Hotele w pobliżu: Hamamoto Gardens / Tropical Fruit World w Yona

I’ve stayed here several times already. This time around was great as well as they accommodated my request for a high floor. There are some gripes with our room though. There was a nasty sticky red residue on the floor between our twin beds under the security safe tabletop overlooked by too service. Also our AC for our room was freezing and the room was hot. The TV remote was also dead. I tried calling reception via the room phone but could not reach. I had to call via my cell phone to reach them. They were able to have a tech come in and change the batteries. I also informed him at the time of the AC. He restarted the AC but to no avail after some time. They were able to relocate us to a room a few doors down. The new room was much better and up to expectations of what I’ve had the past few visits. This time however, we did not get the usual free 2 bottles of water in either room. Not sure if it is no longer included but something to think about on the next visit. Upon check out, one staff at the reception tried to charge me once more when I had already paid via Trip.com. She was also asking me why rent fee was cheaper than normal and I had to inform her about the trip.com reward discounts I had used. She was corrected by another staff and I was good to go after they refunded my security deposit. Overall, another pleasant experience but not without some gripes here and there. The pricing for the room and the service from staff and tech was very well worth it. Will definitely stay again. Hopefully a better experience next time.

While there are a few positives with this hotel, I do think there are many negatives (below) that need to be addressed. We ended up checking out early and moving to a different hotel that met more of our expectations. Positives -Location -Fun slide, pools are nice (plus baby pool) and kids water park (although very cold) -Free life jacket and baby float rentals -Friendly staff, welcome drink -The ohana grill had really good food and service! Negatives -Rooms are extremely dated and need major renovations. Bathroom had mold, cracks, very run down. It felt gross and unclean. The room quality didn’t remotely match what you’d expect for the price/night. We upgraded to an ocean view and there was no usable patio or chair. -There is a nice outdoor deck that’s smoking and in order to get to the pool and beach, you have to walk through it, so there ends up being a lot of unpleasant smoke inhalation. It seemed like they were catering more to smokers and we were never able to get away from it if we wanted to sit on the deck. Other hotels have a very separate smoking deck so guests do not need to walk in it if they don’t want to. -Music was way too loud in pool area, lobby and restaurants. -Breakfast buffet was below average. While the selection was good, quality was poor. -Beach chairs require a fee, other hotels don’t charge for use of beach chairs.

I have traveled to Guam many times, but I always used the hotel near Tamon Bay. I used the Royal Orchid Hotel for the first time this time, but it was more convenient and better than I thought. Near the hotel, there was a free shuttle bus to outlets, micronesia mall and DFS. The hotel had washing machines and dryers, but I think it was good to use them for free. There were caprichoza and Tony Rome in the hotel, both of which were favorite restaurants. The unfortunate thing is that there was no veranda. The dryer was important because there was little space for laundry to dry. Near the front desk, there was a staff who could speak Japanese from the afternoon, so I was saved. I would like to use this hotel if I have a chance.

At the recommendation of some friends, I decided to stop for a walk to the Japanese tank on the property and lunch at one of the restaurants. I was stopped at 2 security checkpoints on my way to the main resort building and had a positive experience with the guards at those locations. I was instructed by security to check in at the front desk before proceeding to the tank. I then proceeded to the front desk and things quickly went downhill. On my way into the resort, a 3rd security guard was present and was yelling and whistling obnoxiously at other hotel patrons who were apparently not using the sidewalk. Why they have so many security guards all over the property, I can’t figure out. I get to the front desk and the woman working had no idea what tank I was talking about and went to speak with her manager. When she returned, I was told to leave the property immediately or I would be removed by security. No reason was given nor was there a mention of my request to walk to the tank. I tried to reason with the staff and was told to go to the Tour Lounge to see about options for going to the tank. The woman working the desk for the tours didn’t speak good English, so I believe she was telling me I had to pay $200 to go on a Jeep tour to the tank, that there were no trips for that day, and she was unable to tell me when the next tour opportunity would be. With the threat of removal from the property for no reason and inability to communicate with the tour desk staff, I decided it best to not give LeoPalace any business and I promptly departed without seeing the tank or eating lunch. Very poor customer service and way too many security guards. Felt like a jail.

PIC is the hotel with the most abundant parent-child facilities and the most fun in Guam, except that the room facilities are a bit outdated. The diverse activities and rich facilities in the water park allow parents to not worry about what their children want to play, as long as they relax and bask in the sun and listen to their laughter - swimming pools, water slides, water volleyball, and water basketball. Water tug-of-war, windsurfing, kayaking, floating harbor, and beach volleyball can all be played here. The hotel offers various instructional classes for beginners, including tennis. Snorkeling, sailing, etc. The hotel provides all entertainment equipment and coaches for free. Courses can be reserved in advance. Generally, the hotel can reserve the same day's courses in the morning. In addition to differences in room types, accommodation PICs are also divided into gold cards and silver cards. The main difference is that the gold card includes three meals, while the silver card only includes breakfast. When booking a room on Ctrip, you can only see the meal package price by selecting multiple days. Friends who want to spend time in PIC can choose the gold card. In this place where you can spend US dollars, you can buy three meals for a family with less than one thousand yuan a day. All the restaurants in PIC are of good quality! PIC has many delicious restaurants to choose from, including American, Western, Japanese, and buffets. The key is that an adult can bring a child under 11 years old to dine for free, and a family of four with two children does not need to pay extra for the child. It’s a waste. You can snorkel on the beach in the hotel here. There are many corals and small fish, but the corals are a bit badly damaged. Asian faces account for 80% of the tourists here, and more than 90% of them are Koreans. After three days in the hotel, I didn't meet anyone who spoke Chinese. During the National Day holiday, the country is crowded, and here everyone is surrounded by Smectas.

The breakfast at the hotel was a well-stocked buffet-style meal. They did make custom omelets. The breakfast included a wide range of meats each morning. There were breads, cereals, and pastries. Coffee, teas, and juices were included. The rooms are large and are well-appointed. The bed, pillows, and linens were outstanding. My room had a nice view of the pool and ocean. The internet worked well. The hotel is well located near the beach, dining, and shopping district. Other nightlife activities are in close walking distance. There was a large self-serve washer & dryer on-site.

Clean rooms, friendly staff, good location, and great access to the beach and infinity pool. The food in their restaurants are pretty good. They have a shop that sells some souvenirs, beach/swimming essentials, some snacks and beverages, etc. which is convenient. If you want to work out they have a small gym on the lobby floor. They also have a good amount of washing machines and dryers for use. Each floor is provided as well with an ice machine and microwave near the elevators. However, I did have some minor issues with my room specifically. Sometimes the lights would flicker and there were problems with the water dispenser. I could also hear the chair and furniture of the room above me moving a lot which was bothersome especially at night and early in the morning. These weren't present during my previous stays here, so maybe it was just bad timing on my end. But I think more thorough room maintenance checks would be helpful just to make sure everything is in order. Overall, I think the pros still heavily outweigh the cons. I always enjoy my stay in Guam Reef and will gladly come back! Their service and amenities are great and the location is perfect since it's walking distance from multiple shopping centres, convenience stores, and restaurants. This is still my go-to hotel in Guam and have recommended it to multiple friends.

Update: Upon reading my negative feedback, I was put in touch with Ms. Sunny Cho and Mr. Hanmin Jang. Mr. Jang was very apologetic about our situation and offered to comp our meals at Oceano at a later date. It also came to light that Mr. Tsaio had originally given us an incorrect email and that was why I never received a response back. After we checked in for our reservation Mr. Jang and Ms. Cho made a point to come over to my husband and I to meet us in person and wish us a good dining experience. I also believe that they told our waiter to take extra good care of us on that evening because the service was excellent. My husband and I stayed at Tsubaki in April. Upon our check-in, we were informed by the manger, Tom Tsiao that all of the restaurants on premise were closed due to a recent outbreak of Covid, and our dinner reservations were subsequently cancelled with no notice. Mr. Tsaio offered us 2 options we could cancel our reservation and come back when Oceano was back up and running or we could keep our existing reservation and would receive a voucher to eat at Oceano free of charge, at a later date. We decided to go with the 2nd option, seeing it as a fair comp. In December we decided to use the voucher for our wedding anniversary dinner, to be informed that it did not exist. When we spoke with Mr. Tsaio directly he informed us he did not remember speaking to us and offering a voucher to eat at Oceano. No such voucher existed.

My childhood memories are filled with fond recollections of the days when this hotel was known as Daichi, and the Seahorse was its neighbor. It's heartwarming to witness the tremendous growth in the form of the Crowne Plaza, now in its third iteration. Despite the substantial exodus of people from Guam and the challenges faced by the hospitality industry, my experience at the Crowne Plaza was nothing short of spectacular — even amidst the aftermath of the most devastating natural disaster to hit the island in over 20 years. During my visit, the hotel experienced sell out occupancy for several days before and after my stay. To complicate matters, some rooms were rendered unavailable due to storm damage. Yet, to my amazement, both of my rooms were seamlessly upgraded without request, including one room to a one-bedroom suite. This exceptional resource management and commitment to their loyalty program and customers leaves me truly impressed. The hotel honored all Diamond Elite benefits, and with the Club lounge temporarily closed due to the storm, we were accommodated with equivalent offerings in the Lobby lounge. The Crowne Plaza's complete makeover, featuring a contemporary design, elevates it to the status of a brand-new hotel rather than a simple update with - and this distinction is important - new yet outdated hardware. For example, their innovative digital elevator is a fresh concept on Guam, separating them from their local competition. I want to extend my sincerest appreciation to Abegail. Her exceptional service and assistance with check-in and resolution of an issue with our room rate demonstrated her expertise. I booked the best flexible rate and even that somehow doubled. Abegail took charge and resolved the matter. Her proactive approach and willingness to be our point of contact for any requests or concerns displayed remarkable initiative whilst juggling her duties at the counter. My gratitude extends to Abegail, the housekeeping, facilities, F&B, and the entire team for the outstanding care they provided during such challenging circumstances. A special thank you goes out to Tan Holdings and IHG for their continued investment in and commitment to the Crowne Plaza to ensure not just a future, but a brighter future, for Guam's hospitality industry.

The only negative I have is that some aspects of this hotel are dated/in need of repair, but nothing too bad. OK, maybe a second negative was the nightly live music in the lobby that my co-workers could hear from their rooms on lower floors. The inside of the hotel is open all the way to the top (21 floors). The music was not an issue for me, but I was on the 20th floor. Now for the positive…. The proximity to town is great - you can walk to shopping and dining. The beach was excellent and right on the calm bay. There’s a water sports equipment rental place on the beach right by the hotel pool. You can get pretty much anything you’d need, other than motorized equipment. I rented a paddle board and enjoyed paddling around the bay for a couple of hours and would highly recommend it. There are chairs and umbrellas in the beach. There is also a large, resort style pool with bar. The drinks were good and affordable. While there could stand to be some updating of the pool area (maybe cement patch work and painting), they seemed to be working on it because the second, smaller pool and hot tub were under renovation. It seemed to me that a lot of places in Guam are just now starting to come back from the impact of COVID (low tourist numbers so limited staffing and repairs/updates to properties and restaurants). The Westin Club Lounge was great - good food, wine and beer, plus it’s on the top floor with excellent views to the south and west. The breakfast buffet had a lot of quality options. The gym was a little small for the size of the resort, but it worked. Bonus - plenty of garage parking. The staff was friendly and helpful across the entire resort. I’d absolutely stay here again!!