Apartments w: Queensland, Australia

It was a bit painful from the get go checking in. You have to go to a different hotel a block over. There is nowhere to park to check in. I called the number to be put through to a call centre that isn’t on site. Call 1: yes you can park in the visitor parking just buzz and they’ll let you in. Call 2: while blocking the driveway I’m unable to find a buzzer that reaches reception. Operator sounds confused, I hang up and someone is coming out so I sneak in. Call 3: I’m parked in visitor parks, go up the lift and come out at another building. She again sounds confused. If I go out the door I won’t be able to get back in without a fob, so I’m asking which way I should go. There are no signs to tell me how to get to Ivy and Eve apartments. I eventually find a worker who takes me around to reception. Sorted. Or so I think. I check in with reception. The girl was really lovely and informative. So I think, until I reach the carpark of the next building I’m staying at. The sheet of paper she gave me says “your allocated car space is 131 and is located on 55. I drive in looking for level 55, car space 131. Neither of these exist. Call 4: Where is my carpark? Am I missing something. Keep in mind every time I call I’m asked to give all my details so they can verify my booking so by now I’m pretty tired of it all. She finds my booking and says oh yes you’re in park 55 on level B1. (See photo for why I was confused!) I drive around the carpark looking for a 55. It doesn’t exist. All carparks are labelled with a sign saying Art house and 4 numbers. Ok maybe it’s the last 2? Nope doesn’t exist. After driving around for a bit I realise there are numbers on the ground of the carpark that are completely different to the signs (I didn’t look at the ground because the signs said art house) So finally I work out that this is my park. Another confused guest stops to ask me where his park might be and I explain it’s the floor ones not the art house signs. So I wasn’t the only one. Ok so park the car, go upstairs to room 1106 which of course is on floor 10. Makes sense lol. As soon as I open the door I’m hit with a wet musty kind of smell. Like the place had been flooded and not allowed to dry out properly maybe? I opened all the windows and when that didn’t work I went and bought some air freshener to hide the smell a bit. We left all the doors open all night and next day and the smell improved. The lounge chairs are not comfy if you’re looking for a stay in watch Netflix type staycay, but the beds are really comfy. The place was pretty immaculately clean so that was nice. And washer dryer were great to have. If I had have known I’d need to go through all that checkin at another building I would not have booked. Maybe I missed the part that mentioned this? Ahh well we enjoyed our stay in general, it just didn’t get off to a good start.

Well-maintained room and facilities, and not too far a walk from city centre. However, there aren’t much around for foods and drinks as I stayed during a public holiday.

Had everything you need for a comfy stay, will be back! Would have love to stay longer

Having stayed at several other hotels since, I can confidently say this one is still the best. The room has everything you need for living and cooking. There's a shop nearby. We happily cooked steaks almost every day. The view from the window is beautiful, and it's only on the 13th floor. The elevators are silent and super-fast. Remember, this is an apart-hotel, so cleaning isn't daily. Our room was cleaned once during our 5-night stay, which was generally sufficient. If you accumulate trash, there's a special room with bins on each floor. The soundproofing is decent. The reception quickly resolves any issues, and you can store your luggage there. We arrived late, and I was worried about being met and checked in, so I messaged the hotel in advance, but it turned out there were plenty of other late arrivals like us at 11 PM. The rooms provide shampoo, conditioner, shower gel, and body lotion from the excellent Australian brand Kevin Murphy. On the 5th floor, there's an indoor and outdoor heated pool, a sauna, and a gym. The hotel's location is ideal. There's a tram stop right behind it, and the main shopping center is a 5-minute walk away. All in all, we were satisfied. We'd love to come back here.

Surfers Beach Holiday Apartments was a great place to stay for our family. The management was helpful. Rooms were of a good size. The location is quiet. It is a easy walk to catch the G:tram. This makes getting to Surfers Paradise or other locations easy. Riding the G is also much cheaper and easier than trying to find parking for the car. While we were there, there were few people using the pool. Our grandkids had a great time... and mostly had the pool to themselves. I didn't realize there wasn't an elevator.(My fault for not checking.) Being on the third floor normally wouldn't have been an issue. Because of health issues for one of our family members, it would have been easier if we had been on a lower floor. If I had contacted the management when booking they said they would have tried to give us a lower floor. It's a great place and I highly recommend it.

First time I've stayed here. I was aware of the mixed reviews & I've stayed at other hotels in Chermie but they were booked out on this occasion. It was raining heavily when I arrived so appreciated the undercover parking spaces immediately outside the reception. Check-in was seamless (thx Trip.com) & they didn't require a security deposit or CC scan so my customer trust box was ticked :-) The car park is secure & at ground level but spaces are limited; I was able to find a spot though at 4pm. There is public parking out on the street without restriction after 5pm. I had a Hotel Queen Room on the 2nd floor. Easy access via lift and the common areas were clean & well lit. The room and bathroom were clean with a pleasant aroma & no smell of mould (reported by others), air-con was on. I had a choice of two sliding doors to access the balcony so good for fresh air (but no insect screen). Overall, the room was comfortable whilst showing some signs of wear & tear. The shower had a choice of either hand-held or fixed head (rainforest type) & had plenty of pressure - great. I would recommend bringing your own toiletries, unless you're happy with generic multi-function liquid soap! The fridge was empty except for a small uht milk with no complimentary springwater or mini-bar that you might find in other hotels. There was TV, tea/coffee making supplies and a small microwave. If you like to sleep in complete darkness (like me), bring an eye-mask as the hallway lighting outside the room is bright & on all night, creating an aura around the front door that is hard not to notice. The area was relatively quiet with the hotel located on a side street. It's an easy & short walk to a major shopping centre and the bus station if you need to head into Briz City, which is a 20-30min ride away & only $0.50 fare - awesome. Breakfast (from 7am) was also included but I had to head-off early so wasn't able to grab a bite this time. In summary, I felt that the room rate was appropriate and score my overall experience as good.

Great stay! Perfect for kids and adults alike with the choice of both the pool and ocean. Just wish I had booked the sea view. I couldn’t fault the service especially when addressing an issue with our parking.

This was not our first stay and in the main it was good. We stayed twice on this trip with a stint on Magnetic Island in between. Service on our departure stay was while not bad was marred by the gentleman who was abrupt and less than enthusiastic about being helpful. We arrived in the morning knowing we couldn’t get in until later and were greeted by a friendly and helpful reception attendant. Who said we would let us know by text as soon as a room was available for us. We took that to mean if we could enter our room before the scheduled check in time we would get a message. We never got a message. In fact we had ran out of ways to entertain ourselves and keep cool with just under an hour to check in time. So we went to the reception to assign the room was ready and were grumpily informed our room wasn’t ready and that is why we had not had a text. We understood this could be the case but the summary dismissal was far from reasonable customer service. No apology given we had patiently waited for over four hours already. We waited in the lobby and watched as others were given rooms. Why we had to wait while others did not was given no explanation and made no senseh to us. When check in time came and went is when I had to contain myself. One thing for us to be shunned for being early but for them to tell our room was not available at the time the business had committed to was very frustrating. It showed they had no system and were unprepared to provide reasonable customer service. We waited patiently and thankfully not for much longer and maintained our positive countenance. Thank goodness the room was,while only on the first floor, the better of rooms we had stayed in and worth the wait had it been managed better. If it weren’t for the grumpy reception we would have rated this trip more highly. Hopefully this business can get its cleaning process and attitude to customers of male staff improved the location value and room would be highly recommended as is a little work to do.

Excellent location! This apartment is superb, conveniently located near Queen Street and the Botanic Gardens, and within walking distance to South Bank. The room was clean and spacious, equipped with a washer and dryer, and a very well-appointed kitchen. They even provided two cleaning tabs for both dishwasher and hand washing (you can ask the front desk for more). A minor letdown was the absence of salt and pepper, which usually comes standard in self-catering apartments. Other minor issues were slow internet and significant limescale buildup in the kettle. However, overall, it offers great value for money. Contrary to some other reviews, there *is* a cleaning service; they do a light clean every 5 days, replenishing fresh towels, plastic bags, laundry sheets, and dishwashing tabs.

We arrived at the hotel at 11 PM. We had booked two rooms. A female staff member at the front desk helped us extend our stay in the original room type. However, during check-in, we found one room was on the 16th floor and the other on the 5th, which was inconvenient for looking after an elderly family member traveling with us. Unfortunately, the hotel was fully booked, so a room change wasn't possible. The front desk staff advised us to check out of room 505 by 10 AM the next day, store our luggage at the front desk, and then move to room 1604 after 2 PM. After checking in, we realized that checking out of one room at 10 AM would disrupt our family's rest, so we went back to the lobby to negotiate keeping the original rooms without switching. A new shift had started, and a male manager in the lobby along with two front desk staff members repeatedly checked the system. The manager on duty sternly and rigidly informed us that we had only booked for one day and had to check out tomorrow, stating there was no information about an extended stay. It was quite embarrassing and frustrating, so we immediately tried to re-book an extension in the lobby. The hotel refused to process the extension and, in front of us, the front desk manager refused to answer calls from Ctrip customer service. At 12:48 AM, a Ctrip customer service representative used my phone to try and negotiate with the front desk manager, but to no avail. Our request was simple: to extend our stay in the original rooms without changing. Ctrip customer service was very helpful, informing us they would email the hotel's housekeeping department by 9:00 AM the next day, explaining our need to extend in the same rooms. At 10:00 AM the next morning, hotel housekeeping woke up our entire family, asking us to check out. We informed them of our request to extend in the original rooms, and after that, the hotel didn't contact us again. We are extremely grateful for Ctrip customer service's excellent assistance in the middle of the night. Despite the cold, rigid, and unyielding attitude of the hotel's front desk manager, Ctrip actively advocated for our rights, and for that, we are very thankful!