I would never recommend staying at this hotel. We were staying for 2 nights. We arrived with our tour group late in the evening. There were two staff at the front desk, one spoke English the other didn't. The one who didn't speak English also did not know his way around the complex. Check in was a disaster. My husband and I were taken by the non English desk clerk to our room, three different areas and three different rooms until he found ours. Our AC worked, which was a bonus as our friends room we were traveling with didn't and they ended up moving rooms in the middle of the night to another room where it too didn't have working AC. This is why you shouldn't stay here. Durning the night, I woke up with my buttocks and the lower part of my back, wet. My nightgown too. Now... before you think I had an accident, I didn't and I'm not that old or too proud to admit it. I was so tired, I thought that maybe I was sweating a lot, even though I don't sweat like that especially there, anyways, I woke up a second time and this time I told my husband as to what was going on. We turned on the light, we looked at the mattress topper, it was damp but no stain (validating I didn't have an accident), we then lifted up the mattress topper there was a large pee stain on the bed mattress that had soaked through the mattress topper and onto me. We were both mortified. We took video and pictures (because I didn't want to be blamed). We sent a text to our tour guide to let him know what happened also the next day we talked to our friends, who also had the same bed configuration, and they had no mattress topper. In the morning our tour guide came up to our room. He was in shock. He and my husband went to the front desk. Our tour guide helped navigate the situation. To make a long story short, the front desk offered us a new room available at noon. Myself and our friends (they also were told they would have a new room because of the AC problems) waited until 4 pm to get in to our new rooms. These were much better as I knew they would be and funny, our bed didn't have a mattress topper. What makes this frustrating, beyond the obvious, is that the hotel literally covered up the whole situation and thought it was okay to continue to rent out the room. Secondly, we missed a tour that day waiting for our new rooms to be ready. You would think we would be a priority after everyone checked out, that they would immediately work on our room and our friends room first before anything else. They didn't. So yes, don't stay here. There are better hotels closer to town and in town that are the same price as this one. Always check reviews on TA. This was a hotel planned and booked by our tour company, whom I will be reaching out to as well. Otherwise, I know we wouldn't have opted for this hotel in general as it was too far from all the town night life and action.
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