Diane
5 grudnia 2023 r.
Unfortunately, our stay at The Courthouse this time was poor. When we initially checked in, our room was 55 degrees. Turning up the heat at the highest it could go only brought it up to 60 after several hours. The staff were apologetic and moved us to another room, however due to the hotel being busy, it was in the basement. For two nights, the temperature in that room was great, but by the third night, it had dropped to 68 before we fell asleep, and we woke up to 61 degrees, making for a miserable morning. Again, the staff were quite respectful and apologetic, but explained that they have been having issues with the heating on and off. They did offer us a discount - I thought the staff had said 50% however I now see it was only a 15% discount. This seems really not reflective of the poor experience we had. I wish I had requested a refund on the first day and moved hotels. It is a real shame since the location of this hotel is very convenient and our last visit was lovely.
Przetłumacz