Hotele z: spa w Hyogo Prefecture, Japan

A very satisfying trip to Awaji Island was made even better by our hotel. Everything was arranged in the best way. We changed buses from Kyoto and confirmed the pick-up station through the Ctrip platform. When we arrived, it was still early, so we took the free shuttle bus to go shopping (with luggage back to the hotel). We used the coupons to buy lunch and ice cream at Hello Kitty. When checking in, the male waiters all kneel down to serve, and confirm the information of dinner and going out the next day. The room we stayed in is a single-family round house like a yurt with a viewing balcony and a wooden bath. The details of the room are all local characteristics (dressing box, free mini bar/dessert, washbasin are all petrified wood). The central roof is transparent and empty, and you can also observe the stars. We enjoyed the food here for 5 days, especially the dinner was not repeated and changed in various styles. What surprised me was that the waitress could perform saxophone and flute at dinner, and there was a restaurant like a stage on the island where you could also enjoy the waiter's musical performance. The 20,000 consumption vouchers given for 5 days are enough for you to go out for free at noon. We also bought Hello Kitty exclusive gifts for the children at the Big Apple with the vouchers. This trip to Awaji Island is more memorable than the trip to Kyoto, and the people are simple and honest. Everyone is working hard to promote tourism in Awaji Island, which is worthy of praise. I will bring my children here next time.

对不是日本人完全不友善的酒店 Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all. I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy. There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup. Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special. Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.

We stayed at the hotel in October 2024. We took two rooms for two. Pros: 1. Magnificent rooms in the style of a classic ryokan: everything is very beautiful, authentic, lots of small details, notes and tips for guests, interesting trinkets in the room. We had beds, not futons, but this is not a minus - the beds are very comfortable. The view from the room (3rd floor) is of the mountains. The cleanliness is perfect, the room has everything that should be in a classic ryokan room: from tatami to a low table for relaxing. 2. Incomparable kaiseki dinner. Excellent sukiyaki breakfast (you cook it yourself). 3. The most beautiful interiors of the hotel, it is interesting to walk around it, exploring it from the inside. The hotel is beautiful from the outside too. 4. You can smoke in the rooms (we did not do this, and the rooms are not smoked at all). There is a smoking room at the entrance to the hotel. 5. Wonderful staff. All requests and complaints are satisfied within minutes. They speak English poorly, but it's not a problem, we communicated through a translator. The guys are cool, cheerful. Quick check-in, a bunch of reminders about where and when to come / what and how to do correctly. 6. There is a private onsen (we did not use it). 7. They give a free pass to 7 public onsen. They give discounts on souvenirs. 8. They give excellent yukatas for onsen, for women - they will give beautiful ones, the choice is huge. Nuances: 1. The only downside of the hotel is the distance from the center of Kinosaki (15-20 minutes walk through not very beautiful places). But! There is a free transfer from the hotel to the city center, plus there is a transfer station-hotel-station. And the walk from the hotel to the center of Kinosaki did not bother us much. 2. This is not a business hotel, so there is no washing machine, iron or shower in the room. The shower (and in fact - onsen) is shared on the minus first floor - separate for men and women.

We checked in late at 11:50pm close to midnight after calling the reception of our late arrival into Osaka Airport. Professional, warm and patiently checked us into our room Impressed with entire facilities, food and service. Yes I would recommend this Onsen if you are driving , there’s sufficient complimentary parking .

We had an absolutely wonderful time at Arima Onsen Goshoboh. The room was very spacious with all the amenities you could need, and it was such a great touch having two massage chairs in the room! Dinner and traditional kaiseki breakfast were quite unique - some of the dishes were a bit too specific for our taste and we didn't try everything, but it was still an interesting culinary experience overall. What really stood out was the honeymoon surprise at dinner - a beautifully presented dessert with a flame that revealed a flower, with cute little figurines inside. They even let us keep them as a souvenir! Such a thoughtful and memorable touch. At the end of our stay, the hotel kindly drove us to the bus stop, which was a really nice gesture. Overall a fantastic experience - we'd love to come back again!

Plesant experience: Special thanks to Suzuki san for helping us with wearing the rental Yukata and it brightened the entire stay with us wearing cute kimono with ready ribbon-like Obi around the onsen town. We enjoyed strawberry bought from Wadaya and tasting delicious croissant at PARADI watching Sakura bloom although it was on our last day of our stay. Thanks to our 1st day dinner server (he is so professional and kind). Unpleasant experience: Thanks to the Manager for checking and appreciate the Respectful chef for coming to explain what least expect to find a small sharp turtle bone in my chawanmushi. Luckily I didn't swallow it. Lesson learnt: while enjoying silk egg tofu, never should just glide down your throat. Still need to be cautious! Although all 3 days kaiseki was really delish, left me a little phobia of sharp object in food no matter how reliable the venue is. Still, I believe I am lucky star haha! Lastly, thanks to the front desk reception guy (sorry can't recall your name) for your kind dinner arrangement with crab on 2nd night and welcoming us on 1st day. My stay at Kinosakionsen was overall a wonderful experience. I would still recommend to my friends your hotel as I believe the Management is serious about us sharing kind feedback so that unpleasant happenings could be avoided. Looking forward to better service from your hotel staff. Cheers!

This is an older Japanese five-star hotel. While the decor and facilities are a bit dated, they're well-maintained and quite clean. Although the hotel is built into the side of a mountain, the underground transportation is excellent; you can reach Sannomiya in just a few minutes, and there's a direct shuttle to Sanda just a five-minute walk away. I booked this hotel specifically for the direct bus to Kansai Airport at 2 PM, which is super convenient and a lifesaver if you have a lot of luggage. I don't recommend visiting the Ijinkan Street, which is about a 10-minute walk from the hotel.

Facilities: The room size is decent and the amenities are well-equipped. The best part is that the hotel features a natural hot spring public bath—soaking in it after a tiring day of walking is amazing. They also offer free late-night ramen. Cleanliness: The room was very clean. Location: The hotel has a fantastic location, just a few minutes' walk from Motomachi Station. Chinatown and several shopping streets are right downstairs, and Sannomiya is also close by. There are plenty of dining and shopping options around, making it very convenient. Service: Very warm and attentive.

I highly recommend the Gekkoukan (Moonlight Pavilion) after a two-day stay. It's divided into the main building, Kōmōkan, and an annex. There are three hot springs in total, but the water quality is pretty much the same across all of them. I'd suggest sticking to the main building's baths as they are more spacious and convenient. The only downside was that transfers need to be booked in advance, and there isn't a scheduled shuttle bus. Plus, it's quite a hike uphill to get there, which was a real struggle in the summer heat while lugging suitcases.

General impression: This is a super decent house with an excellent view of the kinosaki village. You could feel the management put lots of efforts to maintain the best comfort of every guest and the whole team operated under warm & effective process. While we are having breakfast or dinner in the dining area, their staff make a very efficient turn to change our yukata, towels, bottles of water, making up mattress on our room.That impressed us so much! Onsen quality: The onsen inside the house is well managed and run until mid night. We can go outside with the free pass of public onsens, but we also enjoy ourselves in the in-house onsen because of more accessories provided there. You can feel the onsen owner care about guests more than the public onsens outside. Dining experience: We enjoyed the half board experience for 2 nights, especially the 2nd night with the tajima beef sukiyaki. The flavors & taste feed us well. Though breakfast is a bit simple, but we could make up some room in our stomach to enjoy snacks or ice-cream in the village. My friend & I would definitely give 5 star rating to Yamamotoya, and will recommend our friends to visit you again.