Hotele z: Pools w South Gloucestershire, United Kingdom

The hotel is big and the location is excellent especially for those visiting the University of the West England. The facilities are good with personal service and also very caring.

Very bad experience, my handbag was stolen! I and my family had a very bad experience during our stay at your hotel from 9 to 11 August. On 11 August morning, we had the buffet breakfast in the hotel’s restaurant. I placed my handbag behind the back of my daughter while I went to get food. When I returned to the table, my daughter informed me that a strange man had come and sat next to her; she said the table was occupied and that man then left. I found this situation highly unusual, especially given that many seats and tables were available. At the same time, I discovered that my handbag, which had been behind my daughter, had disappeared! I noticed that my handbag was stolen by a man. My husband informed the hotel reception immediately and asked whether anyone had seen a stranger sit next to our daughter. We then walked around the hotel and searched for the handbag, but it could not be found. The hotel manager reviewed the CCTV footage and identified two suspects who were not hotel guests; however, the manager noted that there was no CCTV coverage at the restaurant entrance or at the back door, so they could not confirm how the suspects entered or whether they were the individuals who sat next to our daughter. I also questioned why, during buffet breakfast, all attendees should be registered and checked by room number before entering the restaurant, and how a stranger was able to enter and sit next to my daughter without being identified! During our holiday trip, we encountered serious security issues at the hotel, which we found unacceptable: a stranger was able to enter the restaurant without any notification, and there was no CCTV coverage at the entrance or the backdoor. As a result of these failures, we lost our handbag along with our wallets, cash, driving license, car keys, and home keys. We now need to replace all of these items urgently, and we are particularly concerned about the safety of our car and home because the driving license and keys were taken. Our daughter and son are understandably very worried and are afraid to remain in the hotel, given the perceived lack of adequate security. Therefore, we have had to cancel the rest of our itinerary and request that the hotel address these lapses immediately to prevent similar incidents.

The linen had marks on and the bathroom was absolutely disgusting actually just the shower grime all around the sides I emailed the village hotel I booked 2 rooms and both showers where the same I couldn’t get the coffee machine to work asked and waited for someone to come and no one came I ordered breakfast was so dissatisfied no fresh fruit no fresh fruit drinks just carton juice which tasted disgusting I don’t eat pork so I was limited to what I could eat and there was children handling the bread with no adults so toast was off I paid £12.50 for hash brown egg and beans