Mercure Hotel (Wuhan Yangluo Development Zone)

nice ok

Just terrible! As soon as I checked in, the front desk operator asked me to cancel my ctrip reservation and book the room using another app, just to have free breakfast which I discovered was only a bowl of noodles because the cooks were on vacation. Of course I didn't do it because in case of problem ctrip was my only guarantee in a place like that...few days later I had the demonstration that I was correct and my choice paid back. In addition I had to copy my passport by myself because the operator was not able to use the printer. This was just the beginning... The room was dirty, the cleaner just moved the dust from one side to another of the room, cleaning only few areas and keep complaining she was the only one working, she was tired and not well paid. I found a bag of food behind a curtain probably of a previous guest, not sure how long has been there, I didn't want to look inside. Persistent smell of smoke. Towels smelled bad, like they have been wet for long time and never been washed with soap. After using the towel for the first time, I had to shower again to remove the bad smell from my body. My wife immediately found a bug, we see the service coming inside the room without knocking the door. The first days we didn't care so much until when the last day, with our big surprise, a relative came to visit us and he walked directly inside the room without using any card. In that situation we discovered that the lock was broken and anyone can come inside the room without using any card. This clearly shocked and scared me and my family, then after few hours, thanks to ctrip and the manager of the hotel, the problem was fixed. I think this hotel was a bad journey inside a nice journey. For sure it's not a 4 stars hotel, probably just a 2 or 3 stars and for sure it's too expensive for the quality of the room and the service provided. If I will come back again? Maybe after many years if I will be able to forget all of this...

酒店各方面不錯，床墊舒適，早餐豐富麪條不錯，前台還升級了湖景房，每次出差基本上都在這裏入住，總體比較滿意。