Znajdź 5-Star hotele w mieście Miami-Dade County

Absolutely amazing experience at Trump National Doral! From the moment I arrived, the staff went above and beyond to make me feel welcome. I requested to switch rooms because the elevator wasn’t working — not only did they take care of it right away, but they also upgraded me and made sure the new room matched all my preferences. The service was top-notch, the food was delicious, and everything was clean, elegant, and well-organized. Truly five-star treatment all the way. I couldn’t be happier with my stay and I’ll definitely be coming back!

Lokalizacja i wyposażenie hotelu są bardzo dobre.Zarezerwowałem pokój Skyline Classic na cztery kolejne noce na Ctrip. Chociaż powiedziano nam, że nie ma wolnych miejsc, kiedy przyjechaliśmy o 9:00 pierwszej nocy, recepcja hotelu szybko załatwiła nam zameldowanie w pobliskim Kimpton.W tym samym czasie personel obsługi klienta Ctrip aktywnie skontaktował się z nami i pomógł nam odebrać Hotel Intercontinental o 10:00 następnego ranka. , i zrzekł się dla nas zakwaterowania w hotelu i kolacji w restauracji za pierwszą noc. Chociaż były pewne zwroty akcji, obsługa klienta hotelu i Ctrip poradziła sobie z tym bardzo szybko, dziękuję bardzo🙏

Pool and beach staff offered amazing services. Bell staff are great too. Housekeeping is not as good, rooms are not cleaned well, we found our bathroom rugs and shower area to be uncleaned and still dirty after housekeeping. Necessary items such as tissue were not replenished.

Superb facilities and location. Rooms exceptional and housekeeping staff great! A workforce (and teams) of two halves - some friendly and helpful, others rude and dismissive of guests - equally felt as if some staff were working harder than others and a lot of ‘standing around’ by the work shy crew members pretending to be busy doing very little. Could be an amazing experience if service (and staff training) was consistent.

很美的一個酒店像是走進了botanical garden比vizcaya的綠植好看因為很大（非常主觀vizcaya也很好看衹是我覺得這個的好些因為我喜歡大的植物），酒店房間也很特別，一切都是環繞熱帶雨林的主題，對面就是步行街晚上也特別熱鬧，唯一一點就是我真的討厭不套被子的酒店啊，他們套被子是兩張布被子下面一張上面一張，這樣很方便是的但是我真的很討厭被芯觸碰到皮膚的感覺啊！

萬豪旗下的渡假村，一切都很好👍房價包含了隔壁的水上樂園門票，孩子玩的不亦樂乎。酒店對面有很大的商場，我們沒時間去逛，但看起來也不錯！

房型應該是全酒店最貴的，入住延遲到下午五點半，客房大床床墊塌陷一半 我有投訴酒店 但沒有及時換床墊，之後發現客房一樓推拉門鎖不能鎖門 當晚沒有修好 第二天上午來換鎖，再來咖啡杯沒有清洗乾淨 可以非常清晰的看見咖啡漬掛杯 客廳圓桌沒擦乾淨 上面黏膩的東西沾我電腦上很噁心 總的來説下次我不會再預訂這家酒店 失望

As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT! Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying. This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation. We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later). The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough! I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine. Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them. The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down. When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this… Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went. A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out. I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful. We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts. Now I need to go through the process of disputing the transaction with my bank. Really? The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand. I am hoping this property reaches out as promised but it holding my breath. Do better Ritz Carlton South Beach! Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.

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