Spa Hotels in Hangzhou

Fuchun mountain resort is strongly recommended for foreigners like our family. Peaceful Lake with awesome landscape made our family to feel refreshing. Chinese traditional style hotel room is quite cozy. Complementary service like taking a picture by photographer is to be made a reservation when check in, otherwise fully booked in case of weekend.

We really enjoyed the hotel stay so much. Theres free pickup service from the high speed rail.The room is spacious and clean. The staff members here are also very helpful. Washing machines and dryers are available. Breakfast selection is great. Supper and afternoon tea were provided as well. Will definitely choose this hotel again the next time we come Hangzhou.

It was overall an alright stay, don’t expect Japanese standards. Apparently they had a soft opening period and just opened on April 15. You can see that things aren’t running so smoothly yet, trip.com shows that spa needs to be booked a day in advance, but on WeChat they said no reservations required and we can use anytime. The second day we wanted to use the spa our second time, and was told by a staff we couldn’t use it again, which we were confused about. Later other staff said we could. The spa itself had spectacular views, but the outdoor pool weirdly had half eaten and rotten apples floating around. After talking to the spa staff they said it was for aesthetic purposes and guests must have eaten them without knowing that. Worrying hygiene standards 😨 apart from that overall hygiene seems to be alright. All rooms have our own private courtyard so there are two doors, the main wooden door and then the glass door to our actual room. The main wooden door broke down twice - we couldn’t lock it (more like they didn’t fix the problem fully the first time), which wasted our time as we had to sit around to watch the maintenance staff fixing our door. Breakfast was okay but half the dishes were way too salty for my taste. Weird mix of “Western”, “Japanese” and Chinese dishes. Cheaper to buy on the spot (168 yuan as of today). Service was not up to the standard of a hotel of this price point. The staff welcoming us seems like she was reading from a script, we couldn’t hear half the time even after asking her to enunciate clearer twice. Felt like they were here to monitor us more than take care of us. Instead of “how may I help you?”, they actually responded “what’s wrong?” on two separate occasions. I don’t think this is acceptable! Some staff also do not greet guests properly.

I went to this hotel due to the hype if the Chinese drama and was also attracted by the extra perks they provide. I signed up for the complimentary photoshoot (1 outfit & 3 photos), you can top for makeup & additional photos. The makeup artist was skillful, the photographer was also professional and patient. Overall hotel service was good, Chloe from the reception provider her WeChat for us to contact her if there's any issue. A wide variety of breakfast spreads, the decorations and plating makes the food look appealing. The only downside is the location. As it is at the Xiang hu, it is far from the xihu and most tourist attraction spots. Travelling from the hotel to xi hu area can take up to almost 1hr during the peak hour.

Beautifully located hotel, with great views and access to Qiandaohu. Amazing service by Intercontinental Experience Ambassador Klein, who was able to help with any requests needed. Children loved the services available including electric cars, train, indoor play area. The only area I would say needs some improvement is food choices for children. Very limited choices for what they could eat.

Moja mama i ja spędziliśmy 5 dni i 4 noce w willi Water View, aby uczcić moje urodziny w Hangzhou. Jedna z pracownic recepcji, Jennifer, była bardzo pomocna i przyjazna, wręczając nam tort urodzinowy na tę wyjątkową okazję i pomagając nam w realizacji wszystkich naszych próśb. Była też bardzo pomocna, nawet w dni wolne, kiedy jej potrzebowaliśmy. Dzięki Jennifer nasz pobyt w Banyan Tree był dla nas przyjemnością. Dziękujemy!

Pobyt w tym ustronnym, terapeutycznym hotelu, położonym w rajskim nadbrzeżu Xixi Paradise, w coraz bardziej świątecznej atmosferze, sprawił, że każde zdjęcie wyszło pięknie. Pokoje były po prostu eleganckie, a posiłki lekkie, pożywne i atrakcyjne wizualnie – przyrządzone w moim ulubionym stylu. Olejki eteryczne w SPA były czyste, a masaż meridianowy stanowił wyjątkową atrakcję. Skorzystałam z niego dwa razy podczas mojego pobytu i dzięki niemu pozbyłam się bólu pleców i blokad trwających latami. Gorąco polecam, nie przegapcie tego!

Great services from the receiptionist, and good environment tans cleaned. Special thanks to the foloowing receptionist, very friendly and helpful, Chen, jiajia and XiaoTang

房間很暗，雖説為了可持續發展，但這麼暗真的大可不必。而且療愈酒店為什麼就不能讓朋友們來入住呢？實在搞不懂為啥房間都是大床房，雖然都是獨棟式，但比想象中小得多，卧室基本沒什麼走動空間。大冬天的卧室其實不夠温暖，加了個取暖器分分鐘起夜的時候被絆倒。那個單獨的茶室也沒什麼必要，還不如改裝成另一個卧室。朋友洗澡的時候説水冷的不得了。 酒店打車不易，酒店好像有一輛還是兩輛車子，但大部分時間沒空載客人出入。。。所以根本沒法去周邊的莊園和水庫逛。酒店提供的活動是固定時間的，配合不了就衹能錯過。 因為出不去就衹能在酒店用餐，餐食價格不低但味道着實一般，就是家裡用現成醬料炒出來的味道，也兼顧不了色香味😅。 感覺酒店整體主題不錯才被吸引入住，但真的定價過高也達不到在酒店就能放鬆療愈的目標。

Besides being at the prime location of the west lake next to the mall and red train shuttle, there’s nothing great with this Hyatt. It’s expensive compared to banyan tree that I stayed the next day. They booked my elderly parents with mobility issues in a room that is super far away from the elevator despite me putting it in my request during booking and when I checked in. They also don’t allow executive lounge customers to have breakfast downstairs which is unusual as Hilton, Marriott don’t have such restrictions. My lake view room is blocked by trees 🌲. Don’t waste your money here.