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Opublikowano5 paź 2023
YTZ23
We stayed at this hotel for 3 nights with our 10 month old during Golden Week.
Pros:
- Hotel is self-contained and there is no need to leave the hotel. There are large and well-maintained grounds for our daily walks with baby, including museums and traditional pagodas dotted throughout the property. There is a chinese, western (steak, pizza) and japanese (teppanyaki) restaurant within the hotel. There is also a kids play room and swimming pool, along with some other kid friendly activities like rabbit feeding and games on the lawn.
- The hotel is right next to the lake and is quite beautiful. It's very relaxing to stroll along the lake.
- There is an ancient town about 15 minutes walk from the hotel's main lobby. There is a free hotel shuttle to and from the ancient town too.
- Staff are generally friendly and helpful
- Large, family-friendly rooms are available. We stayed in a lake view suite, which was just right for us and our baby.
- Hotel is affordable by international standards
- Hotel is less than 2 hours drive from Shanghai, where we live
- We particularly enjoyed the teppenyaki restaurant where you can get a private room and a private chef to cook your meals
- Despite it being Golden Week, we didn't feel that the hotel was too crowded. Perhaps because the hotel has large grounds.
Cons
- The baby cot given to us had an extremely thin and uncomfortable mattress. To compensate, we were given a comforter to pad the mattress. However, this is unsafe for younger babies, who should sleep on a firm surface.
- The property and facilities are a bit dated
- There were very loud weddings on the lawn facing the lake each day that we were at the hotel. The loud music and emceeing disturbed the peaceful ambience of the place, and also disrupted baby's morning and afternoon naps. For families with children who still need to nap in the day, it may be better to stay in a quieter garden view room instead of a room facing the lake.
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Cena za noc od:342 zł
Opublikowano10 lip 2025
Gość
Best hotel service throughout my trip in China this time! Hotel staff are really attentive, friendly and helpful.
They patiently answered my questions, helped me carry my luggage to the room, helped us book a grand canal boat trip (near the Confucius Temple) and drove us to the location and waited until we finish the boat trip and drove us back to the hotel.
No telephone in the room, so make sure to add the hotel wechat to communicate with staff.
They also helped me visit a silk mini museum/factory/store, since I wanted to buy a silk quilt (again they drove me to location, waited, and drove me back to hotel). Very happy, since I successfully bought a 5 pounds-weight silk quilt (equal to 2.5 kg of silk) for a good price! I've tried the silk quilt at home, very soft and comfortable, and had a very good night sleep.
In front of the hotel there is a road construction (government project), so when I left for airport, staff again drove me to the main street and waited until my didi car arrived.
As you can see in the picture, the hotel is really pretty. It was converted from a historical mansion. The hotel is next to pingjiang road, so don't be surprised if in the afternoon there are street photoshoots (girls in hanfu and photographer) in front of the hotel.
Bed was comfortable, and there is a wide sofa next to the window. The room is equipped with coffee machine, and there is an air purifying machine so you can drink water from the machine (can be set for warm, cold, or hot water). There is a mini refrigerator with beverages, mostly free for drink (milk, soda, water), while for beers need to purchase. They also gave a welcome fruit and biscuits in a basket. The room key was very pretty. Bathroom was divided into 3 parts (WC, wash basin, shower room) and also really pretty. When I left, they still gave me a packet of souvenir containing Suzhou's snack (nut, preserved fruit, biscuit, etc).
For breakfast, staff will ask your preference (chinese or western style). I chose chinese style and they provided noodle, pork, etc. Very delicious!
Staying in pingjiang road is very convenient. Many attractions are in walking distance (from several meters to 2 km), such as pipayu performance, kunqu museum, humble administrator's garden, etc. Many performances nearby in the afternoon and evening that you can choose.
Overall I really in enjoy my stay in this hotel. Will stay here again if I visit Suzhou in the future. Thank you!
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Cena za noc od:609 zł
Opublikowano19 lis 2025
C. P. Lee
I found this hotel by chance after learning that the one where I was originally wanting to book was sold out for my dates. I guess it was luck, because this place is so beautiful and calming. The pictures do not lie! I booked one of their top floor rooms, but I didn't realize that I would be navigating a short but steep step of winding stairs to access it. (Elevators are between the 1st and 2nd floor guest rooms only.) Even as a relatively able person, I still took my time going up and down the steps. The room itself is nothing short of amazing; in addition to the outdoor private tub on the patio, there's also a tea ”alcove,” and also a king-sized bed in a sparsely- but chicly furnished main room. It's a pity I stayed for only two days, and I didn't have the chance to explore their offerings of a sound bath, etc. The staff also brought up some kind of soup concoction on the first night, which was very kind! Breakfast is included, but guest have to go to the building across the path, and take the elevator to the 2nd floor. I tried only the Western breakfast; maybe the Chinese breakfast is more hearty.
Tip #1: When ordering a DiDi or taxi, drop your pin at the hotel's precise location, and not just at the security check at the main entrance. From reading other reviews, I thought that cars not belonging to guest couldn't get in, so I ended up walking with heavy luggage to get to the entrance of the hotel. Fortunately, when I left, I was able to get the DiDi to the hotel parking lot.
Tip #2: Staff possess varying degrees of English levels, but I'd still recommend this place if (like me) you don't speak any Chinese. Make sure to add WeChat and add the hotel's account as a friend; this is the fastest way to contact them during your stay. Staff and I communicated via this method, as well as interpretation apps (Google Translate on my end).
Tip #3: Humble Administrator's Garden is about a 20-25 mn walk south. The closest ”scenic area” is along the Grand Canal, which just over the wall north of the hotel. You'll likely need to take the bus (download Amap) and/or take a DiDi to get to different places.
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Cena za noc od:481 zł
Opublikowano22 cze 2026
ZhoujizifeitiyandashiThis hotel has the highest concentration of 'xiaojiejie' (young women, often with a hint of being escorts) I've ever seen. If you sit in the lobby bar for about half an hour starting at 2 PM, you can pretty much figure out what kind of 'xiaojiejie' the 'big brothers' from Suzhou are taking out these days. And if you go around 1 AM, you'll get an even clearer picture.
The next day, when I went swimming, there were a bunch of 'xiaojiejie' with great figures, scantily clad, posing for photos, making it impossible to actually photograph the pool.
Right next door is Huaihai Street. I went there at 11 PM to eat soba noodles and saw a lot of 'love' being delivered to people's doors. There were also some 'xiaojiejie' walking arm-in-arm with Japanese older men back to the hotel. And some who were drunk, clinging to men and shouting loudly.
When I went downstairs in the middle of the night, I saw a giant cockroach in the mist and felt a bit helpless, worrying it would suddenly turn into a defense tower and shoot a fireball or lightning, destroying the Indigo.
Downstairs, there's also a now-rare Jiyue car. I vaguely remember that the Jiyue exhibition area used to be right downstairs from the Indigo, in the mall.
I suggest the hotel cancels the welcome fruit service. Most people generally find it inconvenient, especially in this kind of hotel.
The hotel offered me many courtesies beyond normal expectations to compensate for some inconveniences I experienced, but I declined them all. So, I'll just give it a normal rating. The facilities are a bit old, but breakfast is good. The perfume in the elevator is too strong, but everything else is pretty good.
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Cena za noc od:301 zł
Opublikowano18 gru 2023
Remily
We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂
The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally.
For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁
Overall we are happy with our stay and it is a good place to spend a few days with kids.
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Cena za noc od:283 zł
Opublikowano15 mar 2026
Xiaoyuanji
明前是吃刀魚的最佳時節,江陰上次來過了,這次就挑了隔壁的張家港。房間是預約時,自動升級的。我的房間號是816,不知道是不是升過級的高級豪華雙床房。
優點:
1. 性價比高到極致,含雙早,自動升級房型和下午2:00延遲退房。
2. 酒店是去年新建的,所以智能化程度很高,房間看上去挑高亮堂,舒服。所有房間都能看到江景。
3. 服務好。
4. 酒店離香山風景區、雙山島輪渡和中駿廣場都很近。
可以改進的地方,主要是硬件:
1. 最大的問題是沒有小冰箱,想喝點冷的,房間裏不行。
2. 房間的花灑壓力不夠,沒法近身沖水。而且由於裏面沒有任何置物空間,自己很喜歡的一把梳子摔在地上斷了,心痛。
3. 缺少一些備品,住兩個晚上想洗內衣褲,沒有肥皂。
4. 靠窗的那張床離書桌非常近,而牀板又比床墊大,非常容易撞到腳。
Anyway,衝著這個價格,還是來張家港首選酒店。
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Cena za noc od:197 zł
Opublikowano3 sty 2026
Youzi
Środowisko: Wystrój hotelu jest nowoczesny i minimalistyczny, a przestrzenie wspólne są ogólnie bardzo ładne i stylowe. Wejście przypomina trochę japoński hotel, natychmiast przenosząc cię z jednego świata w inne, spokojne i relaksujące miejsce.
Udogodnienia: Wyposażenie pokoju jest w porządku, a pokój, w którym się zatrzymałem, wyglądał na czysty. Podobała mi się suszarka do włosów Laifen 😘. Jednak toaleta nie jest inteligentna, co nie jest zbyt dobre, ale telewizor ma funkcję castowania.
Obsługa: Nasza trzyosobowa rodzina otrzymała darmowe śniadanie, co jest świetne. Recepcja oferowała również kandyzowane owoce, popcorn i herbatę dla gości, a gorąca herbata zimą była szczególnie rozgrzewająca.
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Cena za noc od:211 zł
Opublikowano30 lis 2025
dyhx
The hotel has its own onsen area that's open to non-hotel guests. So the entrance starts with the shoe cabinets before reaching the front desk that serves both onsen day-use guests and hotel guests.
The Japanese themed room was luxurious. Very clean and impeccably maintained, good sound proofing I could hear a pin drop in the room. Double basins, Dyson hair dryer, bidet toilet bowl, standing shower and a huge zen sofa couch area by the window, complete with tea and chess set. Pity there's not much of a view out there. There's also no phone here, just a speaker by the bedside table or one can use WeChat to communicate with the front desk and of course robot deliveries.
Bed and pillow was too soft for my liking. Service is excellent and they even provide turn down service. I left the room for onsen and came back to a room where the curtains are drawn, a plate of fruits on the table, floor towel laid out in the shower area with the bath towel, originally under the basin, now hung on the door of the shower.
The stay package came with an Afternoon Tea set of fruits, desserts and crackers. The cheesecakes were meh but the pineapple tart made up for it. Fruits were fresh and yums.
In-house guests were given unlimited access to the Onsen and I took my time to enjoy it fully. It's a full Jap style onsen, meaning going fully naked. A rather small onsen with just 3 pools but the outdoor one was the best, soaking in 43 degrees pool in the cold. There's a chill out area outside including a lounge, meditation room and a movie-cum-reading room (what an irony though). They also have private onsen rooms for rent at additional costs.
Leisurely breakfast the next morning at 930am. Yes, I had to choose a specific hour to be at breakfast as it's a Jap bento set with a partial buffet (of noodles and porridge). Not outstanding for me.
But otherwise, it was 5* experience and I recommend this to anyone planning to come to Taicang to experience the onsen.
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Cena za noc od:455 zł
Opublikowano27 paź 2024
MoAlanteh
Our stay at the Novotel Suzhou was nothing short of memorable! From the moment we arrived, we were greeted with warm smiles and exceptional service, which set the tone for an amazing experience for our entire family.
The hotel itself is beautiful, with a modern yet inviting ambiance that instantly made us feel at ease. We were particularly impressed by the range of facilities that catered to everyone in the family. The hot springs were a highlight for us, providing a tranquil escape and a perfect way to unwind and rejuvenate. The water was just right, and the surroundings were serene, adding to the overall relaxing atmosphere.
The swimming pool was also a big hit, especially with the kids. Spacious and well-maintained, it offered plenty of room for swimming, splashing, and simply having fun. The kids’ playground was another wonderful feature that our children absolutely loved. It was well-designed, safe, and filled with engaging activities that kept them entertained while we enjoyed a bit of downtime.
Food at the Novotel Suzhou was a true treat! The morning brunch had a diverse selection of delicious items that catered to all tastes. Everything was fresh, flavorful, and beautifully presented, making each meal a delightful experience. We looked forward to each dining experience, knowing there was something new to try and savor.
The afternoon brunch was another stand-out feature. It was a luxurious affair with a mix of international and local flavors that kept us coming back for more. The chefs clearly took pride in their craft, and it showed in every dish.
Overall, our stay at the Novotel Suzhou was filled with wonderful moments, from relaxing in the hot springs to enjoying family time at the pool and playground. We couldn’t have asked for a better place to create lasting family memories, and we’re already looking forward to our next visit!
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Cena za noc od:281 zł
Opublikowano25 sie 2025
DrewVision
Above average in all areas. Only 2 small things, but difficult to complain at all. Amazing service, above average for China. Food was not just above average - top level and not too expensive. All facilities were excellent, though the kyaking in the photos do not exist anymore. A small, but still a reason I booked was it showed kyacking for kids, which my son loves, therefore one (but not the only reason) for booking. Trip.com should update this image. I would suggest also redoing the lobby area, its way too small. Its one of the smallest lobby's in any 5 star hotel, and when its on the weekend and everyone booking in at the same time, its very noisy and crowded. The lobby and reception area should be 2-3 times the size. But these two negatives do not distract from the many positives which were above 5-stars. If these other two could be fixed it would be one of the top hotel stays in China.
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Cena za noc od:331 zł