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My girlfriend and I stayed for two nights. The experience was excellent from check in to check out. The staff were professional and attentive, with strong attention to detail. I would like to clarify one issue related to room service. One night I ordered soup due to stomach discomfort. While ordering, I clearly stated that I needed absolutely no spice, not even mildly spicy. Despite this, the soup delivered was very spicy, with visible spices on top. After the first sip, my lips were burning. The staff immediately offered to replace the dish. In the meantime, my girlfriend exchanged meals with me, which resolved the issue. Breakfast was exceptional. The view from the room window was very pleasant. One minor observation is that the barrier around the pool felt quite high.okay Special thanks to Ishteaque Mohammed, Executive Sales and Marketing. He assisted me before the booking process. I had many questions and concerns prior to confirming the reservation, and he provided clear, helpful information that made the booking decision easy and reassuring.

The hotel is surely the best one in Dhaka, in the last 7 years I tried many and this is has totally all the potential to become a top grade institution. Rooms are spacious, clean and comfortable. Overall decoration is beautiful. The staff is attentive, professional and smiling all the time (very important).  Spot on the front desk manager Mr. Galib, a real passionate and professional person who for sure will bring this establishment to success with his attitude and hard job.  I also appreciate Mr. Rubel from the main restaurant, nice and very kind. As a new institution there is still a lot to polish, the staff need to be trained more on the little details (like be more present in the restaurant to pour water and clear the tables quicker...), mosquito problems on the restaurant on pool side. Plus the menus ”a la carte” needs more selection and variety! Just little details but important to push this hotel on the top. All the potential is there, you will achieve!

⭐⭐⭐⭐⭐ Excellent Stay at White Palace Hotel! I had a wonderful experience staying at White Palace Hotel. The service was truly excellent from the moment we arrived. All the staff were very friendly, helpful, and welcoming. The food was delicious and well-prepared. A special appreciation to the F&B team — their service was outstanding! They were attentive, professional, and always ready to assist with a smile. Honestly, every staff member we met provided great service. The hotel is clean, comfortable, and very well managed. You can really see that they work hard and achieve their KPIs — everything runs smoothly and efficiently. Highly recommended! Everyone should come and stay at this hotel. It is definitely trusted and worth it!

I liked the hotel, best location, dealing with other facilities/services, and morning breakfast (as I stayed night and checked out at 12 pm).

Good hotel however during my booking period, the hotel relocated me on 2nd night out of 3 nights due to no room availability but my booking already paid. So quite inconvenient to pack and go to other hotel but not with same price of my current booking. But they offer again to stay at 3rd night but it will be troublesome to again pack and repacking luggage.

Suite stay was comfortable, but fell short of expectations for the price. Appreciated the inclusion of a bathtub, but overall room features felt rather basic for a premium category.On a positive note, it was nice that the team accommodated our request for breakfast timing—though it’s based on request, not standard. A few thoughtful upgrades could make the experience more aligned with the price.

Nie, umówiłem się z nimi, umówiłem się z nimi, załatwiłem sobie mały pokój, codziennie mówiąc, że mogę zmienić pokój, nie zmieniłem, powiedziałem, że nie, szukałem skargi Trip.com, a potem szybko zmieniłem, mają wolny pokój, więc, nie czuję się dobrze, następnym razem zmienię inny hotel. Nie czyścili się.

The hotel staff are very polite, patient and helpful. The hotel even provide free airport transfer for me on the day I checked out. I am very grateful and honor.

接客もサービスもすべてが一流でとても良い滞在でした。部屋も清潔さがあり、また機会があれば利用したいです。