Hotele z: spa w Kyoto Prefecture, Japan

This was our favourite hotel in Japan. The location is very central to Kyoto, but did not feel too crowded and overwhelming. It was very easy to get around Kyoto from this hotel, with a lot of train stations close by. The room was clean and bigger than most hotels I’ve stayed in during my trip to Japan. The finishes of the room are just gorgeous. It really feels like luxury. The smart TVs were a nice touch too. The amenities of the spa were really good, and I loved the extra feeling of security knowing women receive a women only key card and men receive a separate one. Nice touch having washers, dryers and vending machines too. The staff are kind and polite and are more than happy to assist you. Although I did find the self check-in a bit confusing - some translations were a bit off. Regardless, I really recommend this hotel.

I stayed at your hotel from January and am submitting this formal complaint regarding the unacceptable behavior of front desk staff member Mr. Wu. Immediately after check-in, our room key did not work. Mr. Wu dismissed our concern without checking and repeatedly insisted the problem was ours, not the card. Only after visible irritation and reluctance did he come upstairs, where it was confirmed the key was faulty. No apology was offered. Despite being informed that parking fees would be settled at checkout, approximately one hour after check-in (around 4:00 PM), Mr. Wu called our room while we were resting and demanded we come down because the parking fee had not been paid. This felt accusatory and deeply inappropriate. Additionally, when asking a simple question about which parking card to use, Mr. Wu responded with audible sighs and a condescending attitude. This conduct is entirely incompatible with professional hospitality standards. I expect this matter to be taken seriously and appropriate disciplinary action to be taken.

Excellent place to stay. Free public bath spa in the hotel. Plus: PJs and extra toiletries like makeup remover, cotton pads provided. Lunch: Good lunch buffet with homemade tofu. Value for money. Laundry: Coin machine at 400 yen a cycle. Good value. Venue: Walking distance to huge local supermarket, pharmacy and a nearby neighbourhood mall, BIV. Near the world heritage Nijio Castle. Bus stop just outside. Feels safe in coming back late as the hotel is just next to the main road.

I stayed at Urban Hotel Kyoto Shijo Premium for two nights and had a really enjoyable experience. The room was very clean and well maintained, and the space was more generous than expected, making the stay comfortable and relaxing. The pricing was very affordable for what was offered, especially considering the excellent facilities available. The public bath was a great way to unwind after a long day of sightseeing, and the gym and washing area were very convenient for travelers. Service from the staff was excellent throughout my stay—friendly, professional, and always willing to help. Overall, this was a fantastic stay and great value for money. I only wish my stay could have been longer, and I definitely hope to return again in the future.

Excellent location a short walk to the longest street of shops and restaurants. The room is clean and all the facilities you need are provided . There is a lovely hot bath which we used to relax and unwind . The 7 eleven is close by for any supplies. Staff very friendly and helpful. Highly recommend for a short stay

I quite like this resort. They are very near a train station and the bamboo forest. There’s free amenities like comb, cotton etc. Drinks machine provided at the lobby which is a great touch from the resort to the customers. Love their private onsen bath. They have 5 different private onsen bath rooms and most of the time it is available. We opted for breakfast and dinner and it was a great decision. It changes everyday. For dinner it’s like a semi buffet, you can order the tempura free flow. They provide ramen for supper. Overall I will recommend this hotel and will come back if there’s another chance.

Quite, clean and cosy room. Conveniently located within walking distance to the shopping street. Hotel is also well furnished with complete amenities and provided extra bed for my kid. Service was great too! Also within walking distance to the nearby subway. Overall an enjoyable stay!

We like the quiet streets along the hotel. The free shuttle service to Kyoto station was convenient but taking the train wasn’t difficult too. We could walk all the way from Gion to the hotel about 20 min walk. Have many nice restaurants around the area. Will definitely stay here again. Love their matcha gaufrette and coffee.

It is just opposite the Amanohashidate train station. Location is excellent for those not driving. There is no convenient store around the place. Recommended to book the dinner with the hotel as shops closed early there. Dinner is excellent and very filling. Room has a nice view of the lake.

一泊素泊まりだったのですが、次回は2泊くらいしたいです。サービスも皆さんフレンドリーでグッドです。 一つだけ、部屋のミネラルウォーターが1本だけで、追加してもらったんですが、その追加のお水がミネラルウォーターじゃ無かったのが残念でした。追加料金でミネラルウォーターにしてもらえばよかったかな？ それ以外は全部最高でした。 妻も喜んでくれました♪