Znajdź 5-Star hotele w mieście Benito Juarez

We are here on vacation. The facilities are great, but the service and management are terrible. 1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldn’t change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation. 2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a “cleaning required” sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since we’ve never encountered this policy at other hotels. We are unsure if this explanation was true. 3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs.

Perfect stay for couples. My girlfriend and I have traveled to Cancun/playa Del Carmen in the past and like to split our time between 2 resorts. We did that again this time and live aqua was far and away better than the Riu that we stayed at during the first half of our trip. From the moment we were greeted and provided an overview of the resort, to the room, pools, beaches and amenities, it was all exactly what we were looking for in our romantic vacation. Brenda (who greeted us), Rebecca (who gave us a free welcome hand massage) , Marco (who was definitely the highlight of our trip and makes the smoothies in the buffet area), and Diesson (who we ran into multiple times in different areas) were just some of the staff we loved. We really enjoyed talking to each employee there, but don’t remember everyone’s name. The beach was super clean with little signs of sargassum. The beach area staff were also very attentive. They’ll dress a daybed for you and get you drinks in just minutes. Oh and Ramon was great too. He doesn’t work for the hotel, but he works for the jet skiing and parasailing spot on the beach in front of the resort. Oh and room service is extremely fast too. We’d call and they’d show up with drinks/food within 15-20 mins each time, even though it was a busy spring break week. Highly recommend this place over all of the other Cancun resorts I’ve stayed at previously.

I recently stayed at this hotel and noticed a few areas for improvement: 1. There was loud noise from what seemed like an exhaust fan outside, requiring the balcony door to be closed for quiet. 2. The room was very humid, and I hope the hotel can add a dehumidifier system. 3. There were too few power outlets, and the ones near the bed were awkwardly placed behind the bedside table, making them hard to reach. 4. The hotel had a noticeable damp smell in both the rooms and hallways, and ventilation was necessary to reduce it. 5. The Wi-Fi was slow and unstable, which was inconvenient. 6. As for the restaurant, the food tasted average, with the grilled meats being too salty. It would be great to see more breakfast variety, especially in terms of bread and sugar-free yogurt options.

Byłem w dziesiątkach kurortów all-inclusive w Cancun, ale nie ma drugiego takiego miejsca jak Temptation. Jesteśmy Amerykanami pochodzenia azjatyckiego po trzydziestce i bawiliśmy się tu rewelacyjnie. Klimat – energetyczna impreza z seksownymi pracownikami i basenem topless. Całkowicie beztroska i relaksująca atmosfera dla par, idealna na krótki wypad. Jedzenie – czytałem mieszane opinie na temat jedzenia, ale muszę przyznać, że byłem mile zaskoczony jakością i różnorodnością dostępnych dań! Codziennie miałem mnóstwo niesamowitych dań do spróbowania. Uwielbiałem ich burgera ze stekiem, ośmiornicę, koktajl krewetkowy, sushi i wiele innych. Napoje – również mile zaskoczony ogromnym wyborem i jakością dań, takich jak Don Julio, black label i wiele innych. Obsługa – doskonała, jak można oczekiwać od hoteli all-inclusive. Chciałbym pochwalić POLO, który pracuje przy cichym barze przy basenie. Wszyscy inni również byli przyjaźni i pomocni. Rozrywka – tak, restauracja SHE. Zjedz posiłek na poziomie 5 gwiazdek, obserwując utalentowane tancerki tańczące na scenie i rurze. Co za przeżycie! Codziennie późnym popołudniem na basenie odbywa się show, które jest bardzo zabawne, ale jednocześnie bardzo niegrzeczne. Publiczność była zachwycona i absolutnie zachwycona. Wskazówki i uwagi - To miejsce jest niegrzeczne. Wszechobecne są tu zmysłowe i seksualne motywy, zapachy i wibracje. Są tu atrakcyjne pary w każdym wieku, wiele z nich może być otwartych na wspólne niegrzeczne doświadczenia. Oczywiście wszystko zależy od Ciebie i wszyscy są szanowani. Ale tutaj wszystko jest dozwolone, o ile odbywa się to w Twoim pokoju. - Daj napiwek wszystkim. Ulepszy to życie pracowników i poprawi jakość Twojej usługi! - W pokojach z balkonem w Bash Tower możesz zobaczyć pary dające „show”. Chcieliśmy zobaczyć coś szalonego, więc zarezerwowaliśmy ten pokój i oczywiście zobaczyliśmy mnóstwo akcji! - Pokoje Bash Tower zapewniają dostęp do basenu na dachu i jacuzzi. Idealne na lunch i ucieczkę od hałaśliwego, seksownego basenu. Klub nocny -bash zawsze tętni życiem. To plenerowy klub w stylu Las Vegas, z ogromnym barem, sceną z oświetleniem i niesamowitymi występami utalentowanych tancerzy każdego wieczoru. Nie przegapcie go! Wystarczą 2 do 5 nocy, inaczej możecie się zaszaleć. Na początku jest oferta typu timeshare, my jej nie wykorzystaliśmy, ale to zależy od Was. Dostajecie kilka gratisów i nie ma żadnych zobowiązań, więc wszystko zależy od Waszego czasu. Chociaż jest sporo młodych osób, średnia zdecydowanie oscyluje wokół 40 lat. Szkoda, że ​​w ośrodku nie ma więcej Azjatów, bo przeważają biali/Latynosi. Powinni poprawić ceny na trip.com, żeby zwiększyć obecność Azjatów. To moja jedyna sugestia!

Staying at this hotel brought mixed impressions. On one hand, the property looks new and visually appealing; on the other, there were several disappointing and controversial moments. The check-in process felt quite strange. My room upgrade request was declined in an inappropriate manner despite my Hilton Honors Gold status. Additionally, no one assisted us in locating our room, and there was no introduction to the hotel facilities- we were simply told to find all information in the app. The room itself was very noisy due to constant traffic from buses and service vehicles outside the windows. A request to change the room was declined, and the receptionist even mentioned that my Gold status meant nothing for this booking. Housekeeping also skipped our room twice, despite the sign on the door requesting service. On the positive side, the food quality was generally good, and the entertainment program was decent, though not outstanding. It was surprising that the bars did not provide a clear drinks menu of what could be ordered. The biggest drawback of the hotel is the beach, which is almost nonexistent. The highlights were the wonderful Kids’ Club staff and the generally friendly hotel personnel, although some bartenders and reception staff were less welcoming. The swimming pool is pleasant, but the hot tubs were disappointing, with noticeably dirty water. Regarding the all-inclusive restaurants, the Italian restaurant was excellent, while the Mexican restaurant was the weakest. Overall, the hotel has potential thanks to its modern appearance and some great staff members, but improvements in service consistency, cleanliness, communication, and beach access would significantly enhance the guest experience.

It was a wonderful experience. Especially room services for food at night were awesome. Playing beach volleyball was pretty fun. The broken door was terrible and the Italian restaurant service was not good but other than that overall is above the average.

Przyjechaliśmy 1-go, w dniu oficjalnego otwarcia. Pierwsze dwa dni były wyjątkowe – obsługa, jedzenie, personel, napoje, udogodnienia i atrakcje były świetne. Niestety, drobne niedogodności zaczęły się trzeciego dnia – ekipa sprzątająca nie wymieniła kilku kosmetyków, a sprzątanie rozpoczęło się później niż planowano (najprawdopodobniej z powodu napływu gości). Jakość jedzenia, choć wciąż dobra, była równie dobra, jak w dniu otwarcia. Szczerze mówiąc, dałbym im kolejną szansę, ponieważ personel był NAJWAŻNIEJSZYM ATRAKCJĄ naszego pobytu, podobnie jak nasz pokój.

This resort is moderately good, since it is a Hilton brand. All inclusive hotel, but you really can’t expect too much.All inclusive hotel is not including everything you wish.You should be looking for essentials, for example, the steak house only offers subpar steaks,if you want to get some extra, you could asked to pay more. That said, the Italian restaurant is pretty good, we enjoyed it. If you want to get more good dishes, you should make reservations as soon as possible when you check in.Overall we enjoyed our stay very much

The resort itself is amazing. Very big and spacious, great amenities and SPECTACULAR views. Even more amazing were the staff and concierge Janer who made the stay very relaxing and memorable.

Hideaway Royalton Riviera Maya was a nice weekend getaway for me and my brother but also a reunion with friends. I know the hotel is closing for renovations and hopefully it can get the well needed repairs/upgrades. For me, it was better than I expected but still lack a lot and the price should've reflected what service would be given. Definitely understaffed and affected many things like a domino. The food needs to be better especially the buffet. The only food that was consistently delicious was the fish!!! The Zen restaurant delicious but a sauna so couldn't finish our food. The building itself needs repair as I cut my finger in the pool from lose tiles. We had a leak for the light in our room, but thankfully maintenance fixed it right away. The water activities could've been much better. Too many physical challenges not enough fun challenges.