Hotele z: Pools w Cheshire, United Kingdom

The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again.

A home from home, I can't praise the staff enough and the hotel, absolutely love it here. Amenities are top-notch. An old building, so some rooms are on the old fashioned side, but always clean and well stocked. 10/10 my favourite for a great value stay

We arrived on Friday after a long drive from Skegness and meet with smiles and very polite staff on the front desk, the room was a good size and everything was very clean. Bathroom was good and the shower was fantastic. We had the buffet breakfast, good choice of hot and cold items and it wasn't very busy. We didn't have the time to check out all the facilities but we definitely go back again.

Booked a privilege room. Checked in and as man on reception saw I was on crutches he changed room from 1st floor to ground, which was thoughtful. Did explain not a problem but he’d already done it. We were given room 120. Main reason for booking was to use the pool to help my recovery from broken ankle. Robes and slippers in room and short walk to pool building. Pool nice shape and reasonable size. Fairly busy but not overly. Jacuzzi nice and it had a sauna and steam room although we didn’t use those. Pool area bit dated but didn’t affect use and pool attendant checked water while we were in it. Room ok. Nespresso small pod type machine and kettle in room. TV could connect to your phone for apps like Netflix etc - that was fiddly. Bathroom ok with toiletries provided and extras such as cotton buds and toothbrushes etc nice touch. Unfortunately no rail in bath wall, just two little rails on actual bath, which although not an accessibility room, we would have thought would be the norm to have, so getting out of bath after shower was tricky. Unfortunately there was an awful smell which we only noticed when went to bed as we think was the carpet. Was late to put up with it and told reception on check out. Not pleasant at all. We went to the bar area and had a sharing platter. Nice but the pork belly bites were very spicy! Breakfast was ok but they were not good at stocking the hot food up and several people were waiting a few times. This was 9:30am so not right at the end of service. Only saw two staff members so maybe this was an issue.. although the man ‘topped up’ the pastries by bringing out a big plate with just 2 pain au chocolate on 🤷🏼♀️ Breakfast was tasty what there was but the service was poor which let it down. Overall the hotel has potential, but don’t think would stay again (not in room 120 anyway unless they sort the carpet out).

Super relaxing hotel, loved having the spa to use and the staff are so friendly! The hotel room was a little dated but you do feel you’re staying in a “proper” hotel! The staff looked after us so well and were even kind enough to put us in a quiet room as there was a wedding on one night, which we really appreciated. The grounds are lovely if you get chance to walk around!

This is the second time we have stayed at this hotel, and our choice was primarily due to its convenient location and excellent breakfast. It is very close to the airport and very quiet at night, surrounded by farms and grassland. We love the breakfast because it is not a typical buffet. Instead, you can choose from a menu with a great variety of options, all of which taste wonderful. The restaurant's decoration is also lovely, and you will be more than satisfied with the portions. The restaurant staff are passionate, friendly, and helpful. One point to note is that the reception area often has guests around, which is just an observation and neither positive nor negative. The receptionists always do their best and are very nice and professional. However, the room design is a bit outdated.

Handy location for travel to North Wales and an easy drive to Chester. Hotel rooms are dated. We only had one bedside cabinet and lamp in a double room.The wardrobe door was in danger of falling off. Room looked out onto another part of the building. A storeroom or something. No window in en suite. Felt a bit claustrophobic. Breakfast was of limited choice but adequate. The public areas and pool facilities were clean. The staff were friendly and helpful.

As a solo traveller, I was impressed with Runcorn Holiday Inn. I felt very safe. Friendly reception and cleaners, as well as helpful staff. It's in a nice, quiet location. The room was clean and comfortable, and I slept well. Breakfast has a great selection from continental to full English, besides cereals, yoghurt, fruit, toast etc I ordered a ham sandwich for supper in my room, and it was like a doorstep, very filling. There's plenty of free parking for customers too. Thank you for a pleasant stay. I would definitely return again.

Had a good stay. Room was warm, but it was August! There was a fan to use though. It's a cheap and cheerful hotel, great value for the price and very convenient for Manchester Airport. Also free parking for guests. Picture is view from the room...

Stayed here for one night whilst celebrating a birthday party at a nearby venue. Good that parking is free between Friday 5pm to Sunday evening but they should make that clearer when booking. Room was ok (we stayed in the club room) big space but lacked a safe, a chair and some more hanging space. Only had one hook to hang a light coat and two shirts. This was an issue because I stayed with my wife and we had brought a couple of dresses and a suit to wear which meant we had to lay them on the floor so they didnt crease. Iron and ironing board and hair dryer was included. Lack of a chair meant you had to use the bed to sit down if you wanted to, I tend to use a chair to tie my shoes when wearing a suit, so was a bit of an issue. Bathroom and room was clean, and did the job. The breakfast was a good buffet breakfast and everything tasted nice and fresh. Staff were friendly and welcoming. Would stay again despite the lack of a chair and safe.