Hotele z: Pools w Hyogo Prefecture, Japan

对不是日本人完全不友善的酒店 Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all. I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy. There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup. Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special. Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.

First off, the rooms were really clean and spacious. I booked a connecting room which was perfect for a big family; one room for the elders and one for the kids. The front desk gave us a room on the 10th floor with an ocean view. Below us were the Ocean Museum and Meriken Park, offering not just a wide-open view but also super convenient access for walking around with the kids. Secondly, there are attractions nearby like the Anpanman Children's Museum and Daimaru department store, both about 900 meters away. If it's under 30 degrees Celsius, you can easily walk there. We often took a taxi to Sannomiya, which only took about 5 minutes. Lastly, I have to praise the pool. The water was crystal clear and clean, with one large pool and a jacuzzi. Floats and armbands were available for free use, and the best part was, there was hardly anyone there! 3300 JPY per person was definitely worth it. The bakery in the lobby (I think it was called Camellia) was excellent. They restocked daily, and their bread was more authentic than most bakeries in Kobe.

My mother and I stayed here for our trip. The sunset view from the hotel was beautiful! The food, made with local ingredients, was also delicious. The live kitchen was a fun experience. My absolute favorite was the soft-serve ice cream and milk made from Awaji Island milk – they were so good I had a lot of them! Being able to customize them was a big plus. The hot springs were spacious and relaxing. The lounge also offered drinks and snacks, allowing us to unwind and shake off the fatigue of everyday life. I'd love to stay here again.

The hotel service and environment are excellent, offering a free shuttle service from the station to the hotel. The meals and private hot springs are highlights, making for a perfect overnight stay with two meals. The entire hot spring town also has six public hot spring pools, each with its own unique features. There are many charming little shops along the street to explore, offering a tranquil escape from the city's hustle and bustle, allowing you to relax and rejuvenate!

This was our top choice hotel for summer school in Kobe, and the school bus stopped right downstairs, making daily commutes incredibly convenient. The hotel's location is excellent, about a 15-minute walk from Sannomiya. Getting to Shin-Kobe Station for the Shinkansen, Sannomiya Station for the JR lines, or simply taking the subway from downstairs is all very easy. There are also bus stops right outside for trips to Rokko or Sannomiya. You can also catch a bus from Shin-Kobe Station, accessible via a connected walkway, to areas like Umie, Kobe Harborland, and Meriken Park. Even trips to the outlet mall and Kobe Airport are easily manageable. So, transportation truly is a breeze. The hotel itself has a good number of rooms, and the front desk area is grand, spacious, and open. There was a minor hiccup during check-in, but the staff resolved it immediately. We stayed on the 29th floor, the highest non-executive floor, which was relatively quiet and offered fantastic views. We could see the Nunobiki cable car station right next door and the ocean in the distance. At night, enjoying the city lights from our room was truly delightful. The room was a good size, offering plenty of space to move around, and even had a sofa and a desk, which was perfect for my daughter to do her writing. The two complimentary bottles of mineral water each day tasted great, and the aluminum cans were very light to carry out. The shower had excellent water pressure, making both showering and bathing very comfortable. The hairdryer was a little weak, though, taking a bit of time to dry hair. Hotel breakfast was an absolute highlight! First, I want to commend every single dining staff member for their meticulous and thoughtful service. We dined in the restaurant every day during our half-month stay, and after just a few days, the staff recognized us. They would always smile and greet us proactively when we entered and exited the restaurant, which felt very welcoming. The breakfast itself was incredibly rich, with a full selection of vegetables and fruits, both in quantity and quality, making the breakfast-included option highly recommended. During this time, we did cause a little trouble once or twice 🙏 and we are truly sorry for that. However, the staff were incredibly friendly and responded very promptly, which deeply touched my daughter and me. Thank you again for your hard work; your service was truly exceptional! The housekeeping staff were also very thorough and attentive. Every day, as soon as I hung the 'do not disturb' sign and left, they would immediately spring into action. By the time I returned, the room was already spotlessly clean. We hope to have the opportunity to stay here again for a while next year.

I booked this place at the last minute as we wanted to extend our stay in Arima Onsen by one night and most hotels were fully-booked. I searched on *********** but couldn't find any suitable accomodation so thought to try Trip.com. This hotel came up only on this site and I was delighted to find it. At first I was concerned by the lack of reviews, but all the reviews were good and the room looked ideal for a family of four; 2 western beds and 2 tatami beds, with spacious living area and separate bathroom and toilet. It was really great value for money. The size of the room was very generous, and the facilities were great. We made use of the Onsen baths and the table tennis room during our stay. None of the staff spoke english but this wasn't an issue as they were all adept at using google translate. The location is also fine - it is situated between the town and the ropeway, so it is easy walking distance to each, which was very useful since they dont offer any shuttle service. All in all I would reccomend it for a short stay in Arima onsen as it is really good value for money.

This hotel was the most satisfying of our trip. It's located right in Meriken Park, and our room was a sea view, offering beautiful scenery both day and night. At first, I thought there was nothing around the hotel except the park. However, once we got our bearings, we found that Daimaru and BAL department stores were both within a 15-minute walk. On the other side, MO SAIC and umie shopping centers were also close by, making it convenient for shopping and dining. The hotel breakfast area was spacious, and the selection was quite varied. There's also a shuttle bus to Sannomiya Station, with the timetable available in the lobby. Overall, I highly recommend this hotel.

The hot spring is really big, and you can enjoy both the upstairs and downstairs pools for free. There's a shuttle bus to Sannomiya Station. The room views are absolutely stunning, perfect for couples. Breakfast was just okay, but overall, it's a great stay.

The price was quite reasonable, and the room was suitable for families with children, even providing kids' yukata. The hot spring wasn't too crowded, and the souvenir shop had a good selection of items. Room service was also very prompt. They were flexible with breakfast even when our child woke up late. Downsides: The location is quite remote, requiring hotel shuttle service as there are no other shops nearby. There were fewer hot spring pools than expected, and the outdoor hot spring wasn't as good as anticipated. The staff guiding guests in and out of the hotel seemed very busy and a bit overwhelmed. The Kaiseki dinner is only suitable for adults; it would be better if there were buffet options for dinner and breakfast (though this might vary depending on the platform booking).

Location is not hard to find with clear signages and correct Google Navi - winding on the mountain road but manageable (on the way down though Google led us to a private road but it's not relevant here). The building is gorgeous - a little inconvenient dragging the luggage from the car to the room if you have lots of stuff. We kept the large suitcase in the car and only brought in what we needed for the night. Front desk lady's attitude was a little cold. There's no Futon service though - it shocked us a little that we had to lay out the futon in the Tatami room ourselves. All the Ryokans/Jhalf board hotels we went to would have Futon service during dinner time. Also the room was cold and we couldn't get the A/C to heat up properly; there might not be a heating function at all? There was also loud banging noise at some points (it was windy that day), but thanks goodness someone fixed it before we went to bed. Breakfast and dinner are OK, and meal service is good.