Spa Hotels in Pangasinan

„The reception was good. It was a smooth transaction when I arrived. The room was hot when I got into it. I found that the staff wasn’t trained properly & seems like I have to ask for every thing. I was there for 4 days & they never replenished my water bottle. The bed was a bit hard but comfortable enough. The breakfast was ok. I was very disappointed when I had to ask numerous times for my change when I booked a boat through them to go to hundred islands. I paid 500 pesos for convenience fee for them to organise the trip & evrytime I asked for my change back they keep telling me that they have to ask the boatman first, then the guard, then the department of tourism and various excuses. I didn’t get a direct answer until the next day. I trusted them to do the transaction smoothly that’s the reason I paid for the convenience fee. I would’ve done the job myself & preferred to give the boatman the 500 pesos as he really looked after me for the whole day. The hotel is Brand new but needs some more decor in the room & have an air conditioning working in the lift & the foyer. The restaurant staff wasn’t as friendly but accomodating. They seems all so uptight & doesn’t practice common sense. The most disappointing part of my stay is the designated smoking area. It was in the motorcycle parking lot & way out, outside of the hotel. I didn’t feel safe going out for a smoke as it’s also a bit dark & there’s rubbish everywhere. The ashtray was full of other rubbish & the garbage bin was full for all the time I was there. I’m writing this all as a productive criticism for an improvement for my next stay & for other guests that will be staying in the future. Otherwise the hotel is nice, great pool overlooking the hundred islands the gym was ok . The hotel transfer was also nice but I have to asked first. I hope it’ll be better next time I stay. Thank you so much! 😊”

„A little bit disappointed kasi pagpasok mo palang ng room incomplete siya. Wala man lang naka steady na cups , water, sabon, toothpaste, etc. Hindi refreshing ang amoy and the toilet and bathroom is not clean. And medyo napuyat kasi till 12am ata yung music at may kasama pang bata. They did not even consider yung blanket na hndi kasya yun sa isang tao lang so pinabayaran payung extra blanket well infact dapat tig isa naman dapat yun kasi bayad naman yung room as 6 . But the positive side is mabavait yung staff nila at the location of the resort is maganda dahil malalapit siya sa mga tourist spots sa bolinao.”

„Maybe the best hotel in Bolinao area. Excellent landscaping, swimming pools, garden, kids area. The only drawback and really a little one is the staff service. I give this mark because they are really not helpful for giving touristic information for landmarks around, and especially for the Giant Clams - for me the real treasure around in this area. Other than that, it is really a place to go and stay - there is no hotel around that can compare.”

„Good -Park like setting, pet friendly, many nice pools to use. Couple villa has own little pool surrounded by plants for privacy. Air-conditioned room. Warm shower water, local drinking water provided. Eating area inside room, ref and sink. Gated entry with gate guard. Provided breakfast, portions are local but quite filling. Plenty of onsite parking (watch out for coconuts above car). Golf cart with driver available but the walk is really short and mostly flat. Toothbrush and amenities provided. Ants and bugs are typical so not an issue (bug spray recommended for foreigners). Employees welcoming and very responsive and well groomed. Room service (took for all meals). Bad -lack of food menu in room with room service offered, housekeeping called Butler but not. Provided cell phone with load, load expired initially. Updates every 6 hours to phone via text message. 80% of time housekeeping could not be reached. Menu once either found on web site or brought to door many things not available and size of portion not clear. Food cold sometimes upon delivery and or not taste very good, food service is slow. Bar soap provided is nice but small (cut down from a larger bar). A bit of a drive to anything else nearby and not much else found to do here. Ugly -Breakfast order lost on last day to check out, was placed 6PM in person at door night before. If had not called would not have been provided (since we had pet with us, opted for room service) Housekeeping light not working at front door to make up room. Ref compressor noise. Sometimes arcing / hum noise coming from electrical panel. Expectation of vacationer not in alignment with profit margin site manager is attempting to generate from each stay. You are left with a feeling of overpaying for a level of service that was lacking and this felt in relation to how the business just seems to be run. Arrival was overwhelming (good) but departure needs improvement.”

„We arrived at noon but needed to leave because it was not 2 pm. The lady did checked us in in advance, i paid Php1000 deposit before we left, we were told to just come back and they will let us in. We came back just before 2pm. 3 of us needed to go to the city while 3 others stayed. When I arrived with my hubby and brother, we were surprised that my brother's wife and family stayed in the lobby waiting for us, said that they were not offered to go to the room since i was not there. Meanwhile, when we arrived this morning, the staffs are aware that were were all together as they were taking pictures of us in the lobby, they have this special mini stage that turns while taking 360 degrees selfie. I was disappointed that our family was left in the lobby waiting instead of assisting them to our room. Room is reasonably clean.”