Very rude menagers. We’ve booked our stay in this hotel for 19-22 November and payed about 500€ in total, but our flight is cancelled due to weather conditions, so we couldn’t come. My friend called hotel the same night and they didn’t have any understanding for this. I need to write that my two friends were here before! They told her it’s not possible to move reservation telling her they don’t have space for next week. But I checked and they absolutely have space. So, today I called them and they were very rude, they even hung up on me while I was talking. I explained that our flight was canceled and that we could not come (otherwise we are students) and asked them to change our reservation, but they did not want to. They said it was impossible to return the money, to which I told them that I knew it was possible for them to at least change our reservation and that we didn't want the money back. Then the manager started yelling and telling me that I am rude. I told him to listen to me, but he just rudely hung up. It's a shame for a hotel to treat its guests like this. I am completely disappointed!
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