so much choice including cooking stations. Drinks - Premium brand spirits, generous measures, places to get them all over the resort. Stocked and daily replenished mini bar in the room also. Pool - Large, clean, warm enough (once you get used to it!!) and good swim up bars. Entertainment / Activities - Really varied from physical exercise based, food based, drink based (eg cocktail tasting). The three or four guys running this poolside are great ambassadors for the hotel. We really enjoyed the cycle tour too. Room - Our room was pretty basic but it was clean, big enough and the housekeeping service did a great job. However, some things could have been a bit better. Staff - Many of the staff were so friendly, however, many were also not very interested at all and some (older gentleman server in the italian restaurant) just plain curt and rude. Tips did seem to buy more smiles but the smiles should come first. Concierge - This system is so inefficient for booking things. There are so many of these yet there was always a queue outside to get in and reserve meal times. Many places were booked up until late yet had plenty of tables when we arrived. it would be much more cost effective and a better experience to allow Spa and Restauraunt booking on the App and perhaps also show real time queue times and busyness of the eateries. Snacks - It would have been great to have somewhere doing small snacks and ice cream for example as part of the package. If you wanted a snack in the day you were limited to another full meal or room service both of which seemed a bit excessive. Pool - There is only one of the pools at Royale which is in the sun for most of the day and the beds get reserved early so make sure you are on this on your way to breakfast. There is apparently a policy of reserved but vacant beds being reclaimed at 10am but this was not enforced at all - it would be better to do this. One good point, towels are provided (this wasn’t clear when we booked). Weddings- the resort can be taken over a bit by large wedding groups. If
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