The rooms and facilities were immaculate and the buffet breakfast has all you could possibly want and all super fresh. The staff were super helpful and made arrangements to move a fellow roomie who wasn’t in a good mental or physical space with no hesitation. Would definitely come back here again.
Also, I realised after my stay that I was due a 15% discount because I had an EURail pass so make sure you use that if you have one and are booking
I truly appreciate the staff at this hotel.
• Upon arrival, the male staff welcomed me with a cheerful tone that immediately made me feel friendly and comfortable in Bern.
• After check-out, the female staff kindly allowed me to store my baggage so I could enjoy a full day exploring the city. She also let me rest in the lobby while waiting for my train, without any hesitation.
• Later, the same male staff noticed I had been waiting for a long time and thoughtfully suggested I visit a nearby shopping center. His advice was very helpful—it gave me a relaxing place to wait close to the train station, without the stress of rushing or walking too far to the platform.
Chic, stylish modern concept apartment hotel and just 1 metro station away from Bern Station. Also equipped with all the home appliances plus there's a coop supermarket right below
You need to take tram to Bern centre which the tram comes frequently and took around 10mins only. The room is spacious and quiet. Hotel staff was helpful and friendly. There's no supermarket or convenient store around the hotel.
This hotel is good. Thanks for the excellent service from Sherpa. She designed multiple ways to help you to check in successfully even if I arrived late by around 7:30pm. Initially I weer afraid that I could not enter into this hotel and could not check in when all staff were off after office hours. She was responsive when I pick up a phone in the lobby to call the service hotline. She is patient and smart. I am lucky I met with her resolving all of my issues. Thank you