Hotele z: spa w Macau, China

„Zatrzymaliśmy się na urodziny mojego męża i dostaliśmy darmowy tort. Hotel ma bezpośredni transfer z/do portu HKMB, co jest bardzo wygodne. James zapewnił nam wczesne zameldowanie i częściową aktualizację do widoku Wieży Eiffla. Obiekt jest utrzymany i czysty. Zdecydowanie wrócimy i zatrzymamy się tu ponownie”

„Location is great if you’re planning to visit popular tourist spots. Cleanliness was well maintained too — the toilet was spotless. However, the check-in experience was EXTREMELY DISAPPOINTING. ========== (TL;DR) Imagine you had to experience this after a 4 hours flight ========== The young female receptionist I encountered on arrival handled things very poorly. She kept insisting she couldn’t find my booking, smiling the entire time as if it were a joke. Instead of checking properly herself, she kept handing me random printed bookings, one after another, asking me if any of them were mine. It honestly felt like I was doing her job. If the names were even slightly similar to mine, I would understand. But she passed me almost every booking she had in her hands, including ones with clearly Japanese or ********* names that were nowhere close to mine. I even asked her, “So does that mean I’m supposed to sleep on the streets tonight?” Yet she still giggled, with zero sense of apology or urgency. It made me wonder if she had ever been trained in basic customer service or professional ethics. Eventually, she finally handed me the correct booking with my name. But even then, after I confirmed it was mine, she said, “I gave you this earlier and you said it wasn’t yours.” Like… excuse me? You’ve been passing me completely unrelated bookings the whole time?! I initially wanted to rate the service 1 star, but I added one more because the hotel cleaner left a good impression, the cleaner auntie was polite and attentive. ================================================================================ Facilities: The TV in my room was broken, so I’m guessing it was just for decoration. Ventilation also seemed poorly designed. Despite booking a non-smoking room, I was woken up early in the morning by cigarette smoke seeping in from outside my door. Not recommended for light sleepers either, as the soundproofing is weak. I could clearly hear people talking outside, though I’m not sure if they were in the corridor or inside another room.”

„Ten hotel jest dogodnie położony. Sklep, food court i kasyno znajdują się tuż pod hotelem. Prawie wszystkie markowe punkty sprzedaży detalicznej znajdują się w sklepie. Od sklepów po lokale gastronomiczne, po lokalne produkty upominkowe z Makau, są łatwo dostępne w sklepie. Ale szczerze mówiąc, ceny są wyższe niż w przypadku zakupów poza sklepem. Pokoje hotelowe są dwa razy większe niż w innych hotelach. Udogodnienia są bardzo podstawowe. Na przykład nie ma ekspresu do kawy. W pokoju są 2 zestawy telewizorów. Są bezpłatne usługi transferowe, takie jak na lotnisko, ale działają tylko po godzinie 11:00, co 15 minut.”

„Overall we had an excellent stay at The Londoner and would gladly come back. The shuttle transfer from the Hengqin border was a bit confusing at first. The signage was not very clear and seemed to point in the wrong direction, and the employee at the pickup point unfortunately spoke neither Mandarin nor English. After some searching we managed to find the correct shuttle and arrived at the hotel without further problems. Once at the property we were immediately assisted by one of the staff members. Check-in can take some time since many guests arrive at the same time. If you travel as a group and request rooms on the same floor, the process may take even longer. It almost felt like receptionists had to compete with each other to secure rooms before they were assigned elsewhere. The organization seemed a little unusual, but eventually everything worked out. We were offered rooms on the same floor, which happened to be a smoking floor. The staff explained that smoke smell should not be noticeable. This turned out to be accurate. The rooms themselves had no smoke smell at all, and only a very faint smell was noticeable in the hallway. For non-smokers it is therefore perfectly manageable to stay on such a floor. The rooms themselves were excellent. They were spotless, spacious and very well equipped. Amenities included a coffee machine with capsules and creamer, more than enough drinking water, a large comfortable bed and easy-to-use electronic controls. The blackout curtains work perfectly for anyone who prefers complete darkness while sleeping. The bathroom area was also very spacious and featured a large mirror, a very nice shower, a bathtub and a Japanese-style toilet. One of our rooms was designed for disabled guests and therefore did not include a bathtub, which was perfectly fine. What stood out positively was how well the accessibility features were integrated. The bathroom was beautifully designed and did not feel like a simple retrofit, which is a very thoughtful touch for guests who need these facilities. The Londoner complex itself is huge and beautifully designed. Staff are present everywhere and are generally friendly and helpful. The complex focuses heavily on shopping and entertainment. Western food and bar options are somewhat limited, but this likely reflects the fact that Macau today caters largely to mainland Chinese visitors. We still easily found options such as the Cheesecake Factory and the Gordon Ramsay Pub & Grill, which served our needs well. One major advantage of the location is connectivity. From The Londoner you can walk via enclosed skybridges to the Four Seasons, The Venetian and The Parisian, and other casino resorts can be reached either on foot or with a short and inexpensive taxi ride. If you want to explore the historic Macau Peninsula, reaching the metro system from the casino complex is not entirely straightforward. However taxis are plentiful and affordable, making the trip very easy. There also appear to be public buses available, although we did not try them ourselves. Overall the hotel complex works very well as a base for visiting the other side of Macau. One small logistical note for travelers heading to Hong Kong Airport: the reception staff could only point us to bus services going to the Hong Kong–Zhuhai–Macau Bridge terminal. Direct transfers from the hotel to Hong Kong Airport were not really available through the hotel, so we ended up arranging a private car ourselves. In practice the hotel can easily get you to the bridge terminal, but from there you will need to organize the onward journey yourself unless you book a private transfer in advance. Overall it was an incredible stay and a hotel we would happily choose again. Just keep in mind that Macau is not Las Vegas and caters much more to mainland Chinese visitors, so expectations should be adjusted accordingly.”

„Very satisfied! The breakfast has been changed to a buffet this time. Although the selection isn't huge, the quality is solid, featuring abalone and salmon. The service was very thoughtful and attentive—remember to book Jade Garden (Jin Yue Xuan) in advance. You can freely walk around and take photos at the banquet hall. We received a complimentary bottle of sparkling wine at check-in, and we just had to ask the staff to bring wine glasses up to the room.”

„If you’re looking for a truly elevated luxury experience in Macau, Grand Lisboa Palace Resort Macau absolutely delivers on every level. From the moment you step into the resort, everything feels grand yet thoughtfully organized. Despite the massive scale of the property, the flow is incredibly smooth—staff coordination, guest movement, and overall operations are handled with impressive precision. Nothing feels chaotic; instead, there’s a calm, refined efficiency throughout. One of the standout highlights is the buffet. The food selection is exceptional, offering a wide variety that spans East to West—fresh seafood, refined Western dishes, authentic Asian cuisine, and an indulgent dessert section. Every station is well-managed, constantly replenished, and presented beautifully. It’s clear that both quality and diversity are taken seriously here. Equally impressive is the room service and housekeeping. The rooms are maintained to a very high standard—spotlessly clean, well-organized, and refreshed with great attention to detail. The staff are discreet yet attentive, ensuring everything feels seamless without being intrusive. The resort itself is a destination on its own. The scale is enormous, yet aesthetically cohesive. The beautifully landscaped gardens, elegant pools, and European-inspired architecture create a unique atmosphere. There’s even a charming “castle-like” design element that adds a whimsical, almost fairytale touch to the surroundings—making it feel more like a luxury retreat than just a hotel. Overall, Grand Lisboa Palace is not just about luxury—it’s about execution. The combination of outstanding dining, meticulous service, and thoughtfully designed spaces makes it one of the most complete and satisfying resort experiences in Macau.”

„Had a wonderful stay at Holiday Inn Macau! The room was spacious, very clean, and well-maintained, perfect for relaxing after a long day. The jacuzzi was a big highlight relaxing, and exactly what you need to unwind. 🛁✨ What really stood out was the staff who can speak Tagalog, which made communication easy and made us feel very welcome as Filipinos. The location is also great, close to key spots and very convenient for getting around Macau. Highly recommended for comfort, convenience, and great service. Will definitely stay here again!”

„To nasza pierwsza wizyta w Makau i zajęło nam trochę czasu, zanim zdecydowaliśmy się na hotel. Ostatecznie mogę powiedzieć, że The Conrad to prawdopodobnie najlepszy wybór na pobyt w okolicy Cotai w Makau. Blisko wszystkich atrakcji i rozrywek. Luksusowe pokoje, wygodne łóżka i doskonałe śniadanie w restauracji Churchill's Table. Wybierz duży pokój z niesamowitym widokiem na Wieżę Eiffla. Zarówno nasze wrażenia, jak i obsługa hotelu były na najwyższym poziomie. Warto zatrzymać się tu na co najmniej 2 noce, aby skorzystać z udogodnień hotelu i zobaczyć całą okolicę – zrobisz dziesiątki zdjęć, wszystkie bardzo malownicze.”