Hyatt Regency Suzhou

First time in Suzhou, manager FLY at Hyatt was so exceptionally helpful. Travelling with my 4 and 9 year old, FLY was super accommodating and helped with all my requests small and big, kids had so much fun, I’ll definitely be back again!! 👍

Overall, my experience staying at the Suzhou Regency Hyatt was just “ok”. Which is a shame because I chose the Hyatt brand based on it’s standard of high service and quality. We told the hotel ahead of time that it was a special event for us but all that awaited us was a simple “swan” design set on the bed, in which almost every hotel in China does even without asking. In addition, there was a note left by the bed to give a 5 star review because of it. Later the next morning, as we were about to just jump into the 3F pool, we were informed to buy a swimming cap to swim. First off, I don’t mind the swimming cap rule as every hotel is different, but please inform your staff to remind guests before entering the pool area, not after the fact. At the end of the day, for the price we paid, there are many other hotel options around the same area that may give a better experience or service.

Thank you to the team for an excellent experience, including Joyce who took great care of all guests!

Very excellent room and service Appreciate Joyce for her great support during my stay

Everything was good.

Located in central Suzhou Industrial Park, close to Times Square. Very short walk to the line 1 metro station and good food in Times Square. Hotel itself was quiet and very clean.

Great hotel always enjoy staying in Hyatt hotels… Cardine and Vicky at reception were very helpful on my visit… will be back soon..

Second stay was just as good as the first, sadly the gym is still closed due to the pandemic, staff are very nice and attentive. Room is quite adequate.

Did match expectations