The hotel is surrounded by office. Not super convenient to sightseeing location nor restaurants. We booked a room for 2 person but the hotel only have one set of amenities. We arrived earlier then check in time and the receptionist seems abit angry, maybe it is their style of expression.
My z przyjacielem przechodziliśmy przez Zagrzeb i potrzebowaliśmy podstawowych noclegów, aby pobyć jedną noc. Uważaliśmy, że ten hostel może być w porządku, z prywatnym pokojem dwóch łóżek jest dość przystępna opcja. Staff był bardzo przyjazny, a udogodnienia były dobre dla tego, czego można oczekiwać dla hostelu. Jedynym problemem było to, że ledwo mogliśmy spać z powodu pomieszczenia, które jest bezpośrednio na zajętej ulicy, nie mogliśmy zamknąć okien z powodu ekstremalnego ciepła i ich nie było AC dostarczony w pokoju, tylko mały wentylator. Zalecałoby to miejsce w pinch, ale jeśli masz budżet na pewno lepiej pozostać w innym miejscu.
One Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
Cosy, boutique -style hotel decorated with whimsical touches. Friendly staff, free and fast Wi-Fi, good water pressure and a small basement gym. Limited, though adequate breakfast buffet selection.
My room's mattress showed its age as it was sagging to one side.
Staff were prompt in retrieving lost property and posting to my next destination.
As Zagreb is a compact city, the hotel is within easy walking distance to all major attractions, with convenience stores at the doorstep and the central train station 2 blocks away.
Located about 15-20 minutes walk from the central bus station or about 5 minutes via taxi. A mix of tram and walking would take you 15-20 minutes.
Surrounded by a pizza takeaway, coffee shop, bakery and mini mart.
About 20 minutes walk to the main town centre or take the tram just outside the hotel. You can take a taxi which is generally outside.
The surrounding area is safe but looks a bit run down because of graffiti.
The hotel reception is immaculate. Customer service is really good and you can leave your bag if you check in early (3pm check in). The first floor has a pool (free), limited gym (free) and spa (paid). Restaurant and bar at the ground floor.
The room is immaculate but looks a bit dated. King size bed is very comfortable and a bonus. Blankets are comfortable and weighted. Air conditioning is strong but a bit loud.
Kettle, free coffee/tea, complimentary waters, iron/ironing board, hair dryer, robes/slippers, and towels available.
Shower is strong with two different heads. The shower sprays everywhere on the outside floor due to a poor glass shower curtain.
Noise? Rather quiet but can hear noisy people shouting in the corridor.
TV is old and dated.
Plugs on both sides of the bed (European style).
Overall, a decent hotel for the price.
This wonderful hotel is right in the center of old Zagreb. Everything is within walking distance.....restaurants abound, flower market and food markets, shops, the trolley for transportation is close by, and many museums, churches, government buildings, parks and Historic sites. The Hotel Dubrovnik is clean, light rooms, comfy beds, and a sumptuous breakfast! We thoroughly enjoyed our stay.
Really nice hotel very well located right next to a Tram stop. Friendly and efficient reception team. Modern interior and comfortable bed. Lacks a little sound proofing in the rooms but overall it's a good package.
Hotel jest całkiem dobry pod względem stosunku jakości do ceny, ale jedna rzecz jest taka, że wczesna rezerwacja niekoniecznie jest tańsza. Sprawdziłem cenę pokoju w dniu zameldowania i była ona o ponad 100 juanów tańsza niż ta, którą zarezerwowałem. Dodatkowo, jeśli jedziesz na meldunek, musisz się porozumieć podczas meldowania. OK, choć Ctrip stwierdził, że parking w tym hotelu jest bezpłatny, to w recepcji poinformuje Cię, że będzie płatny 16 euro dziennie. po wielokrotnych kontaktach z recepcją w końcu nie poprosiliśmy mnie o uiszczenie opłaty parkingowej, ale byłaby to strata czasu. Śniadanie w hotelu było przeciętne, jazda do atrakcji starego miasta około trzech lub czterech kilometrów.
Frrom the check-in progress to check-out everything was easy and good. Both room and it's bathroom was super clean, amentities are great, the staff was very welcoming and friendly. Location was also great since it is really located in the center.
Bardzo dobry
Oceny: 30
8,5/10
Cena od
39 NZD
za noc
Sprawdź dostępność
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9.1/10
Great
GGuest UserFantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.
GGuest UserVery satisfied with this stay. I flew from Munich and arrived early. The front desk arranged a room when there was one available. I am very grateful. The room is very new, the supplies are relatively new, there is nothing wrong with it. The room is very quiet in a residential area, and there is a supermarket and bakery next to it, which is very convenient. The breakfast is good, with a variety of choices and good quality. For example, the dried apricots are as good as those in Turkey, big, sweet and soft. The disadvantage is not the hotel's problem. Although the road from the bus station to the hotel is flat, it is very bad (much better on the station side) and the other side is not as good as the countryside. It is very tiring to drag the luggage
CCloriaismeTen thousand times more beautiful than I imagined! Maybe it's because I checked in so late, but they upgraded me to this huge room. It's absolutely gorgeous with an amazing view, and the hygiene is excellent – very clean and bright. Highly recommend to everyone!
GGuest UserThe Esplanade Hotel scores big on location — it's perfectly situated and hard to beat for exploring the area on foot. The beds were genuinely comfortable and made for a restful night's sleep.
That said, the rest of the interior is showing its age. The furniture and furnishings are visibly worn and could use replacing. It doesn't ruin the stay, but it is noticeable and brings the overall experience down a notch.
Overall a solid choice if location and sleep quality are your priorities — just be aware that the room itself has seen better days.
GGuest UserI found this to be a relaxing hotel where you can stay comfortably. The room was very clean, so I could rest assured. It's also conveniently located close to Zagreb's main train station and the Old Town, which I think is great for exploring the city.
GGuest UserLocation is great, but the gym/fitness area is very poor. Surprising that a hotel is good would have such a poor fitness gym, as so many travelers now I want to take advantage of that.
TTEDDY KENNETHwe have a great 5nites stays at 2 bedroom apartment, it was a pleasant stay, the receptionist Olivier is helpful, the room is ample, all good, willing to come again if i travel to zagreb again. Supported by good Location in main area, no disappointment. Recommended for the family as well. Terimaksih (Thank You)
NNina ThailandThe young lady receptionist was quite rude in a way she was trying to say that the luggage room has limited space. She kept saying that repeatedly with hard tonal voice. I think she should be trained how to give a sincere service to all guests, without race discrimination. Otherwise, the rest of staff team are nice and helpful. Room is nice, clean, and modern. There’s a supermarket (Lidle) nearby.
GGuest UserHad a very pleasant stay at this hotel. The room was very clean and the location is ideal, close to the city center. Just a small downside regarding the buffet: the dishes were good, but they weren't refilled, which meant you couldn't always go back for more. We should have just ordered a meal directly instead.
TThanis T.The hotel is clean and basic amenities are provided. Reasonable with the price. Since I rely a lot on walking, the location is neither good nor bad. It was 2.5 km from the city center but since it is spring, the walk is really enjoyable.