Hotele z: spa w Famagusta District, Cyprus

Me and my mum stayed in this hotel for 4 nights. Two of the main reasons I booked this hotel were because of its excellent location and they have front sea view room available on the dates I wanted. Let’s talk about the positive first. The seaview in our room was amazing and the location was perfect. Easy to go around, restaurants and bars and grocery are all walking distance. Bus 101 and 102 right next to the hotel can take us to all the tourist attractions nearby. The balcony door was so soundproof that despite located in the middle of the center, we barely hear anything once the door was closed. They did surprise us with a compliment bottle of champagne when we arrived as I mentioned that it was my mum’s birthday trip. It is definitely a family oriented hotel if you have kids with you. They did have some sort of program daily for the kids to join and having a calm white sand beach right in front of the hotel is definitely something you want to have when travelling with kids. Now comes to the negative. First of all, the service was definitely not I would expect from a 5 stars hotel. We arrived with a taxi, there was two bellboy approached our taxi which I thought they would helped with our luggage as we were all female including the taxi driver. However the older bellboy just stand there when me and the taxi driver were unloading the luggage from the taxi. He was literally right next to me and watched me struggle a bit with the luggage and did not even lift a finger. The older guy then told the younger one to take our luggage to the lobby after me and the driver unloaded it from the taxi. Honestly I found it quite unacceptable for a 5 stars hotel. The receptionist that greeted us was nice and she gave me all the information I needed and brought us a welcome drink which it did immediately make me feel better. The room was definitely dated, no toothbrush or cotton bud and cotton pads were presented in the room. Only shower gel and shampoo was provided ( no actual conditioner). It was fine for us as we always carry and use our own but I would expect those amenity to be already present in the room of a 5 stars hotel. Bed was extremely soft but we did not end up with back pain waking up so I think it was fine. All in all , the room was definitely not posh or what one might expect from a 5 stars hotel. Then when we tried to reserve for the sunbed, there was not much available so we ended up on the grass but not next to the pool but I guess that’s just our luck and the hotel was pretty packed so can’t do much about it. Breakfast in the hotel was ok. Quality was fair. Same food everyday. Freddo coffee is not included apparently. Service at the breakfast was 50/50. There were staffs that were smiling and greeting us and even remembering us ( all were from south Asian) and there were staffs with a poker face and just come collect our plate without even asking us if we still was eating. One Manager just stand there observing with a kind of upset face and zero interaction with customers. Another was annoyed by the staffs as some seem to not knowing which area they should be working in. As someone that works in hospitality I could sense that it was not a happy environment to work in. It seems like they were hiring inexperienced staffs and provide them only basic training at the peak season just so they can deal with the high amount of customers. The tension was high and even the customer can feel it looking at their interactions. By 10:30am they would try to collect everything on the table even you might still be working on the breakfast as they have to prepare for the lunch hour for the all inclusive plan customers. I would not say it was a bad stay. I still did enjoy my time there in this hotel. However I think the hotel did not quite meet the standard of a 5 stars hotel. Next time when I go back, I would tried their other sister hotel—sunrise pearl/ sunrise jade as they do look more posh and new.

The location is unbeatable...Nissi beach is stunningly beautiful. The room is clean, modern and comfy. Breakfast is great!

The best beach and sea in the cyprus..like a aquarium, pure clean water like a pool..l do visit this hotel for 10 years left always happy, distances small not like other places like a football stadium walking and walking within the hotel..room, lobby beach. recommend highlt and love this place

Location was great, close to several beaches. There’s a shuttle that can give you a ride to the nearest one but unfortunately was out of service during my stay - I do recommend Konnos and Fig Tree beaches that are slightly farther. The spa services (e.g. massage, exfoliation & hydration, etc.) were very underwhelming and not worth the price. The bathroom had the previous guest’s hair strands on the shower’s wall and mold in the tile’s crevices - a person was sent to “clean up” after a call to the reception. On the other hand, breakfast was great and inclusive. Pool was nice and the bar was right next to it with drinks and quick snacks (e.g. salads, club sandwiches, wraps, etc). Parking was also accessible and easy.  Overall, the stay was good but the cleanliness and spa services should really be focused on by the facility.

I had a very pleasant stay at this hotel in Ayia Napa. The room was clean, spacious, and well maintained, making it a comfortable place to relax after a day out. The location was ideal – close enough to the main square and the Strip to walk there easily, but far enough away that it was quiet at night and I was able to get a good night’s sleep. The only downside was the air conditioning. The hotel had set a minimum temperature that couldn’t be lowered, so the room never got as cool as I would have liked, especially during the warmer nights. Overall, it was a great stay, and I would happily recommend it for anyone looking for a clean, comfortable hotel in a convenient yet peaceful location.

We had a great stay. The newly refurbished pool area looked great,will be trying it on our next stay. The traditional Cypriot coffee shop is our favourite,the staff are great. Breakfast was great,a good choice. All areas are very clean and all the garden areas are well looked after. Will be going back in June.

This is our third year that we book vacations with this hotel.In general we are satisfied with the accomodation and and the facilities that the hotel provides.Stuff is professional and kind.Breakfast has a variety of stuff for all tastes, although pastries are not the best quality.Food of the main restaurant (antaeus) is very good and tasty.One of the disadvantages of the hotel are the rooms, some rooms are not renovated so this is a thing that it can be improved.Finally the best thing in this hotel is the pool of course, it is quite big and there are enough sunbeds around the pool.

Normal 4 star, 5-7 minutes to the beach, the rooms are not big, breakfast and dinner are not bad. Special thanks to the staff, Svetlana, Yulia and Miroslava, they always helped with questions. And special thanks to the cleaner Katerina, she never came into the room when the ”do not disturb” mode was turned on, unlike others! My wish to the hotel, do something with those who meet guests at breakfast and dinner, I think they need to work in another position, since they always had gloomy faces:)

It was somewhat disappointing, because from a four-star hotel I would expect a little more. They have everything needed, but their idea of a double bed is to push two beds together. If there is already a kettle in the room, it would be nice to have some tea or instant coffee provided. The breakfast is decent, and the dinner is nothing extraordinary. It was edible, but I wouldn't say it was truly good.

The overall stay was very nice. We've been there twice, hope to come again in the coming months and years. We've seen some known faces from the last year, very smiley and approachable receptionist, I think it was Fotini. Restaurant is very nice too, staff attentive, great job done with renovation of it. Gym is good too, so is the swimming pool.