Hotele z: Pools w Okinawa Prefecture, Japan

Exceptionally surprised by how beautiful the resort was. The entire property was well-maintained, peaceful, and even nicer than expected. The service was truly top-notch — the staff were consistently welcoming, attentive, and professional. One of the highlights was the complimentary lounge access, which offered free snacks and drinks. It was a really nice touch and made the stay feel even more relaxing. The ocean view from the resort was also stunning and added to the overall experience. The breakfast, lunch, and dinner options were surprisingly affordable considering the quality and variety. Everything felt thoughtfully prepared and well worth it. The pools were just as impressive — clean, spacious, and perfect for unwinding. Overall, a fantastic experience and I would absolutely stay here again.

We had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically. Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks. Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan. A few pieces of advice to the management: 1. Bring the option of in-room breakfast. If a guest is sick and can’t go down, it’s impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesn’t serve coffee during earlier breakfast hours 2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them 3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once. 4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care? 5. Gym and SPA amenities could use a bit of refreshment. I won’t mention SPA service itself which might be a result of poor luck with the specific technician 6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies. What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling “this could actually be really nice” and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didn’t have to - those are easy aspects to fix.

The service was excellent, and the hotel environment was fantastic! The breakfast and dinner were standard buffet style, with above-average quality. However, the staff at the small shops might need more training, as they were unhelpful and seemed clueless, which is not the standard of service expected from a top-tier hotel.

Location The hotel is conveniently situated on a side street just off the main road. It’s a quiet spot but offers easy access to nearby restaurants. Service Issues • Poor Communication: I arrived an hour before the 3:00 PM check-in time. While I understood that early check-in wasn't available, the staff directed me to a small, uncomfortable bench at entrance of restaurant to wait. It was pouring rain outside, and the seating was so poor I eventually chose to go out into the rain just to kill time. I later discovered a proper reception area with comfortable seating on the 11th floor—I wish the staff had directed me there instead of the hallway. • Misleading Incentives: The hotel provides an information card stating that guests receive a 1,000 credits for skipping room cleaning. I opted out twice during my first stay but never received the credit. When I returned for a second stay and inquired about it, the receptionist told me that since I had already checked out, there was ”no proof” the room wasn't cleaned no credit can be provided. It’s small, but the lack of accountability felt deceptive. Room Quality On a positive note, the rooms are very spacious, which made the physical stay quite comfortable

An absolutely delightful choice! The room was spacious, with a separate wet and dry area in the bathroom, a tatami zone, a sofa and coffee table, and a large balcony (which even had a patch of soil for planting!). The hotel's outdoor environment is fantastic, featuring a semi-indoor pool, an outdoor infinity pool, and a specially designated beach swimming area. It’s an amazing experience when the weather is good. Since we arrived just before a typhoon, we were lucky enough to book the last snorkeling trip before it hit (you're supposed to book by 4 PM the day before, but the staff probably offered it because all offshore activities were canceled for the next day). Snorkeling was 6000 JPY per person, and they provided masks, snorkels, fins, and life vests. However, they really didn't teach anything else [facepalm emoji]. But when the two guides came into the water to show the kids sea cucumbers and played underwater, hearing their hearty laughter, I quickly let it go. They probably assumed everyone knew how to do it naturally [dog head emoji]. The kids could stay on the floating board, so the safety factor was quite high. There were 7 of us in total for this session, which lasted from 1 PM to just before 2 PM. For beginners, it was a pretty good experience. The next day, due to the typhoon, all facilities except the semi-indoor pool were closed. We booked the limousine bus at the front desk; they helped us purchase tickets, which were cash-only. It goes directly from the hotel to Naha Bus Terminal or the airport, with departures around 9 AM and at 11:31 AM. It took about an hour to get back to the bus terminal, which was much faster than the OAS bus we took on arrival. Overall, extremely satisfied!

We arrived almost midnight after a long day, looking forward to a good rest. The room (Deluxe Twin) was okay and comfortable, nothing much to complain about. However, the service was quite disappointing. We booked a Deluxe Twin under one name and naturally expected breakfast for two persons. Upon check-in, we were told breakfast was only for one, and we had to top up more than ¥5,000 for the second person. That was quite a surprise. What made it worse was the receptionist repeatedly making remarks in Japanese mentioning “Singaporean” during the conversation. Even if we didn’t fully understand everything, the tone and body language were uncomfortable and unnecessary. After a long journey, you really hope for warm hospitality — unfortunately, this was not the experience we had. Just sharing our experience.

My girlfriend and I come from Hong Kong, and we’re honored to visit Okinawa for the first time, staying at your esteemed hotel for four days and three nights. All the staff at your hotel are exceptionally friendly and eager to assist. Whether at the front desk, restaurant, or cleaning team, every colleague is impeccably polite. Even though our Japanese is nonexistent, the staff patiently communicated with us in English, which truly touched our hearts. This time, I successfully proposed to my girlfriend right here at your hotel—sincere thanks to your hotel for creating such unforgettable and beautiful memories for us. Additionally, we absolutely loved playing with the parrot in the hotel’s basement; it’s so adorable and fun! We hope to see it again next time and have more joyful playtime with it. We look forward to the opportunity to return in the future and share more warm moments together.

I booked this new hotel even though there weren't many reviews since it just opened in April 2026. As expected, the facilities were excellent. The room was spacious enough for four adults. When we arrived, the sofa had already been converted into a bed, which was a nice touch. The separate bathtub and toilet were convenient, and the amenities were thoughtfully provided, from cleansing oil to shaving lotion. There's also a free large public bath on the 18th floor, so you can shower there if you prefer. The 2000 yen fee for the swimming pool felt a bit steep for its size, though. The staff were friendly, and when checking in, they provided an induction-compatible pot, microwave-safe dishes, and disposable cutlery and chopsticks upon request. It's just one block away from American Village, which was an easy walk, and the night view from the balcony was beautiful. You can even get a good view of the fireworks show starting at 8 PM.

The hotel is located on Kouri Island, with a very nice view of Kouri Bridge. The room is large and equipped with cooking utensils. It can accommodate many people. The cleaning time was very random and did not follow the schedule, and the hotel staff came into the room to clean without prior notice. I was a bit dissatisfied. Since I had notified the hotel through Trip.com before departure that I would arrive very late, but when I arrived, I found that the front desk was closed, and there was no prior notice from Trip.com or the hotel about the key collection arrangements, which made my group very panic. Fortunately, I found Trip.com customer service to find the password. Thank you to the customer service and compensation for helping me handle it that day.

Facilities: Hyatt's facilities are unbeatable, and the size is quite large for Japan. The breakfast selection was a bit limited and didn't change much over three days, but the food itself was delicious. The swimming pool is small, but better than nothing. The hot water temperature wasn't very stable at night, fluctuating quite a bit. And for some reason, the toilet lid kept falling down and hitting me. Other than that, everything else was fine. Service: Couldn't be better. Every time we arrived by taxi, the trunk was opened before we even got out, and they'd even help us check if we'd left anything in the seat 😂. All the staff spoke excellent English. Location: It's about 1600 JPY by taxi to the airport and around 5000 JPY to American Village. Kokusai Dori is a one-minute walk away, and there's a convenience store about 200 meters from the entrance. The pottery street across the road is fun to browse and shop. However, it's quite a distance from the port, the bus terminal, and Naminoue Shrine. I'd recommend staying closer to the bus terminal area. Kokusai Dori is a bit of a tourist trap for food, and there's not much else to see or do there.