Hotele z: spa w Johor, Malaysia

The stay was great. The staff delivered a complimentary slice of cake as the check in date coincided with my hubby’s birthday. Very nice and sweet of the reception staff. All guests received warm chocolate cookies too. Just nice to have them for supper or snack😊 Facilities were good too though we didn’t use it. Buffet Breakfast was good but we didn’t try all the food as there were just too much food to try.. room amenities were basic and good and room was spacious. Overall stay was good. Will consider coming back due to their great service. Location is also quite near to JB Sentral about 10-15 minutes walk.

Hotel was in a nice location, quiet and peaceful. Amenities were well maintained, but I hope the swimming pool could glass panel could be better maintained. It looks “mouldy” and dirty. Also, the shower door inside the common toilet in the suite I was staying in on the 21st floor would not fully open. The location of the towel rails needs to be changed to avoid any major accidents like the door shattering

The outlook of the hotel looks great but the inside the room not so favorable. There was blood stain on bedsheet, and aircon one moment warm, one moment super cold … not sure what to think of it 🥲 The bed, not so comfortable to sleep on and very low level, for elderly not really good for them Room size is small and a little squeeze for 2 persons. The bathroom lights are too dim Breakfast wise, not so fantastic. Would recommend eat out since near by have many eatery options

I would like to comment the check in counter in the future if the one of queuing lines were delayed by customers which need further assistance. The staffs can directs behind customers waiting to check in go to other counter so they waiting too long. Because the ”A” counter was smooth but ”B” was stucked by front customers which was need more assistance. I will gave five stars on Service if the service is mee in future stay.

The staff were warm and polite, and the resort has its own private beach, which made it more enjoyable with fewer crowds. From the room balcony, you can directly see the sea, creating a full vacation vibe. I had a really happy trip this time!

The room suite is spacious and clean. Private beach with water sports available. Facilities like swimming pool, water park, aviary, mini games arcade, mini zoo. Lots of activities at night. Children had a fun time blowing bubbles, playing arcade games, dancing etc.... There’s a wide variety of food choices available during buffet breakfast, and you can choose from three different restaurants to dine in for lunch and dinner(Seafood, steamboat, Korean, Indian). Convenience stores & gift shops available in the hotel. Helpful staffs. Highly recommended to all of you!

Beautiful resort set in a very chill and relaxing atmosphere. Staff provided good service and made us feel at home. Breakfast was decent and had a good variety.  The room was clean and cosy and the mini bar was great.  The only area for improvement is probably the room furniture which has some wear and tear and looks a little aged. The bathroom and toilet floors would impress better if given a chemical cleaning.

Our recent stay was unfortunately a disappointing experience, especially as it was meant to be a birthday celebration. The check-in process was poorly handled from the start. We arrived at 2:00 PM and were informed that our room was not ready, with a promise that we would be contacted once it became available. We then went for lunch at Kedidi Restaurant and returned to the lobby at around 3:30 PM, only to find a long queue at the check-in counter. To our surprise, guests who had arrived later than us were already being assigned rooms. We had to queue again, only to be told that our room was still not ready because it was being decorated for the birthday celebration we had requested. In the end, the delay of more than two hours resulted in a room setup consisting of just two balloons and a birthday message on the mirror, which was far below expectations and certainly not reflective of Westin standards. To make matters worse, when we asked about hotel facilities and available activities, the staff responded reluctantly and said they were only briefing guests upon request because the hotel was fully occupied. This was disappointing and did not feel in line with the level of hospitality one would expect. The room itself also showed signs of poor maintenance, with wallpaper peeling off in several areas. Dining experiences were equally underwhelming. At Prego, despite making a reservation one week in advance, we were initially seated at what was arguably the worst table in the restaurant—right above a generator, causing the table to vibrate throughout the meal. We only managed to change tables after waiting for another party to finish dinner. This was unacceptable, especially for a special occasion. The restaurant’s decor and overall condition also felt dated and basic, making the fine-dining pricing difficult to justify. Breakfast the next morning was another letdown. The air-conditioned breakfast area was far too small to accommodate the number of guests, seemingly fitting only 30–40% of the hotel’s occupancy. Temporary booths had been set up outside to manage the overflow, which made the overall breakfast experience feel chaotic and below standard. Overall, this was a very poor experience and certainly not the level of service, comfort, or quality expected from a Westin property.

Amazing place with not noise well behind airport international Senai Johor... 5/5 star from me for place❤️

Enjoyed the trip alot. Arrived at hardrock hotel with a puncture tyre. Staff manager helped to contact tyre repair man and they arrived within 30min to repair the tyre for RM60. My kids and I enjoyed the stay. Waterpark is good but the highlight will be the beach which is abt 400m. Beach is clean n sea is clear. Kids enjoyed being in seawater and catching hermit crabs. Carpark process is fast and easy to use.