Hotele z: spa w Bolivar, Colombia

„El hotel tiene unas excelentes instalaciones,el Personal muy amable y servicial. Nos gusto mucho la ubicación cerca al aeropuerto. Tienen una oficina donde ofrecen los tour y las diferentes actividades en Cartagena.”

„The hotel is really old, the first room was not good, the windows were really cloudy, the bathroom really small, but the second room was really good with garden and pool view, and on the lagomar building. The restaurant was ok only and I ordered pulp and mash potatoes, very expensive and burn. The pools were fine. Why they covered the laguito view with trees ?So in conclusion for that price, not impressed.”

„Nos alojamos en una Villa con piscina privada, todo fue maravilloso, el desayuno muy variado y si quieres te lo acercan a la Villa, el menú de comidas bastante variado y rico.”

„Una estancia de lujo con vistas increíbles El InterContinental Cartagena ofrece todas las comodidades. Las habitaciones son amplias, elegantes y muy limpias, con moqueta y una cama comodísima. El personal es muy amable y atento. El hotel está diseñado para eventos, con un salón de actos enorme y salas de reuniones modernas. Se nota que cuidan la seguridad en todos los detalles. Lo mejor: las vistas desde los pisos altos hacia las playas y su piscina impresionante. El restaurante es excelente y el servicio, impecable. Un detalle que me encantó fue el altavoz Bluetooth en la habitación para poner música desde el móvil, lo que hizo la estancia aún más acogedora.”

„This place is simply amazing. My girlfriend and I decided to stay here for the first two nights in Colombia and we couldn’t have been happier with our decision. We stayed in the Africa suite - the room was clean, beautifully decorated, and had so much charm. The bed was comfortable and all the amenities were as advertised. But that’s just the tip of the iceberg. The staff here is truly what deserves a stellar review. We arrived late and even before our arrival, the owner Marcus had responded to us promptly with info about checking in. When we got there - Franc (François) was waiting for us and gave us a quick and thoughtful tour of the BnB and was so kind and informative with any and every question we had. He made the trip for us. Such a wonderful human being. The next morning we had an amazing breakfast that was cooked to perfection and was greeted by their resident tortoise on the premises - such a cute lil guy, as well as Marcus who was just as welcoming and kind as he was on the phone. When we left, Roman was working and set us up with a cab to the bus station and was equally kind and helpful. I could go on - but just do yourself a favor and book this BnB. I’ll be going back the next time I come back to Cartagena - and any time after that.”

„The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.”

„The hotel in nice and the rooms are huge with sea view balcony! This hotel no have private beach so anyone can swim in hotel front beach. When you want to go to front beach and get seats and umbrella you have to pay COL PESO 30.000! In front beach there is a lot of food sellers drink sellers which every 5 min someone gonna come up to bother you that was the only - issue! Rest hotel is great and specially the pools was amazing! Breakfast is good enough! Good for family and group of friends!”