Villas w: Sabah, Malaysia

This resort is truly beautiful — scenic, clean and affordable. The surroundings are stunning and the rooms are well-maintained. However, there were several service issues that affected our overall experience. 1. Boat pick up was said to be 1.30pm. We were made to wait on the boat for almost 30 minutes because the resort manager had gone to town to buy supplies. The transfer only proceeded after I complained to the service manager. Shouldn’t the boat came earlier if u need to buy supplies?? 2. Upon arrival at the resort, we had to wait again for check-in, even though ours was the only boat arriving and there were only four rooms to be checked in. 3. Dinner was scheduled from 7-8 PM. When we arrived at the café at around 7:30 PM, only rice and chicken were left. The vegetables and prawns had already run out. When I requested a fried egg as a replacement, I was offered clams instead. It should’t be an excuse if other customers took too much food or we came late. 7.30pm is not late. You shd manage the food serving, it was not ur 1st week of business. 4. Breakfast was scheduled from 7-8AM. We arrived at 7:20 AM, but breakfast was not ready yet. Once the food was served, guests had to queue (this is fine) but by the time it was our turn, the eggs and chicken were already finished. I had to personally knock the kitchen to inform before the food was replenished. 5. Trip.com stated that check-out time was 11:00 AM, but the front desk informed us that check-out was at 10:00 AM. Only after I pointed out the booking details was I allowed to check out at 11:00 AM. Belief they wants more ample time to tidy up the rooms at the cost of the customers. Other area that improve:- 1. When I contacted the receptionist via WhatsApp regarding a booking modification, the responses were not particularly friendly or accommodating. A more customer-oriented approach would greatly improve the guest experience. 2. The receptionist’s appearance and presentation did not seem professional. Throughout my stay, she was dressed very casually, resembling sleepwear, and I initially assumed she was part of the housekeeping team rather than the front desk staff. Overall, the resort has great potential due to its beautiful setting, cleanliness, and affordability. With improvements in service standards, communication, and guest management, it could provide a much better experience for visitors.

Overall, we were very happy and contented staying here. In fact, 1 night is not enough. The resort itself was mesmerizing with European style design. Also, don't worry about the cleanliness as the beds and bathrooms were spotless, not forgetting the kitchen! we got a whole kitchen area with full facilities! We had fun during our stay. Will definitely come again next time to enjoy the privacy and the beach as well as the sunset. It instantly becomes our favorite place to stay and of course for family gathering. Beautiful sunset I would say. They also provided various activities with different rates if you requested during your stay.

I have mixed feelings about this hotel. The location is beautiful, set in a jungle with lush greenery and flowers all around and it feels peaceful the moment you arrive. The staff were generally nice, especially the Chinese-speaking lady. The rooms are quite spacious, with two large double beds that were very comfortable, and relatively clean given the remote location. They also offer shuttle buses to and from town, though these are limited and require advance booking. On the downside, the remoteness creates some challenges. The shuttle requires early wake-ups and long waits as the day tours start later, and there isn’t much to do in town once you arrive. Prices at the resort are very high compared to town, and they charge extra when paying with Alipay or WeChat in Chinese yuan as instead of local currency they charge in Chinese yuan with elevated rates, which felt unfair. Also the room’s roof material made the rain extremely loud. During our stays,it rained all nights during, and even earplugs didn’t fully help with the sound. Breakfast was also limited and not great in quality. Overall, the hotel has a lovely setting and comfortable rooms, but advertising it as 5-star felt misleading. It’s more like a 3–3.5 star experience. Worth visiting if you want the location and nature, but be aware of the extra costs and limitations.

Unlike most guesthouses, which are typically large houses with several rooms, Pineapple Resort feels more like a hotel. It consists of a dozen small, standalone wooden cottages nestled among palm trees. The management is also quite hotel-like, and while breakfast isn't extensive, it offers a good variety. Although the resort is about five kilometers from Semporna town, considering the town's general disarray (especially near the jetty with seafood vendors and Bajau beggars), which can easily spoil a good mood, it's better to stay a bit further out in a quiet resort. Pineapple Resort offers free shuttle buses to and from Semporna jetty from morning to midday and in the evening, making transportation very convenient. What's more, it provides a warmer experience than a star-rated hotel, giving me a home-away-from-home feeling. For foodies, if you're a good cook (the resort doesn't yet have a professional chef), Pineapple Resort is happy to provide a cooking area for seafood bought from the town market, which is incredibly convenient for those of us who love beautiful views and good food.

Definitely a must and a wonderful place to stay for a small group of friends or families. It has an observation deck to see Mount Kinabalu during sunrise and breathtaking scenery to savor. It has a lovely dining lounge with complimentary coffee or tea, board games, and a mahjong set. Didn’t manage to try their in-house food services, but looking at the menu, they have various must-try local cuisines and are reasonably priced. It also has an outdoor sheltered seating lounge with sofas and a barbecue pit for those BBQ lovers. Staff (Zul) is very friendly and had a smooth check-in/check-out. Overall, definitely worth coming back again!

We had a wonderful stay here. The villa was clean, comfortable, and beautifully designed. The view of Mount Kinabalu was absolutely breathtaking, especially in the morning. The atmosphere was peaceful and perfect for a relaxing family getaway. Everything was well prepared, and the staff were friendly and helpful throughout our stay. We really enjoyed our time here and would definitely love to come back. Highly recommended!

The advantages are good environment, single-family villas, each with a swimming pool, right by the sea, few people, quiet, and friendly waiters. But there are still many unsanitary corners, old facilities, many mosquitoes, freshly made breakfast, but few choices and not tasty, remote location, no supermarkets and restaurants around, half an hour drive to town for dinner. The kitchen is large and the kitchenware is very complete. It is really good to stay here if you are traveling with several families

A charming place with cozy surroundings. You can walk around the area, and there are also benches and tables to spend time in nature. Rooms can be chilly after sunset, but there is a warm blanket on the bed. Very nice staff, they helped me buy a bus ticket and helped to find a taxi driver

Clean and comfortable, house very big and garden well managed. Suitable for gathering and equipment entertainment inside the house.

The place is beautiful and very comfortable. The house is spacious, with a large kitchen, and the rooms are very spacious and comfortable. It’s perfect for a family stay or a company trip. Will be coming back again 👍🏻⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️