Hotele z: Pools w Cordillera Administrative Region, Philippines

nice hotel with breakfast buffet and heated swimming pool good for family bonding, unfortunately the staff was not that friendly and the bellman seems like you need to give him a tip after his service and also the receptionist but I would like to commend the housekeepers, lifeguard and parking staff for always greeting us. I would definitely come back because of the hotel amenities

This hotel has some good points: 1. Great buffet bfast with a variety of food selections. I like their dried fish, omelette, langgonisa, coffee, breads, fruits. But noticed they did not serve bananas. Staff looks attentive to the needs of guests. 2. Have greats restos and shops nearby. Also near the CJH Conference area. 3. Has ample parking and nice garden plus heated pool. However this hotel also needs improvement on the following areas: 1. Front desk looks like they are not coordinated. Made separate booking for three nights via Agoda and Trip.com and informed the hotel about this arrangement. However, after our first night, front desk asked us if we are extending our stay. Worst, they deactivated our key cards so we have to go down again to have them activated again which caused some inconvenience. 2. Toilet has a foul odor so called housekeeping who took some time to attend to us. They told us what to do to avoid the foul smell but some unpleasant smell still remained so reported this to the team leader who sent their engineering to check. The hotel staff told us they will return but never did. So problem was not solved. 3. Requested for late checkout since our trip back to Manila was still at 2pm. However, front desk cannot commit and said will require approval. We followed up and got no positive feedback. Called team leader and made complaints about issues 1-3 and had our request accepted. 4. Very difficult to book a taxi or grab and the guards said because of too many guests or tourists. But it’s a pity that such an expensive hotel also has no shuttles service. We booked this hotel because it’s near the conference area but disappointed because we felt we didn’t get the value and services we were expecting. Anyway, thanks to the great staff.

The staff are all nice and friendly as they allowed us to leave our belongings on the reception area since we arrived early as the check in time is 2pm. They also allowed us to leave our bags even after our check in at 12 nn because we still roam around Baguio and left at night. The room service is also kind of good as we manage to get a help in setting up the hot shower. The room is also clean and worthy of the price you paid since we did not stay much at the hotel as we most the time outside while the location is kind of far from Burnham park but it is just near the La trinidad benguet and few blocks aways from Bell church which is also a great place to visit. The only issue we had is the service water as it seems to have an after taste and the breakfast that did not manage to finish because it also has a aftertaste. Overall the stay is good.

Overall our stay was ok. But i would not recommend it for guests planning for a staycation . Pros: ●Rooms are big and shower area is spacious, and water pressure for showers, bidet, and faucet are strong. ● Breakfast buffet is good ●Hotel Staffs are friendly and approachable. ●View is nice Cons: ●Although the hotel is relatively new, the amenities appear poorly maintained.” Specially for the Pool area/Gym Area - Poor ventilation has caused the area to smell damp and moldy. ●8th floor, place is not very well lit, especially at night.” ●Pool hours is not consistent with what is posted online. Suggestions: Timely repairs are necessary to maintain guest safety and provide a relaxing stay.

Returning Guest Disappointed – Urgent Improvement Needed Stay: 15-17/Nov/25 Status: Returning Guest We returned hoping for improvements after our last critical review, but found significant service failures persist. Management must urgently address these issues before our planned January visit. * Room Welcome: Cookies appreciated, but a Baguio Rose flower stalk would be a more meaningful gesture. * Housekeeping: Towels placed on the floor for replacement were simply re-hung; we had to call for clean ones. * Front Desk: Only one staff member on duty led to three unanswered calls at night. This poses a serious safety risk in an emergency. * Food (Breakfast): HORRIBLE quality. The buffet lacked creativity, was visually unappetizing, and items like the sausage were inedible. The Chef needs immediate supervision. Management/GM: Please give these critical points your special attention. We need to see positive improvements in January; otherwise, we will seek other accommodations.

We recently stayed at this hotel, and overall, it was a good experience. The hotel itself is clean and well-maintained, with friendly and helpful staff who made our stay pleasant. The room was also clean and comfortable, especially the bathroom it was spotless, with no signs of prior use or any foul smells. However, the lack of an exhaust fan meant that any odors stayed trapped inside. Additionally, the room had no windows that could be opened for fresh air circulation. While there was an air conditioner, it still felt like the air wasn’t circulating well. Breakfast was just okay nothing special. The selection was quite limited, so you’re left with only what’s available. Compared to Elizabeth Hotel, which is more affordable and offers a more appetizing breakfast buffet with a wider variety, this was a bit of a letdown. As for amenities, the hotel offers a jacuzzi and a heated pool, which is great in theory. However, their location in the middle of a restaurant makes it awkward to use since you’ll likely have an audience while swimming. We also tried the Japanese restaurant on the mezzanine level. The food was good and affordable, but the sashimi was cut too thick about an inch which made it difficult to eat. Despite these minor inconveniences, I highly recommend this hotel for its exceptional cleanliness. If cleanliness is a top priority for you, this hotel is a great choice!