Znajdź 5-Star hotele w mieście Makau

Hotel service was exceptional, flowers were prepared for our anniversary celebration. Hotel room and swimming pool were modern and clean. Highly recommend this hotel. One minor flaw was the pillow were too soft.

It has been over 5 years not stay in this hotel. This time made me not much excited. Regards the room service, there are only 2 bottles of water provided and it's much behind others. the saunna room still keeps same and it's the only point I forcast. Unfortunately, there still no wet towel provided, no slipper provided, the good thing is not much people use the room. the view is nice and this is the selling point. I might not stay again unless the room rate is attractively.

My family and I just wrapped up a wonderful 2-night stay at Nuwa Hotel Macau, and wow – we’re already planning our return! From check-in to check-out, every interaction felt personalized, warm, and genuinely thoughtful. Here’s why Nuwa stands out: ✨ Standout Staff Shoutouts: - Tiffany at Front Office was an absolute gem! So welcoming, efficient, and sweet – she set the tone for our stay perfectly. - Bellboys were always alert, helpful, and ready with a smile whenever we needed assistance. - Housekeeping deserves huge praise! They arranged a shower chair for my elderly mom during turndown service – no fuss, just pure kindness. ❤️ - Gym Attendant Arnold went ABOVE AND BEYOND! Not only was he super friendly, but he personally escorted my mom to the changing room and ensured she felt comfortable. The entire gym crew & safeguard team showed incredible patience and care toward her – it meant the world to us! 🍽️ Room Service & Integrity: We did hit one small snag: we ordered room service and discovered mould in a yogurt. We simply informed the team to prevent other guests from experiencing the same. Their response? IMPRESSIVE. They immediately apologized, checked their entire stock, assured us of food safety protocols, and waived our entire room service bill as a gesture of goodwill. No excuses – just accountability and action! 🎯 Management That Listens: At checkout, **Front Office Manager Man personally apologized for the yogurt incident – a classy touch that showed real ownership. It wasn’t just about fixing a mistake; it was about valuing us as guests. 💯 Final Verdict: Nuwa isn’t just a hotel – it’s a place where **staff treat you like family**. Their attention to detail (especially for elderly guests), proactive service recovery, and consistent warmth made our stay unforgettable. **HIGHLY RECOMMEND** for families, couples, or anyone seeking luxury *with* heart. We’ll 100% be back soon! Thank you, Team Nuwa – you’ve set the bar sky-high!👏🏼💫

Great hotel with very large and comfortable room. The room was very clean and well maintained. The breakfast was very nice, with a lot of choice. The location is convenient with bus just downstairs the hotel. I recommend this hotel for a stay in Macau.

This hotel is unforgettable for me! From entering the lobby, check-in, welcome gift,24H butler service, bed at night, low noise, inexhaustible bottled water, 24H free ice/hot milk, chocolate milk, capsule coffee, USB charging plug, exquisite bathroom supplies, shower room without overflow problems, comfortable mattress, very cold A/C, special surprise, check-out, they taken care of carefully. You must try their buffet. Make a reservation while you check-in, you will have a good prices. I would like to say thank you to lovely butler Ivy and Sarah. No one is more considerate than your service. Thank you for your lovely hand-painted cards, balloons and St. Regis Bear,.Which made my daughter has a very unforgettable trip in Macau. Without your sweetness arrangement, the journey would have lost such special memories! We love you. To the cutest and most considerate lobby service staff - Rocky. 😊Your enthusiasm and thoughtfulness have made every guest feel it, which will be the motivation for us to come back!

I had a wonderful experience at this hotel. The location is perfect, the rooms are clean and comfortable, and the overall atmosphere is very relaxing. However, what truly set this stay apart was the exceptional service provided by a member of your team, Edgar. From the moment we arrived, Edgar went above and beyond to make us feel welcome. He handled our check-in with a genuine smile and was incredibly helpful with recommendations for local restaurants and things to do in the area. His positive attitude and professionalism are a true asset to your hotel. It's rare to meet someone so dedicated to making sure guests have the best possible experience. Thank you, Edgar, for your kindness and for helping make our trip so memorable. We will definitely be back!

We chose W Hotel Macau as we heard the breakfast was great. It actually amazed me with both quality and quantity. Different style of cuisine could be found and we loved most of the food we picked. Moreover, huge thanks to their staff Brian and Hazel with the room upgrade. The mega room was insane. The terrace was more like a space for party where you could enjoy the view of Macau from top of the building while having fun with friends. Also the service from Jimmy when I was checking out was also brilliant. Overall, it is absolutely a place I will stay again in the future.

Gwiazdki: Bardzo podobała mi się obsługa Nany podczas zameldowania, była niezwykle skrupulatna i troskliwa. Ogólnie rzecz biorąc, większość kobiet z obsługi jest bardzo pomocna i potrafi zrozumieć problemy gości podróżujących z dziećmi, co jest naprawdę miłe. Krytyka: Recepcjoniści płci męskiej są bardziej „interesujący”. Na przykład, jeśli zapytasz o duży namiot, odpowiedzą, że jest tylko dla gości z pokojami Executive. Gdy zapytałeś o dwa pokoje blisko siebie podczas rezerwacji, ich tok myślenia jest taki, że pokoje połączone byłyby droższe, ale odpowiadają ci, że „wszystko jest dziś zarezerwowane, nie ma możliwości zmiany”. To tak, jakby twoje drobne prośby były stanowczo odrzucane. Taki sposób komunikacji z klientem jest trochę ryzykowny. Plus: Mężczyźni z działu logistyki, którzy rozstawiali namioty, dostarczali szlafroki i montowali barierki, byli zarówno z Makau, jak i z Chin kontynentalnych. Wszyscy byli bardzo sprawni i uprzejmi. Kolejny plus: Porównując z odpowiedziami kobiet: „Duży namiot po rozłożeniu może utrudniać poruszanie się dzieciom, więc dostarczamy mniejszy do zabawy”, „Najbliższy pokój sąsiedni to pokój dwuosobowy, co może różnić się od rezerwacji, czy możemy przenieść się do pokoju naprzeciwko?” Cały pobyt był bardzo przyjemny, sprzątanie również było bardzo dokładne, z wyjątkiem męskich recepcjonistów, z którymi komunikacja była trudna…

The walls are thin. You can hear the snore of the guests behind the walls and in the corridor. On the third day of my stay, a family with kids checked in to the connecting next door. The kids kept turning and turning and turning the connecting door knob violently for a few minutes and the parents didn’t stop them. Terrible service of the waitress at the restaurant. Poor communication skill and offensive manner. When I asked for the bill and placed my credit card on my dining table — and I didn’t say anything else — her first response was “No discount!” I didn’t ask for any discount. She asked me “Are you our hotel guest?” I showed her my check out luggage storage tag and said “I am. But I just checked out.” She responded grumpily, “No discount gah! You don’t have the room card!” I wouldn’t book with this resort anymore. I wouldn’t recommend this resort to people who are looking for a quiet stay.

The hotel's location was good. Many restaurants and a fastfood (Mcdonalds) and a convenient store (7-11) around 3 mins away of the hotel. We were surprised about the room size (non smoking room, spacious) and the cleanliness was well taken care by the staff. The Check-In and Check-out was also smooth and the front desk staff were polite and responsive to all our inquiries. Even the staff security who was stationed on the elevators was very courteous and all smiles. I would definitely book again this hotel on my next trip to Macau 👍🏻👍🏻👍🏻