The receptionist is professional by providing facilities information. The room is far from the escalator. I need to arrive my room with 4 turns….(Maybe my room type is located there.) The room is spacious. Some stains are spotted on the linens including bed sheet cover and duvet cover. As I just stay for one night, this won’t be a big issue to me. The pillow are too high to sleep and I use a towel instead.
The rules for check-in is too much.. we must wait the queue around 40 mnts and the room still not available at 14:59
The location is hidden~ behind of another building
The room is good
The employees’s service 10/10
Location 6/10
Booked from Trip is cheaper than booking directly from hotel. We got problems initially but the management solved it quickly. Staff are friendly, particularly Mr Febri and few staff from the housekeeping.
Room was clean. Amenities are standard. There is no hairdryer, you need to request it.
It’s previously named Grand Zuri. However, it’s still well maintained. Even though some moulds are seen in the bathroom.
Breakfast is standard, nothing fancy. Perhaps eat local foods are cheaper and nicer.
Bought hot Americano and Cappuccino, they were good!!
The hotel is new and clean and is located very close to the airport. The help me with the shuttle two times and also it was great the possibility that it was possible to have breakfast very early in the morning due to Ramadan at 4 am I had early flight. Otherwise, no negatives the room is big and everything is great.
Stains exists on freshly washed bed sheets. The hotel's laundry somehow couldn't get rid of such stains leading to perception of unwashed / unchanged bedsheets
Bath towels have fermented smell like they have not been sunned / dried enough after washing
RRanopThe hotel is a bit far from the city center, but I chose it because it’s conveniently located near my workplace. I was really impressed with the cleanliness, comfort, and service. Everything was excellent. The amenities were complete, the staff were attentive, and the overall experience truly felt like a genuine five-star stay.
However, I was a bit surprised to learn that a deposit of Rp500,000 per room was required upon check-in, as this information was not mentioned on Trip.com. It would be helpful if this detail were clearly stated in advance for guests’ convenience.
Even though it’s not right in the heart of the city, transportation is easy since online taxis are readily available. Getting to the city center or exploring nearby attractions was no problem at all. Overall, it was a pleasant and comfortable stay. Definitely a hotel I’d consider returning to.
GGuest Userexcellent service ever!!!!.. very recomended hotel in Palembang.. we arrived in a evening, the security have a good knowledge of service, help us to call the bellboy and bring our luggage to the lobby. the customer service very friendly and helpful. i got a lot of convinience and highest service from them. the room cleaniest hotel room ever. we got connecting room. the swimmingpool is small but no worries kids got a lot of happiness play on it. last but not the least.. they offering palembang foods' breakfast. the choice is not as much as i though but its enough to taste a from the sour savory food until sweetness.. maybe next if i come back palembang , will chose this hotel agai.. thanksss all staff the excelton more success and famous!!!
GGuest UserHarper Palembang is a solid choice for business travelers seeking comfort and convenience. The hotel offers clean, well-equipped rooms and a strategic location, making it easy to reach offices or meeting spots.
While it’s a mid-level hotel, the service is efficient, and the facilities meet essential needs—perfect for a hassle-free work stay. Would recommend for those prioritizing value, cleanliness, and location over luxury.
Harper Palembang adalah pilihan tepat untuk perjalanan bisnis. Kamarnya bersih dan nyaman, lokasinya strategis, dan aksesnya mudah ke pusat kota atau kantor.
Sebagai hotel mid-level, pelayanannya baik dengan fasilitas yang memadai. Cocok untuk yang mencari akomodasi praktis tanpa perlu kemewahan. Direkomendasikan!
WwikcantikThe room was comfortable, the only problem was that the door was difficult to open because I had to call housekeeping and the bathroom was a bit lacking because the water in the drain took a long time to go down so it was a bit muddy and really wet
BBackup DataGood Enough For their Price. Clean Enough even without Lift. But For That Price. It's absolutely Worth it. In the center of Palembang and business district. Room not to big but enough.
GGuest UserThis hotel has so much potential. Some parts require some renovations to make it look more presentable and not too outdated. But the staffs were nice and helpful. Price and location also the best. Many available must-eat food nearby.
YYL Chin ACAAryaduta is to me a old hotel. The bed is worn out...room is quite small for 2 single bedded. But its ok... Their wide choice of buffet breakfast is their saving grace. Really nice and delicious food. Front desk to concierge is nice and friendly. My biggest DISLIKE ? Their limited lift or elevator service... There was a wedding being held there. Their lifts are constantly full...after 30min waiting...8-9 times lift doors open and close as it is full...I used the staircase. Not good....inconvenient.... Would I recommend it ? For that price, there are better choices out there... It would be a choice if my favorite hotel is fully booked.
WW.A.W.A.NHad a great stay at this 4 stars property. The facilities are top notch; The gym, sauna, pool, and spa were all well maintained and a highlight of the trip. The rooms are spacious and very clean, and the staff truly stands out for being friendly and attentive.
My only major concern was the bedding. The king size bed, was actually two single beds pushed together. This made the middle of the bed quite hard and uncomfortable to sleep on. Aside from the bed setup, everything else was perfect.
PPenikmat JalananI stayed with my wife and 2 children (2 rooms) at the hotel. The hotel service seemed unprepared to handle the large number of guests. The breakfast room was very small and unable to accommodate guests, as well as the limited food options. We had to wait 15 minutes in front of the reception with other guests to get a seat for breakfast. Towels at the swimming pool were also unavailable. The parking area was quite spacious behind the building, but there was a lot of trash and construction debris. Otherwise, it was standard for a 4-star hotel.
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