Opublikowano6 mar 2026|One Bedroom Deluxe Apartment
Guest UserThis was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi.
Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well.
As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern.
The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel.
For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia.
For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.
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Cena za noc od:6 375 RUB
Opublikowano22 mar 2026|Two Bedroom Deluxe
Putra Riski AdiWhat a great place to stay to be honest with you all. I used to stay here with my family for staycation, this place is really giving us a good vibe! It's totally clean and the location is very good!!! There are a lot of shopping malls nearby too
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Cena za noc od:4 131 RUB
Opublikowano25 gru 2025
Guest User
The floor is like never swept and mopped.
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Cena za noc od:6 683 RUB
Opublikowano11 lip 2026
Guest User
1. Friendly service
2. Apartment, rooms are big n spacious, with balcony, nice master bedroom with tv,
3. Good amenities but towels are old, overused
4. Complimentary water n snacks 👍🏻
5. Hot/cold water dispenser in the apartment 👍🏻
6. Lamp plug wire was exposed
7. Cupboards/shelves were cracked/broken
8. Stained- scissors, towel, stool, sink, bathroom tiles
9. Trail of ants found in the bathroom but service staff came promptly to clean it
10. Kitchen area has a musty smell - maybe due to poor ventilation
11. Bathroom door handle cover was loose
12. Water flow was slow
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Cena za noc od:4 069 RUB
Opublikowano13 maj 2025
Revaleri
The hotel is clean. But the bathroom door is a bit broken. Hard to open. The receptionist is friendly but did not stay 24 hours.
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Cena za noc od:1 307 RUB
Opublikowano29 lip 2026|Apartment
Pince Pasaribu1. The bathroom wasn't ready for use; some of the tiles were loose, making it look dirty, including the bathroom floor.
2. When we turned on the faucet, a strong odor came from the drain or water pipe.
3. The blanket was too small, only suitable for one person.
4. The balcony door was difficult to push open; a sliding door would have been recommended to make the small balcony usable, even though it housed the AC unit.
Otherwise, the room was good, and the location is highly recommended.
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Cena za noc od:1 862 RUB
Opublikowano11 maj 2026
olgakay92Located on Pakuwon Mall and only 1 min ahead to Shanghai Park (hype place in Surabaya right now) make this building worth every penny to booked.
Easy to collect key, and deposit needed it. Self service trash bin, and apartment quite cozy!
They have kitchen if you want to cook.
Linen smell “not good” but its not really matter since I only here for one night.
If you have things to do in East Surabaya/Pakuwon you can consider to stay here.
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Cena za noc od:1 085 RUB
Opublikowano11 cze 2026
hendrasptThe room is massive!
It has its living room with a sofa and also dining table. Everything works well and so clean. The staff also is very kind and informative.
If something need to be improve is the bathroom, one of two toilet only has a curtain and not full to the floor so the water splash everywhere when taking the shower.
Overall this is really nice hotel, will comeback again next time if I go to Surabaya.
Thank you
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Cena za noc od:1 443 RUB
Opublikowano20 sie 2023
Guest User
The check in procedure was not efficient and meant we had to wait for several hours for a member of the team to come and check us in. The office kept putting the phone down as they did not speak English but would also not WhatsApp to arrange check in. A lady on the front desk for the hotel assisted in translating. Once checked in all was fine. Gym good also. Deposit of 200k, returned at check out.
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Cena za noc od:1 356 RUB
Opublikowano12 lip 2026
Anonymous UserThis time the room is a bit dirty with lots of stains. It seems like it cannot be cleaned anymore. Hoping next stay will be much better
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Cena za noc od:2 145 RUB