GGuest UserMy stay at Westin this time was quite unique.
The staff were all very friendly. I arrived at the hotel early with my child, before 2 PM. The front desk kindly pre-assigned a room and allowed us to wait in the Executive Lounge until the room was cleaned, then issued the key card directly. We could also enjoy afternoon tea there. The Executive Lounge is on the 54th floor and offers excellent views. However, perhaps due to the hotel's age, some room facilities seemed old. They probably prioritize cleaning king-size rooms. The front desk initially gave me a room that they said had a leaking sound in the bathroom and was under repair. I immediately requested to switch rooms. After some time, they said it was fixed, then admitted that only the pipe was repaired and there was still a water sound. They also said there were no other vacant rooms of the same type, and other available rooms hadn't been cleaned yet. By this time, it was probably 4 PM. They took me to see the 'leaky' room. There was an obvious dripping sound in the bathroom. It might not be a problem during the day, but it would be annoying during sleep at night. Moreover, there were clear signs of water damage (swelling) on the bathroom ceiling from the leak. I still insisted on changing rooms. A manager came to resolve the issue, and her attitude was very good. She informed me that another room was being cleaned and would be ready in about twenty minutes, so I returned to the lounge to wait. Twenty minutes passed, and I also heard the female front desk staff in the lounge on the phone, helping me to urge them along. Finally, the key card was issued, and we checked in. They sent some small cookies and fruit to the room. My child was tired, so after checking in, she went to sleep with the lights off. Unexpectedly, there was a sudden, urgent doorbell sound. When I opened the door, there were two men, not in hotel uniforms! They said they needed to come in to check the blanket. I was a bit confused at first. I asked who reported the issue, as I knew nothing about it when I checked in. A female staff member in uniform passed by and mentioned some name to the maintenance workers, then asked me if it was convenient for them to come in and check for nails on the carpet! When I heard 'nails', I was furious. No one told me this room had a problem when I checked in, and no one told me someone would come to inspect the room after a repair request! For safety during my stay, the staff came in and felt around the carpet several times, saying it was fine, just a slightly sharp edge that needed caution. Okay, fine, they finally left.
On the day of checkout, I requested a late checkout until 1 PM. Around 12:40 PM, as I was doing a final check of the room and packing my luggage, the room door suddenly opened with a swipe, and a person who seemed to be a cleaner entered. Since I was standing facing the door, I came face-to-face with the woman, and I think we both froze for a few seconds. Then I said I hadn't checked out yet, and she apologized profusely and quickly exited the room. Perhaps the information between the front desk and housekeeping wasn't synchronized or something like that. It was the first time I'd encountered such a peculiar situation!
Overall, though, the hotel's location is very convenient, close to the Olympic Sailing Center and the Third Bathing Beach, and directly opposite MixC Mall. The breakfast is also very rich, and my child said she really liked it.
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