Adler Inn Tyrol Mountain Resort Superior

"A Disappointing Experience – Not a True 4-Star Hotel We highly recommend doing thorough research before booking this hotel. Unfortunately, our stay did not live up to the expectations set by the website or the hotel's advertised 4-star status. 1) Location: The hotel is located on a busy road, with heavy traffic from large buses and ski-related car congestion heading towards the main ski lift. Many of the rooms face this road, meaning you can expect traffic noise. This is especially concerning if you have children, as the front of the hotel opens directly onto a busy country road. The image on the hotel’s website, showing a peaceful scene, is misleading—it was taken from the back of the hotel, not the front, which actually reveals a parking lot and a bustling road. Furthermore, the ski lifts are not easily accessible from the hotel. The drive to the lift takes around 10-20 minutes, depending on traffic, or you can rely on the hotel shuttle. It is not within walking distance, so don’t expect a quick walk to the slopes. On the plus side, if you enjoy walking or cross-country skiing, the location is ideal, as there’s a trail behind the hotel. 2) Food: As frequent visitors to Austrian hotels, we have come to expect high-quality food, especially when staying at a 4-star property. Unfortunately, this was not the case here. The food quality was disappointing: Cooked items were often overdone, such as ribs that were severely burnt. Salad ingredients appeared stale, and there was a noticeable recycling of old food. While the dinner service seemed to have gourmet aspirations, it was more akin to a basic cafeteria, with poorly prepared dishes, outdated ice cream, and subpar meat. On some nights, certain family members opted to skip dinner altogether. The food quality here is far from what you would expect from a 4-star establishment. In fact, we joked about nominating the restaurant for a "Gordon Ramsay intervention"—it truly needs a major overhaul. 3) Service: Service at the hotel was another letdown. The front desk staff was consistently unfriendly, especially when we needed help with simple requests, such as arranging transportation or organizing activities. This was particularly frustrating when traveling with kids, as daily plans often change and assistance is crucial. The hotel does seem to cater to regular guests, many of whom appear to have a close relationship with the owners and staff. This may create a more welcoming atmosphere for German-speaking guests or those from the region (Austria, Switzerland, Germany), but for international visitors, the service was lacking. Additionally, for those coming from tea-drinking countries (which is the majority of the world), be aware that the hotel restricts access to hot water and tea service during certain hours. This policy forces guests to buy drinks from the hotel, which, while a commercial strategy, feels quite inhospitable. In our experience, we have never encountered such penny"

Hotel Alpin Spa Tuxerhof

"I booked this hotel based on its proximity to the Rastkogelbahn and the room descriptions and facilities described on the hotel website. We flew into Innsbruck and arranged a private transfer which took about 90minutes. The location of the hotel was great, with a short walk to the gondola. The bus stop for the glacier was a few steps from the ski room and ran frequently. The hotel is also adjacent to the Hexen Kessl, a must visit for some superb Austrian après! We received a very warm welcome when we arrived. Whilst our luggage was taken to the room and ski lockers, we were offered a welcome drink in the bar. We were also able to enjoy the afternoon food offering. After we’d finished our drink and food we were given a guided tour of the hotel. Very useful, as this was a first time visit. Our room (Junior Suite Burgjuwel) was great. Spacious with a generous seating area and double aspect, plenty of storage space for our clothes and ski gear and a lovely big and bright bathroom. It was quite warm at night but we simply turned off the radiator and opened a window. Housekeeping was very efficient and we loved the duvet art! We were on the first floor but would ask for a higher floor next time as that would afford a better view of the mountains. The food selection and quality at breakfast was excellent. From cereals, fruit, cheese, meats, pastries and bakery items to a selection of hot dishes, including omelettes made to order. I loved juicing my own carrots in the machine provided. The food choice and quality was also excellent in the afternoon and evening. It was great to come back from skiing and be able to grab a snack, either savoury or sweet or both. The evening meal comprised six courses, starting with your choice of salad, starter, soup, main, dessert and cheese. The wellness facilities were simply amazing. We loved the rooftop pool and the event sauna in particular. We had a fabulous time at the Tuxerhof and will definitely return."

Auenhotel