We were thoroughly satisfied with our stay at this hotel. Upon arrival, the front desk manager kindly upgraded our room to a suite in celebration of my wife's upcoming birthday—a thoughtful gesture that set the tone for our visit. The suite, featuring a separate bedroom and living room, was impeccably clean and beautifully maintained.
Breakfast was delicious, offering a wide range of continental options. While I would have appreciated more local dishes, the variety and quality were excellent. Both the reception and dining staff were friendly, attentive, and eager to assist. The SPA area and swimming pool were spacious, clean, and designed to offer plenty of privacy, even when other guests were present.
Tip: About 100 meters to the left of the hotel, there’s a fantastic local BBQ restaurant with affordable, tasty food.
A heartfelt thanks to the hotel management and staff for the upgrade and making our stay truly memorable.
Hotel itself was amazing. Very clean & posh. Breakfast was wide of selections. Swimming pool & spa was fun way to relax.
When we ask, they happily made us late check out. Very grateful! Vey much enjoyed staying.
Only downside was location, although it's close to a park, we found it hard to find yandex. It was quite expensive & took 10-15 mins to arrive. Since we have been using yandex many different cities, this time was the most hassle.
We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
I have to say we will give the reception guy 6 stars up to five. We have to catch up the train in the early morning around 1am, so that we need to stay in the lounge for around 4hours.The reception guy, with my great respect and grateful, stay up the whole night with us, no rest and give water and turn on for us. In the end, support us for communicating with the driver and carry the luggages for us, with no tips(sorry we dont have change cash at that moments)
also breakfast nice and room is clean and tidy
We were very satisfied with our stay at this hotel. Although it’s rated 4 stars, it offers amenities and service comparable to some 5-star hotels. Our room was spacious, featuring a balcony, a spotless bathroom, and four complimentary bottles of water although we are a couple. The reception staff were friendly and helpful, arranging our private visit to the SPA and swimming pool, which we thoroughly enjoyed. Breakfast was delicious, with a wider and better selection than some nearby 5-star hotels.
The only downsides were the location of the rooms, which are separate from the main building, the absence of an elevator, and open-air corridors connecting the rooms to the dining and SPA areas. This can be uncomfortable during colder months like February, so dressing warmly is advisable.
This hotel is definitely THE BEST DEAL you can find in the area and it's just 10 minutes walk from the main attraction in Samarkand.
Doskonała opcja do zatrzymania w Samarkandzie. Do Registania można dojechać pieszo za 15-20. W sąsiednim domu na ulicy znajduje się kawiarnia, gdzie gotuje się plówka Samarkandyjska.
Pokoje są przestronne, z basenem, hammamem i sauną, ale sauna i hammam nie były zbyt gorące.
Świetny
Oceny: 45
9,3/10
Cena od
58 EUR
za noc
Sprawdź dostępność
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9,2/10
Great
GGuest UserStayed in this hotel for two nights. Overall, it is a nice hotel, probably it was constructed a couple years ago. Breakfast was OK. The room was clean. Swimming pool is available. Location is near the canal though it’s not in the city center. If you want to visit attractions in the city, you might need to use Taxi as there is no public transport system that connects that touristic center to the city.
GGuest UserThe most important thing about this hotel is the super staff! The guys at the reception and in the breakfast room were polite and responsive!
You can book the spa area for 1 hour (free for hotel guests, 1 hour per day).
Breakfasts are good, with tasty porridges every morning. The staff promptly replenishes anything that runs out. Everything is cozy, homely, and never crowded.
Even though buses brought tourists every morning, we never saw them at breakfast.
I really liked the jams in the small bowls, the pancakes, and the syrniki (cheese pancakes)!)
GGuest UserThe room facilities were quite good; it had everything one would need. I'm a bit of a clean freak, so I was glad to find the bathroom very clean. Both breakfast and room service were delicious. Although the ingredients were simple, the taste was genuinely good, and the breakfast ingredients were all fresh. This led us to choose to have dinner at the hotel too, but to my surprise, the dinner was a disaster. The last three pictures are of the hotel dinner; I had asparagus and steak that made me question life choices. The chef's skill is actually decent, but they really messed up with these non-local ingredients. I'd still choose to stay at this hotel next time, but I definitely won't be eating at the restaurant again.
MMladenowskiWe were very satisfied with our stay at this hotel. Although it’s rated 4 stars, it offers amenities and service comparable to some 5-star hotels. Our room was spacious, featuring a balcony, a spotless bathroom, and four complimentary bottles of water although we are a couple. The reception staff were friendly and helpful, arranging our private visit to the SPA and swimming pool, which we thoroughly enjoyed. Breakfast was delicious, with a wider and better selection than some nearby 5-star hotels.
The only downsides were the location of the rooms, which are separate from the main building, the absence of an elevator, and open-air corridors connecting the rooms to the dining and SPA areas. This can be uncomfortable during colder months like February, so dressing warmly is advisable.
This hotel is definitely THE BEST DEAL you can find in the area and it's just 10 minutes walk from the main attraction in Samarkand.
GGuest UserAn excellent stay in a beautiful hotel with best ever service. I enjoyed really much. The room was equipped with high end technologies. The breakfast is fresh, great selection and gluten free options available upon request. The view is excellent. For information: the hotel is located in highly secured and very well developed closed area. It’s very clean modern and security controlled but not in the center of a city. You have to keep it in mind when you plan your trip. It requires 15 more minutes by taxi to get to the center, but in return you live in a very high standard & modern area with gated entrance.
GGuest UserResiding in the hotel 2 nights, enjoyed the service on the recipes and breakfast, all very kind) the hotel itself is very cozy and beautiful! The interior courtyard is very nice, from the room with the view on the garden you can see the Bibi-Khanum Mosque) Location is good, Near Registant Square) a little did not meet expectations of a range of food on breakfast, it was quite humble (compared to hotel 3* in Tashkent, there were eyes running), but hungry , of course not staying)
ZZhizihuawuyueWe set a triple room, the room is very clean, the decoration is very special, the service is very warm, the breakfast is very rich, you can store your luggage, when you leave the store, you also help us arrange a free delivery to the train station, and send a special gift to the store, and also intimately take a photo with us! In short, the accommodation experience is great! The only fly in the ointment is that there are no slippers and shower caps!
ユユキエミタI couldn't meet the owner unless I called at the entrance, but he will rushed to me immediately. Very nice person. The courtyard is nice. The bathroom is large. It takes time to get hot water, but I took a warm shower. The atmosphere was very good so I want to stay again. And the location is great. It is very convenient because you can go within walking distance such as Registan Square.
GGuest UserWe really liked the hotel. It’s new, clean, with nice rooms and a good breakfast. Conveniently close to the airport; it’s better to take a taxi to the main attractions, but everything is within about 10 minutes. The staff are friendly and genuinely try to help the guests.
GGuest UserThe hotel is relatively close to the station, about a 20-minute walk, and they offer a shuttle service. It's a rather upscale hotel. It's also not far from nearby attractions, which are quite enjoyable and won't get boring even after multiple visits.