Hotele z: Pools w Faro District, Portugal

During my 4-day stay, I managed to enjoy a bit of everything, from the outdoor and indoor pools to the sauna. There's free parking available near the hotel, so there's no need to use the underground parking (unless it's high season). The room boasts a beautiful view from the ninth floor, although I feel that certain finishes should be rectified for such a new, 5-star hotel; the balcony floor seems a bit loose, and the bathroom door drags on the floor. The area is a bit windy, which you can feel through the window at night when it's quiet, but it's nothing too major. Breakfast was 'average'; I missed having natural juice, which I think would be justified given the price. The pool bar also does a good job, and their wraps/sandwiches are tasty. The sun loungers are also very comfortable.

Experience started badly at check-in when they refused to add my wife to the booking as Trip.com’s mobile  “deal” was for one guest in room.  Snarky reception person rude and borderline hostile - this was our third stay at this property and as in the past, we felt a subtle bias against us as non-Portuguese.  The Front Desk Manager got involved and he refused to comp. me my wife’s addition to our room and said we had to pay euros 40 for her two day’s breakfasts.  He appeared unkempt with s dirty shirt and was unshaven .  His attitude was aggressive and disrespectful in the extreme.  We asked to be relocated to a higher floor from the 2nd floor and he informed me that there were no sea view rooms on upper floors.  This was patently a lie as the initial receptionist told me that the hotel was not fully booked. While I was in discussions with the front desk receptionist, a hotel guest came up and complained that her room was bery hot.  She was told by the same snarky receptionist that the aircon was off due to a system changeover and she should open her balcony door! When I asked the same question later on to another receptionist, he said that they could give me a fan.  She was and English lady and when a Portuguese guest arrived to check/in, that dame clerk was all over him with handshakes all around.  Other staff around the property didn’t seem overly friendly to guests as well. It is unforgivable for any hotel, let alone a supposed 5 star property, not to have its HVAC system operable and even worse, not to advise guests of the issue. Our room was spacious, if a little warm, but showed the ravages of time with chipped furniture and surfaces.  Also, not too impressed by the powdered coffee presented in the room, or a euros 3 charged for a bucket of ice. I cannot recommend this property for a stay in Portimao and there are a few other more undated hotels nearby.

Got the Marina view, worth i. Was so beautiful. It was my birthday and they catered very nicely to me to make my day special. I would definitely stay again. All the staff were nice and welcoming and very helpful in suggestions of places to go. Highly recommend this hotel!

Lovely hotel with delicious breakfast. Small swimming pool

This hotel is very recent. Beautiful, elegant and well-equipped in terms of services. What doesn't strike us as normal, however, is the lack of little touches for a hotel in this category. No shampoo, no q-tips, just the same gel for washing hands and in the shower. No shower cap. An empty fridge bar. We appreciate the coffee machine and the bottle of water, but one normal coffee capsule and 3 decaffeinated coffee capsules... not logical... We asked for a room with a bath when we booked (we were ”upgraded” without any request on our part, on a ”marina” view, but with a shower. As we are not very nice customers, we didn't say anything. The bedding is good. The pillows are quite thick, which can be uncomfortable for people with sensitive necks. 3 cushions are available, but they are all very dense. The road is very noisy, subject to a few car rodeos at night. I've heard that the rooftop is noisy in November, but fortunately this is not the case. The staff are friendly and respond to requests. The breakfast buffet is very comprehensive, but for the evening menu, this type of buffet seems less attractive, but will surely please some people. The spa is very good, at 12.5 euros for one hour (equipped swimming pool, sauna, hammam, etc.). There is a car park at the hotel for 6 euros a night, but free parking is available 200m from the hotel by the beach. All in all, then, this is a fine hotel with a lot of potential, but some details clearly need to be reviewed to make it really nice.

Hotel is in perfect location within the historical site, the room is clean and comfy. Beautiful pool in the middle of the garden. Despite all ups, the downside was the service in general, however the reception was helpful when asked. Tips: Avoid staying the same floor as the reception because there is a staff room next to you, and the staff come to chitchat in the room and the hallway (the same hallway as guest doors, clearly echo). Beware of hot food running out from breakfast way earlier than closing time, you cannot request those eggs, bacons, mushroom if it's runs out. even there are many guests coming in and was no hot food. Like other comment says the hotel is full of potential and personally we think its a very peaceful & lovely place with historical charm. Just the frontline service staffs around the place still far from that so called well service. House keeping were friendly and helpful, gardening maintained well. Enjoyed the place and once learned to didnt expect any service, Its was the best way.

The hotel is very comfortable and the rooms are very comfortable. It is well parked at some apples at June dates and the centre pila nearby. The worst thing: if you are with children is not recommended because stairs are dangerous. The jacuzzi was broken. The room was struck with a TV, the shower and the bathroom were broken danced but it could be used. They don't make room, they don't change towels, they don't pick up the paperboard, I think they change it weekly. Premiere the aesthetic comfort and we end up uncomfortable with the placement of clothes, baggage and bathroom.

Positives - Good value for money, we had a bargain on Trip.com for £67 for a twin room Pool view with breakfast, it was £94 + on other sites, the room clean and comfortable, nice shower and lovely toiletries, big T.V in room and lots of English channels, really lovely breakfast, plenty of choice, nice indoor pool, warm but a little small, you have to wear a swimming cap which they sell at reception for €5, we didn't use the outside pool as it was February and they were working on it ready for the summer. The main reception staff were lovely, we had a welcome glass of wine and the man was very friendly. Negatives - we were in room 314 the 1st morning around 5.30 am a very loud humming noise started and went on for over an hour, the 2nd morning it happened again but for not so long, we thought it was maybe a generator and hoped it wouldn't happen again, but that night just after 9pn it started again, we phoned reception and they said it was the Jacuzzi ? and it just came on randomly. and then 5.15 am it started again and was so loud, I went down to reception and the night guy was just so rude ! he said it was the Jacuzzi and this happens often we should have complained before, he said why complain now, you are leaving today ! his customer service was very bad, and this really put the dampers on our stay. I hope they have sorted this out for other guests.

This hotel is at an excellent location which is right on the sea front. The beach is just across the the promenade. Plenty of shops and eateries along the promenade and a short walk to the marina. You can hire a bike from the hotel for a reasonable price and they provide a lock so you can explore the area which has lots to see. All in all this is a very good hotel. Will love to return again some day.

The hotel is just 14 mins walking from the beach. The room was big and very clean. Breakfast is simple but you can find everything. There is sauna and gym, free parking.