Villas w: Wakayama Prefecture, Japan

房間很大，一樓是客餐廳和洗浴房，有天然温泉，二樓三個卧室可以六人，門前停車方便，還帶有户外平台，設施齊全，想到的全都有了，很滿意。

位置很好，很好找，附近都是熱門的景點，海景房，對著大海景色一流，就是洗手間只有一間，一家四口還可以接受，沒有洗衣機，這點不太好，我們住了3天，如果有洗衣機會更好

今次帶住三歲小朋友嚟住水晶白濱別墅酒店（Crystal Villa Shirahama），真係住得好舒服！整個別墅空間超大，私隱度高，有私人泳池同天然溫泉露天浴池，鬆晒！小朋友喺度玩到好開心，酒店設施同清潔度都非常優秀，感覺好有質素。 雖然要揸車先去到附近食嘢同景點（例如白良濱海灘或冒險世界），但係整體住宿體驗實在太正，絕對值得！強烈推介畀有小朋友嘅家庭，或者想住得豪華又relax嘅朋友～下次仲會再嚟！

Clean, looks antique yet the facilities are very modern. Warm enough for about 0 degree weather. Nice and comfort stay for all ages from child to elderly. Cooking utensils are well equipped that would be very sufficient for self cooking breakfast and dinner. Highly recommended.

アドベンチャーワールドやとれとれ市場に 近くとても便利な場所でした！ 玄関開けてすぐ髪の毛が落ちていて 白い床のため目立ちやすいので仕方ないかと 思いましたが1階に降りると 脱衣所から排水の匂いがあがってきてて かなり悪臭がしてました。 寝室の部屋を開けると寝室まで匂いが くるので少し不快だったので 清潔度は評価を下げさせてもらいましたが その他は満足でした。 ありがとうございました。

I was about to give bad reviews due to some poor check-in experience, but everything after check in is so good that compensates this journey. First, the check-in process that brings me with bad experience: it is self-served and there is no any staff. By rights you should receive an instruction email with check-in PIN in advance, which I heard from other guests. However, I didn’t receive anything but Trip’s confirmation letter and I was unable to check in. And my sim card in Japan is just an internet card unable to make phone calls, which means I have no way to contact the hotel directly. My partner and I were desperately locked out of the hotel in the evening, after 7h hiking, with no other available hotel in the mountain. After waiting for over 1 hour, other guests helped us to enter the admin room where there is an ipad to call the hotel (why not make it available to guests without checking in?), and with the help of Trip’s agency, we finally checked in successfully. Then here is the staying experience: so good that makes me almost forgive the poor check-in experience. Each room is a spacious individual house and ours has a garden for BBQ. The food is also self-served, with the cooking stuffs and ingredients in the fridge. It was unexpected that you need to cook yourself (I don’t think it was listed on room info when I booked it), but it’s not bad that Wagyu, chicken, and vegetables are served. The rooms are big and cozy, and you can do the laundry after hiking. Everything is good about the hotel itself, just be aware of the self-checkin process and make sure you get the instructions before that.