Spa Hotels in Dżakarta

During my stay at Shangri-La Jakarta I faced several issues that, unfortunately, overshadowed the overall experience. I arrived early for check-in, around 13:20, while the official check-in time is 14:00. The front desk staff spent quite some time processing my registration, checked the availability, and told me that my room was ready, but that the key card could only be issued after 14:00. I was asked to wait and was assured that either someone would come to me, or I could return to the desk at that time. I waited until 14:00, but no one approached me. At around 14:05 I went back to the reception. The staff member who had originally checked me in was already busy with another guest, and a different employee started assisting me. He began the whole check-in process from scratch, which felt strange, and it quickly became clear that the room that had initially been mentioned was no longer available and that a new room was being assigned. After I expressed my dissatisfaction, the staff offered an “upgrade” from a Deluxe Room to a Horizon Club Room as a way of compensation. In practice, however, the new room was on a lower floor and did not differ in any noticeable way from the Deluxe category in terms of layout, view or amenities. The benefits of the Horizon Club were not explained to me, so I did not actually use any additional services. As a result, the so-called upgrade felt more like a formality than a real improvement. The condition of the room itself was generally good. The air conditioning was quiet, there were no unpleasant smells from the bathroom, and the room looked clean and well maintained. A serious concern for me was the drinking water provided in the room. Large glass bottles were supplied regularly, but the water in them had a strong smell of chlorine and was simply not suitable for drinking. After the hotel contacted me asking if I had any comments, I mentioned this issue. Only then did they start bringing smaller bottles of water that no longer had this smell. This creates the impression that guests are initially given water of questionable quality and that the problem is addressed only when someone complains. Another recurring issue was the smell of cigarette smoke. My room was non-smoking, and the floor was non-smoking as well, yet from time to time the smell of tobacco appeared in the room, most likely coming through the ventilation. After I reported this, an air freshener was placed in the corridor, but it was removed the next day, and the smell returned. It gives the impression that someone is smoking in areas where it is not allowed, and guests are affected by it. Breakfast was also disappointing. The restaurant where breakfast is served is organized in a very inconvenient way: you are first shown to your table, but the buffet stations are arranged rather chaotically, so after walking around to get food it is easy to lose track of where your table is. Navigation is not intuitive, and the overall atmosphere is not very comfortable. The food itself did not seem particularly tasty and appeared to be more focused on Asian preferences than on a broader, international audience. I also visited the lobby restaurant. I tried several dishes there, including a bolognese pasta that was frankly not very good. For comparison, in the nearby shopping mall you can find places that serve the same dish in a much better way and at a lower price. If you look only at the condition of the rooms, the hotel appears to be of a good standard. However, the level of service, the breakfast experience and the overall value for money, in my opinion, do not match the status that the hotel aims to project. The price of the stay feels high compared to other similar hotels in Jakarta, where both service and food quality can be better while the rates are lower.

Room looks pretty old, but it is maintained well. Spotlessly clean. Great value for money and situated in the heart of Jakarta. Easy access to Casablanca mall. Just short walk away from the hotel. Breakfast buffet is okay. Loved their ginger tea, but lacking some varieties for vegetarians. Coild improve vegetarian options. Overall, had a pleasant stay with friendly and helpful staffs.

Only the breakfast spread is super. The rooms are old and dark, I was being locked out of my room because the door lock battery ran out, but I was asked to check out asap. I was there to run an event, agreed to check the event room at 9pm but nothing was prepared. Next day morning it is prepared but the coffee tea and the food spread was so limited, its not even 5 star standard. I will never go back there for events

Aircond jest wystarczająco zimny w całym obszarze. Bardzo ładny hotel do pobytu. Tylko lokalizacja w ruchu miejskim. Dobry cena za ten standard.

An old-school upscale business hotel. Very good service with friendly and helpful staff. Spacious room with adequate amenities. With international electric sockets that was very convenient for international tourists. A Family Mart and a KFC are just round the corner, Without 10 minutes walk to find many eateries. Not around with shopping centres. The swimming pool and full-gear gym were excellent! I'd in particular mention Tria of the lobby lounge. I went to the lounge also every evening throughout my stay, Tria was very friendly and consistently provided excellent service.

The service is good, the room is clean and tidy, the location is strategic in the city center, the breakfast is yummy, yes, next time I go to Jakarta I will stay here again, highly recommended.

Hotel is ok. Looks a little different from photos haha, in the photos it looks quite new and modern but when i reached in the hotel room. It looks like kinda old but its clean. Downside, the mattress is hard :( my tv wasn’t working well because the remote is spoiled. Called someone up, idk what they fixed but the couldn’t control the volume of tv, it think the remote is spoiled. The sink tap in the toilet is kind of spoiled too, its hard to control the amount of water you need coming out of the tap. Good side, the pillows are so comfortable! The staffs there are all very friendly and helpful. I like how they greet customers with a sincere smile and polite gesture. There was free jamu 🫶🏼 kids play area at the lobby. Breakfast buffet spread was great too! Location was at CBD area near a mall. Love it

Przyjazny personel, ale hotel nie spełnia standardów pięciogwiazdkowych. Nasze pierwsze wrażenie było pozytywne – lobby jest atrakcyjnie zaprojektowane, a drinki powitalne były miłym akcentem. Niestety, pierwszy pokój nie spełnił naszych oczekiwań: na pościeli były plamy krwi, panował nieprzyjemny zapach, a w łazience były problemy z odpływem. Otoczenie pokoju również nie wydawało się szczególnie czyste. Z pozytywnych aspektów, na szczególną uwagę zasługuje personel: wszyscy – od obsługi parkingu, przez recepcjonistów, po personel sprzątający – byli wyjątkowo przyjaźni, pomocni i profesjonalni. Nasza skarga została natychmiast rozpatrzona i bez problemu otrzymaliśmy nowy pokój. Muszę jednak być szczery i przyznać, że hotel obecnie nie spełnia standardów pięciogwiazdkowego obiektu. Wymaga remontu, zwłaszcza jeśli chodzi o łazienki. Podsumowując: obsługa jest doskonała, ale sam hotel ma poważne braki i pilnie wymaga modernizacji.

I came here for business visit, the location was great, near Grand Plaza, all tourist spot was walking distance only. But the price of this hotel does not match with what u get. It cost me around RM400++ which i can get more comfiest hotel in Kuala Lumpur. This hotel does not have proper lobby, no waiting lounge if i ordered grab, because u know, Jakarta was jammed all the time, so u need at least decent chair to wait. The room just a standard room only. U can hear your neighbour flush their toilet and chatting, and screaming , that’s why i said the room does not match the price. U can add little money more and stay at another comfy hotel nearby.

Przyjazne, uśmiechnięte twarze wszędzie. Pożyteczny personel. Żółtą-kwasną potrawy rybne są pyszne, a także szeroki zakres opcji żywności. Lokalizacja jest tylko blisko centrum handlowego i zjazdu żywnościowego na zewnątrz hotelu