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An unforgettable trip! Lake Louise is incredibly famous, and the shuttle to Moraine Lake (thank you, Trip.com, for helping with the booking) was great. Of course, this expensive hotel is made by its stunning environment. The tall, handsome, curly-haired young man at the front desk who checked us in was very polite and incredibly nice (apologies for not getting his name). The staff in the lobby were very friendly, proactively asking if we needed help, and we were able to check in early without a hitch. The lake-view room on the second floor (actually the third) was perfect. Although the room was a bit small, you could tell the hotel put thought into its layout and design, as we were able to fit two suitcases (24-inch and 20-inch). All of this made for a pleasant stay. Even though conversations in the hallway could be heard clearly, it was still quiet at night with no excessive noise. There are many hiking trails around, and a 2-day, 1-night stay allows you to fully explore Lake Louise. The breakfast service on the second day was excellent, and there were even Chinese-speaking staff who warmly welcomed us. If I had to mention any shortcomings, due to space constraints, the shower glass partition didn't have a door (I'm not sure if other rooms have partitions), and the hot water pressure was low, so you could only take a quick rinse.

We stayed at Royal Canadian Lodge in Banff from March 26–29 with my 7-year-old daughter, and overall we had a great experience. Check-in was simple and straightforward. We arrived in the early evening, and Jason at the front desk was the most approachable and helpful hotel staff member I have ever dealt with. He remembered my daughter’s name, greeted her every day, checked in with us throughout our stay, and added little touches that made the trip feel extra special for both of us. The renovated room itself was fairly standard for a hotel room, but comfortable. Our room had two queen beds, which worked well for us. The bathroom had a shower only, with no bathtub, but that was not an issue. The pillows were big and lumpy, all 8 of the pillows in our room were too high/tall for my daughter to use comfortably. There are robes provided in the room, it would be a nice touch if they could also provide kids size robes. We had a mini fridge, coffee maker with coffee, and kettle with tea provided in the room. We ordered room service one night and tried the pulled pork poutine, which was the daily special from the restaurant. Unfortunately, it was not very good, and I would not recommend it. The TV included free cable and on-demand programming, as well as pay-per-view movies. I had brought my laptop and an HDMI cord, and we were able to connect it to the TV easily to watch our own movies. Watching on-demand, my daughter discovered The Simpsons and loved it (lol) The pool area was a big highlight for us. The pool is salt water rather than chlorine. The water itself was on the cooler side, but there was also a good-sized hot tub and a large steam room. My daughter quickly made friends with another family staying at the hotel, and the kids spent multiple hours a day in the pool together. The gym was small but functional. In the four days we were there, it was empty every time we walked by. Parking is $20 per day, which does add up. There is also free street parking behind the hotel if you are able to find a spot. One fun feature in the lobby was the robot, which the kids absolutely loved. We were told that after construction is complete, it will be delivering items to guest rooms. During our stay it moved around the lobby, told jokes, and handed out free apples. The hotel was reasonably priced compared with other options in the area. I chose it specifically for the pool setup, knowing we would be spending a lot of time there, and it worked out really well for that. Shops and restaurants on the main street were about a 10-minute walk away, or you could take the bus that stops outside the neighboring hotel for $2 per ride, with kids riding free. I would definitely stay here again in the future. The price, location, rooms, and pool make this a very family-friendly hotel option in Banff. Biggest thank you to Jason at the front desk for the spectacular service we enjoyed.

They charge for early check-in, and you have to request room cleaning in advance. The blankets are just two layers of fabric with no duvet cover. You can hear a lot of noise from other rooms. The location is decent; you can walk to Oilers games, but be careful of homeless people on the way.

Check-in was fast, room was clean, sheets were soft, shower pressure was amazing, breakfast was solid, great stay overall.

The hotel is located on main street and with free private parking. Offering free good breakfast. CTrain station, Tim Hortons and McDonald’s are in walkable distances.

I recently stayed at the Canmore Inn & Suites on Bow Valley Trail. While the property itself has potential and offers a convenient base for exploring the Rockies, my experience was significantly dampened by a factor I wasn't prepared for: a major local hockey tournament. The ”Tournament” Factor I was unaware upon booking that my stay coincided with a Canmore hockey tournament for U11 and U13 divisions. To say these teams ”took over the hotel” would be an understatement. The volume of children was overwhelming. This translated to: The Pool Area: Practically unusable for other guests; it was packed to capacity with kids from morning until night. Common Areas: Hallways and the lobby were very loud and, at times, felt uncontrollable. Lack of Supervision: There was a noticeable lack of adult/parental supervision in the public spaces, leading to a chaotic atmosphere that isn't ideal if you're looking for a relaxing mountain getaway. Staff and Noise Management To the hotel’s credit, the noise did mostly settle down by 10:30 PM. I spoke with the front desk, and they mentioned we could issue formal noise complaints if needed. However, it felt like a losing battle given the sheer volume of groups. The staff are clearly used to this, as these local tournaments bring in consistent bookings for the hotel. While the team was polite, they seemed stretched thin by the high occupancy and the energy of the young athletes. The Room and Amenities Pros: The location is excellent—close to downtown and Highway 1. The rooms are generally spacious, and the mountain views from the upper floors are a highlight. Cons: The property is showing its age. Some fixtures felt dated, and the cleanliness in the high-traffic common areas suffered due to the heavy foot traffic during the tournament. Final Verdict The simpler solution here is a matter of timing. If you aren't in town to participate in or spectate a tournament, check the local sports calendar before booking. If a U11/U13 tournament is on, I would recommend staying elsewhere. If you are here for the hockey, this is clearly the ”hub,” but for the average traveler, the lack of peace and quiet makes it hard to justify the price point during these peak weekends.

The place is convinient for travellers outside Calgary.

After checking in, I opened the door and found that I gave a room that was not cleaned at all. The room was messy. The first time I encountered this situation, the hotel front desk paid for the breakfast coupon, but we didn't eat it. We stayed for one night and checked out.

It was all good other then,... Even though I booked and paid for the motel. They would not give me the key to the second room as I had indicated my son's name on it, during booking. So when he showed up 2 hours later I had to pay another 100 damage deposit. Seemed rather interesting. I paid for it thru travel.com, why they didnt take the damage deposit right when I got there as I had booked the rooms for my family. Everything else was good.

Perfect stay, clean huge room, comfy huge king bed, friendly frontdesk ladies for check in and out, toiletries from crabtree & evelyn smell really good, towels, full length mirror, safety box, coffee machine etc all in. Free cookies on check in and it’s so yummy and timely. Responsive reply to email, held the room for us for super late check-in. Free parking, within 15 min drive to Calgary airport. Offers shuttle at $5 as well. Second time staying and will always be our go-to when we fly! Trip.com offered the best price after coins off, great!