Hotele z: Pools w Louisiana, United States

I enjoyed my time at this hotel. It was a lovely stay. The room was clean. The staff was friendly when you call they answer your questions in a timely matter. They are all around the board a great establishment to go and visit in New Orleans. It is close to a lot of different attractions

The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free

The hotel was located in a great area. Service was professional and friendly. The dining room for dinner and cocktails was closed; bummer. The breakfast dining was limited. Belgium waffles were their specialty. Lunch items were a couple of soups, a salad, and 2 entrees. The rooms were clean however we had to change rooms due to a constant running toilet. The desk had mentioned compensation but we have not received any this far and we have yet to receive our email receipt.

When I entered the room, the undeniable smell of urine perfumed the air. I looked for the source and, while getting in bed, I found it. It was the MATTRESS!!!!! I ask to place us in another room, which was accompanied with an apology. In the other room, it smelled less urine-like. YET, I lifted the blanket and noticed 2 DIRTY, I MEAN DIRTY, SOCKS that had been there since who-knows-when!!!!! This meant that the sheets were not cleaned, either!!!! We had to leave!!! This was an emergency trip and we will NEVER go here again!!!

The price of this hotel is relatively high, about 15 minutes drive from the city, but don't stay on holidays or weekends. The price of my stay on Saturday is double that of Monday (¥530 and ¥1100)

After a change of plans we ended up with an extra night in New Orleans before flying out, so we chose to stay near to the airport to make the following day easier. We caught the airport bus 202, which we had taken from the airport to downtown 3 days earlier, which dropped us on Veterans memorial Blvd. From there it was a 10 min walk to Comfort Inn. There are not many facilities nearby, but the hotel has snacks etc for sale, and a good breakfast included. The room was roomy and clean. The TV had Netflix and the bed was very comfortable. We enjoyed the pool and relaxing that evening. If you stayed at this hotel, it would be very easy to take the bus (202 or E1) into New Orleans for sightseeing. We took the free shuttle to the airport the next day. This is a great hotel and is well connected to the city and airport by shuttle, bus and Uber.

I stayed an additional night after my initial booking. The service remained just as excellent. Ohhh ask at the front desk for assistance with a taxi to the airport. Much cheaper than uber or lyft.

Great update since the Ace Hotel days. Staff are much nicer, rooms are brighter and the room service (which arrived in 15 minutes, even on a Friday night!) is some of the best I've had in NOLA. Hyatt is doing a great job managing this property. The only issue I had was with their text message service alerting when your room is ready - the text came about 1 minute after I dropped off my luggage early. When they sort this out the hotel will be flawless.

We recently had the pleasure of staying at Hôtel Peter and Paul in New Orleans and overall, it was a delightful experience. The interior of the hotel exudes a captivating charm, blending historic architecture with modern comfort seamlessly. The attention to detail in the design adds a unique touch to the ambiance. The service at Hôtel Peter and Paul was exceptional, with a staff that was attentive and friendly. They went above and beyond to ensure a comfortable and enjoyable stay. Whether it was providing local recommendations or promptly addressing any concerns, the staff's dedication to guest satisfaction was evident. While the overall experience was positive, I did encounter a minor hiccup with the housekeeping service. It wasn't as thorough as I would have expected, and some details were overlooked. However, this didn't overshadow the other positive aspects of the stay. In conclusion, Hôtel Peter and Paul offers a charming and unique retreat in the heart of New Orleans. The impressive interior and outstanding service make it a memorable choice for those seeking a distinctive and comfortable stay in this vibrant city.