Hotele z: spa w Texas, United States

Swimming pool water was frigid despite outdoor temp being 90. No dresser with drawers to put clothing...only about 4 hangers in closet for 2 of us. Tub lacking caulking and spots looking like mold. Breakfast could be improved...rather skimpy. Otherwise okay and comfortaqble.

Great location especially since we spent time at museums. Room was dirty. Cleaning supplies left in room when we first entered. Went to bathroom and clump of hair left on toilet seat. This property is nice but a bit over rated I believe.

Absolutely amazing! Everything was perfect, hygiene, location, facilities, service, etc. Proximity to the River Walk is unparalleled as it is less than a 10min walking distance.

Extremely friendly service. Clean rooms. I was nervous about staying near a busy area, but it was pretty quiet. Super convenient to walk to and from rangers games. Pool was nice, and had a park area nearby to take my dog to potty. Hotel provided my dog a bag with bowls, tag, treats, and poop bags. Would love to stay here again!

I had a wonderful stay at the Hilton Garden Inn Galleria Houston. The staff was friendly and helpful, the room was clean and comfortable, and the location near the Galleria was perfect. Great amenities and overall a smooth, enjoyable experience. Highly recommend!

The checking in and checking out process was smooth! We loved everything from the room to the waterpark. The housekeeping staff was on top of everything and made sure our room was spotless each day. Room service arrived early every time less than 20 minutes. The resort was spotless and valet is quick and easy.

Wonderful suite ! Great experience beside a 6.00AM wake up call that wasn’t requested… But they did a commercial gesture on my bill.

Everything is good except air conditioner.

亂收費！！！ 本來這是一個無功無過的酒店，房間乾淨舒適，關鍵是位置優越，離美術館、自然博物館都不太遠，其它沒什麼特別的特色。早餐一般，有水果，但沒有蔬菜沙拉。但是離開結賬時卻讓我大為困惑甚至更不好的感覺。第一天早餐後男服務員就讓簽單，我説我的客房是含早餐的，服務員説沒關係，衹要簽了就行，前台會知道。我就簽了，二人52刀。第二天，早餐我們同樣選擇的是自助，女服務員給我們每人端了一杯蘋果汁。臨走也拿來賬單，放下單就離開了，我看也沒看就簽了。不仔細看就簽單是沉重的教訓！！！結賬時我發現多了30刀，問什麼錢？前台説是5號的早餐小費。我説我吃自助，服務員衹是主動倒了兩杯蘋果汁，我沒有給小費。難道她就要主動在賬單上填20刀小費？這樣合理嗎？錢，我可以付，因為怪我沒看單而且簽字了，我得認賬。但是我就是要問他這樣合理嗎？前台把餐廳經理叫來，經理不説這是小費了，他説我選擇了套餐，他們還要收一筆什麼費。這簡直太滑稽了！而給我打出來的單明確寫的是gratuity。以後再也不會去任何一家奧姆尼酒店！太混亂！攜程客服跟他們溝通，他們也還是堅持他們的做法。

The hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if you’re tall, the shower head placement is not ideal—my husband is 5’10” and had to duck to use it. We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready.