Hotele z: bar w British Columbia, Canada

The service was outstanding and the location ideal if you are biking.    The hotel also has a room where you can store your bikes.  The room was very clean and the staff very helpful.  

Hotel is convenient located near eatery and airport. Sharon the front desk was extremely helpful to locate my reservation . Trip.com gotten my reservation thr agoda and Sharon spent fair bit of time to trace my agoda booking number. As trip.com booking number is not found in trip.com. Sharon worked extra hour to trace my booking to avoid me to make any payment as couldnt locate trip.com booking. Overall, my stay was plesant and shittle service is good and prompt.

My family of four with children has some business to do in Campbell River, so there are some inconveniences with the one-day reservation facility, but overall it's good.

I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.

Absolutely stunning view. Cabin was older but very charming, we made the most of the fireplace in the room and enjoyed a view of the lake from our balcony. Bathroom was clean with everything we needed. Coffee also provided in the room which was nice. I read the beds were uncomfortable on other reviews and I’d partially agree - not the best but again not the main reason or expectation for visiting emerald lake. I will say the pillows were extremely thin and uncomfortable.  Staff were very friendly and attentive. Shuttle service was easy. Restaurant was pricey but overall good. No wifi or signal in the room is something to be aware of, but heightened the experience in my opinion. Overall, great!

Hotel a bit outdated, soundproofing not very good. But apart from that, everything went well, location is in a safe and convenient place for public transpo. Cozy room. Only wish 2 things were available: slippers (bec the floor becomes very cold) and drinking water.

Stayed at the former Trump Tower in Vancouver. The location is super convenient for getting around, very close to downtown, and not a far walk to Stanley Park either! During my stay, the breakfast area was under renovation, so all meals were delivered via room service. The fully automated facilities in the room were fantastic. Overall, a really great experience!

I visited because my family lives in Vancouver. I was really worried because the reviews were so bad, but it was better than I expected. The hotel staff spoke Korean, which was nice, and they were considerate enough to make the place stair-free, which was convenient. But... the heater... it's really noisy. ㅠㅠㅠ And if it's off, it's cold... and if it's on, it's dry. Hahaha. Still, it was better than the reviews said. It wasn't cramped for two people, which was nice!

The hotel service was great, and the coffee was delicious. We stayed for 6 nights in total. I had a cup of coffee every day, but on the last day, it was just watery, I wonder why? We arrived early on check-in day, and the front desk staff, wanting us to have a comfortable stay, upgraded our room since we were staying for 5 nights. However, the toilet in the bathroom had a slight leak. We didn't switch rooms because it wasn't a major issue, and we were out all day anyway. The hotel's location is excellent; you can actually walk to most places, or take the bus or subway. There are many diverse food options nearby, including Asian and American cuisine. At night, the area downstairs is very lively with many nightclubs. The hotel room provided an umbrella, which is essential as Vancouver is a rainy city, and a safe. The bathroom and room size were both quite decent. But I wonder if booking through Trip.com means the rooms and beds would be smaller?

Place is located at the Main Street. Staffs are so friendly and fast in their service. Room is clean and the amenities are pretty complete (especially as family of four, the mini fridge, plates, spoons, knife, cups, microwave, are very helpful). The only unpleasant thing is we can hear our neighbors talking and they are pretty loud, but not during the night.