Hotele z: bar w Goa, India

Hello! Russian staff does not say, early settlement for extra fee is impossible. Staff slow, room fund is very old and dry. Unfortunately, the photos on the website correspond to hotel rooms. The hotel is completely vegetarian, the only thing that pleases is the closest location to the beach from all the hotels nearby. I'm not sure if I'll go to this hotel again and not advise friends any more.

Stay was great, rooms spacious and clean, nice facilities and food was excellent. However initially we were given smoking room . When we reported they had to send a staff to verify. Staff acknowledged but first offered to spray room freshener. When we insisted we absolutely need non smoking room they made the switch. Didn’t expect this from Hilton brand

Having arrived at st Regis Goa our expectations were high and we were truly looking forward to spending Chinese new year eve. On arrival everything seemed a bit chaotic in the lobby and then I soon found out that they were expecting a wedding and the next day was fully booked because of that. As we got through the day I noticed that the staff were all paying attention mostly to the wedding preparations and not the in house guests. From this hotel I expected a better service to be honest and even the so called special butler assigned to us was responding with delays of almost an hour which is not nice for such a so called high standard hotel. Nonetheless we enjoyed our stay but decided against having dinner at the property because even though I mentioned it is Chinese new year no special do up was done for us so even though I did not expect given that we were in India and they don’t celebrate obviously but since I did mention at check in this would have brought out Regis standards in a big way as they are known for worldwide but no special thing was organized for us. The shower drainage was blocked and I had to unplug the cover just to let the water drain out. This should be checked before guests arrive. Even the towels had this strange odour which only means it was not laundered properly. Otherwise the property is great but they should improve for the standard they portray and the rates they charge. Also another point to note is that while booking through trip.com I booked a better level room and after I paid it was immediately cancelled and refund was provided but strangely when I tried to re-book the price had gone up significantly and this is not a nice thing to do to guests. Now I’m not sure if this was the booking app failure or failure on part of the hotel but notable to mention nonetheless. So I opted for the normal lagoon room instead because I felt cheated and didn’t want to pay more for something that was clearly indicated. Pool was fantastic and room was decent but big mosquito problem on the property. We actually stayed next door the previous night at holiday inn and didn’t notice mosquitos as much as here so beware and get enough repellant. The carpet in the room also needs to be deep cleaned as it was literally black with dirt. Even spider web in the room. Shocking for a Regis hotel. Hats of to the garden cleaning ladies who do a fabulous job and the valet and entrance staff and the guy who gave us a nice welcome and welcome drink. Breakfast was fantastic so speaks volumes of the chefs and staff behind the scenes. Highlight of the hotel no doubt. Best one so far in India!

The hotel is in a great location. Very friendly welcome. We were shown to our room and things explained. The balcony was small but ample. The room should have contained robe and slippers but these were missing, although didn't affect our stay so not a real issue. The pool is small but was very quiet and provided a nice cool off. Towels are available at the counter. The hotel is located directly on the beach with beech shacks and restaurants on the beach very nearby. The hotel does not provide beach loungers BUT if you head to a beach shack and buy a drink or two, they will allow the use of a bed for free. Directly out of the hotel gate on the beach there was a lady with beds trying to charge 500 rupees for a bed for the day. This is not necessary when you can get a drink for less with a free bed. We nearly learned the hard way. The bed was far too hard for me, resulting in reduced sleep, but some people may prefer a firmer bed. My partner slept better than me so this was a personal experience. The bedding was nice quality though. The whole place was clean and tidy. Rooms made up every day in the afternoon so not disturbed early morning which is nice. The rooms are not soundproof so a lot of noise can be heard from outside when people start moving around in the morning. Staff were friendly - everyone had a smile, and nothing too much trouble. We only experienced breakfast once, and I would say it is ok as long as you don't expect a full English fry up (which in my opinion you shouldn't as you're in India). The food was hot, tasty, and fresh. There was plenty to choose from for a breakfast selection. If I was to fault the breakfast, to provide a suggestion, providing tea and coffee black so that customers can add their own milk would make it more accessible to all. I can't drink too much dairy so had to give this a miss. Then the only real downside to this hotel we found is when checking out, you are made to wait until the room has been checked, in case you steal anything. I completely understand this, but this should be made clear when checking in. We had booked a taxi to arrive at check out time, which could have resulted in additional costs for waiting time. Just to be mindful if staying here and arranging onward travel. Or maybe the hotel could make this policy clearer upon checking in. All in all a very nice stay in Candolim and this hotel was a good choice.

I am writing to formally express my disappointment regarding our recent stay at Orchard Passaros. Upon arrival at approximately 12:30, we were informed that our booking could not be located. After waiting around 20 minutes, the reservation was eventually found. Unfortunately, the gentleman at reception during this time was unfriendly and appeared quite miserable, which did not create a welcoming first impression. We were offered a complimentary drink while the issue was being resolved, which was appreciated. The gentleman who served us was polite, professional, and very pleasant. We were then shown to our room, which initially appeared to be very nice. However, later that evening we experienced significant issues. The room was unbearably hot, as the air conditioning did not seem to cool the space effectively. Additionally, there was a sensor system whereby any movement in the bed activated the bathroom light and extractor fan. This repeatedly disturbed our sleep. We reported these problems to reception. A maintenance staff member attended and resolved the sensor issue in the bathroom. He also stated that he had lowered the room temperature; however, the room remained extremely hot and uncomfortable. Despite further attempts to fix the issue, there was no improvement. After approximately an hour of ongoing disruption, at 2:00am we felt we had no option but to leave the hotel. The manager’s response at this time was extremely disappointing. He was rude, dismissive, and repeatedly laughed during the conversation, which we found highly unprofessional. Furthermore, the pool area was not as advertised. There were only two sunbeds available, and on one occasion a guest reserved one all day by leaving belongings on it, even when not present. Overall, the facilities and restaurant did not meet the standards described on your website. We are extremely disappointed that our experience did not reflect the expectations set by your online description. I would appreciate your response to these concerns. Yours faithfully,

This is a beautiful resort with nice rooms. Ours was clean and spacious. The staff was generally very good and assisted with things like booking taxis. The beach is not private - only the access path to the beach is private. That did not pose a problem for us. When we arrived we were told we needed to pay 11000 rupees each for a mandatory New Year’s Eve party. They insisted we had been notified when we had not, and claimed they could not check us in until we paid. It felt extortive to insist on this payment with no prior notification (and, they first said we had definitely been contacted but they couldn’t find proof, and later said they hadn’t had a way to contact us). Ultimately we did pay with a discount and enjoyed the party. However, the experience left a bad taste in my mouth and I would warn anyone saying over Christmas or New Years that these extremely expensive, mandatory parties will occur.

The first thing I will say about this hotel is that it is great if you want to be able to stay at a hotel and relax there. The location is very isolated and its quite, tucked against the river. Its a beautiful scenery. However, if you stay here you will need some form of transport (I hired a bike for 500 rupees a day) in order to get yourself around. The hotel was clean and the swimming pool was good. It had a bar area and the breakfast was nice. The balconies that are attached are great for sitting in the evenings. I went here during off peak season and enjoyed it, but you 100% need to hire a bike in order to explore the surrounding areas.

Absolutely wonderful stay! ❤️ From the very first moment, I felt less like a guest and more like a member of the family. The owners and the entire team are incredibly warm, caring and genuinely kind. They don’t just provide a place to stay, they truly look after you. During my stay, the owners’ mother was also visiting, and she was so kind to teach me how to make samosas! They were absolutely delicious, and it was such a special, personal experience that I will remember for a long time! ❤️ When I needed to rent a scooty, all hotel family (staff) took care of everything, they arranged for it to be delivered directly to the resort and collected afterwards. I even had a small accident and damaged one part of the scooty. The owners helped me communicate with the rental company and stood up for me to make sure everything was handled fairly. That kind of support and care goes far beyond what you would normally expect from a hotel. And then, of course, there is the location, the resort is literally right on the beach. You are just two steps away from the sea! 🌊 The rooms are clean, the restaurant food is fresh and delicious, the whole team is wonderful, and the atmosphere is so warm that you genuinely feel like part of the family. I also noticed that many guests return here year after year, and I think that says everything about this place. ❤️ Thank you to the entire Cupid’s Heaven family for such a warm and beautiful stay. You are truly wonderful, and I would absolutely recommend this place to anyone visiting Agonda! Only the very best words for you!❤️ And best wishes from Lithuania!🇱🇹

Прекрасный отель на первой линии! Территория отеля - это сад, в котором затеряны деревянные домики для гостей. Много разных тропических растений, среди них домики расположены так, чтобы гости не мешали друг другу и было ощущение, что ты один наедине с природой. Каждый день территорию отеля облагораживают: подметают, просеивают песок, высаживают растения, поливают. Мне кажется даже каждый камешек и тот выложен с любовью. На ресейпшине всегда кто-то дежурит, даже ночью. Обратиться можно по любому вопросу и тебе всегда доброжелательно помогут. Домик небольшой, простой деревянный, но все необходимое есть в номере: чайник, холодильник, кондиционер, чай, кофе, сахар, каждый день бутылка воды литровая на человека. Фото домика и внутри соответствует реальности. (наш домик находился около водонапорной башни и когда она переполнялась - вода вытекала наружу и сильно шумела, в любое время суток. Решить эту проблему персонал не в силах. Поэтому берите домик подальше от башни ). Электричество ( как и везде в Гоа, часто отключалось, но практически сразу все восстанавливалось - возможно генераторы они ставят. Но проблем с горячей водой не было. На территории есть бассейн небольшой. Он очень спасал, когда на море были сильные волны и зайти в воду было невозможно. Особенно это актуально тем, кто с детьми. Около бассейна есть душ, недалеко санузел. Полотенца для бассейна - на ресейпшене можно попросить. На столиках есть меню от бара, расположенного на пляже. В баре можно сделать заказ и тебе принесут или в номер или к бассейну. На пляже постояльцам отеля шезлонги бесплатно. Около шезлонга ставят тазики с водой - чтобы ополоснуть ноги от песка. Вот такая милая забота о гостях. Чтобы поужинать или дойти до магазина - можно выбрать кафе на ближайшей улице - иди минут 7 неспеша. Нам очень понравился отель, рекомендуем!!

It was a comfortable stay. It is far from anything with only 2 restaurants to choose from. There is a small swimming pool to relax in on the roof. The staff are very friendly and helpful. The breakfast was sufficient but a little hit and miss.