Sheraton Grand Wuhan Hankou Hotel

great city view from 28th floor, clean bedding , spacious bedroom and bathroom. l love all Sheraton style decorations but the hotel needs to renew especially the old and dirty carpet asap.

It was one of my best experience. Very near to the metro station, very clean room. And all the stuffs were very kind and friendly. Breakfast was also very good.

The room is nice, good services too. I have no hesitation to recommend to friends.

It was my 2nd time staying there and I love it. I'll be back for sure.

Thanks to Jerry at lobby , for helping me to order he restaurant. very nice .is wonderful hotel

I have already visited this hotel several times during my business trip and I can say that it is really wonderful without any negative points and I highly recommend it because the location, services, quality of equipment and breakfast is at a high level. My full recommendation .

What the hell happened in this hotel I still can't believe it! The location is clearly not convenient for having fun, you come here just for business I guess, the room was dirty and old. Air condition didn't work and in just one night all my family got a cold. We came here because of the swimming pool, confirmed with the reception before payment if the water was hot, they confirmed it at 12:00, I paid, at 16:00 we went to the swimming pool and the water was like ice. We waited one hour and none really helped, they just asked us to wait a couple of hours more. At 19:00 they asked us to try the water but we were already having dinner. What's the point to pay 900rmb for litterally just having troubles!!! I talked to the manager who barely spoke English and she looked like was her first day at school, she clearly didn't know what to do, she didn't offer any kind of solution or compensation (never happened to me before). How is possible Marriott leaders don't understand how to manage an hotel??? It was the first time in 10 years in China for me to be treated like that. Congratulations you won! I often travel and stay in Marriott hotels during my trips, in some of them managers are like friends, they often give me small gifts and I have access directly to the lounge bar. But this time I got so disappointed that I won't consider Marriott anymore. In conclusion, I left the day after and went to Hilton hotel spending just 450rmb with super service, free drop off at the railway station, welcome gift, super nice and clean room and a robot delivering the water to the room. Hot and cool air condition working perfectly. It's not difficult, you just need to know how to do your job!!!

Hotel is a bit dated and run down. Poor maintenance. A/C did not cool properly, outlets were not working properly, shower door didn’t close as it should.

Dear Nico, I would like to express my gratitude and appreciation to you and your colleagues for your wonderful service while I stayed at Sheraton from May22-25. I was impressed by your thoughtfulness and politeness. I will definitely put Sheraton as my top priority in my next trip to Wuhan. Please keep up the good work! Best wishes! Shouqing Zhang