Hotele z: bar w Noord-Holland, Netherlands

The hotel is pretty good, clean and tidy. It's across from a park, but the location is a bit out of the way, and the bed was too small. The breakfast was plentiful, and dinner was delicious. The front desk staff were professional, and you can always count on a big brand. 😊

Great location and staff, but poor cleanliness I liked this hotel overall, mainly because of its fantastic location right in the center of Amsterdam. It was extremely convenient for walking around the city, and all the main attractions are very close by. The staff was friendly, multilingual, and helpful with everything. They gave us great recommendations on where to go and even lent us an umbrella for the rain. Our room on the 4th floor was very spacious, especially by Amsterdam standards. However, the cleanliness was a major disappointment. The room was poorly cleaned: there was a lot of dust, the closets were dirty, and the coffee machine was so filthy that we didn't even want to use it. My overall impression is not bad, but due to the lack of cleanliness, I would not stay at this hotel again.

Here’s a firm, professional complaint that clearly states your concerns without making it unnecessarily aggressive. It focuses on the issues you described and requests a formal investigation. Dear Hotel Manager, I am writing to formally express my deep dissatisfaction with the treatment I received during my recent stay at your hotel. This experience has been one of the most humiliating and unprofessional hotel experiences I have ever encountered. Firstly, I was charged €250 for smoking in the room. While I understand that hotels have strict no-smoking policies and I am willing to accept the applicable penalty if a violation occurred, nothing justifies the way your staff handled the situation. Despite me clearly instructing your staff not to enter my room, they forcefully entered without my permission. At that moment, I was not properly dressed, making the situation extremely embarrassing and a serious invasion of my privacy. This conduct was completely unacceptable. Furthermore, during this interaction, two members of your staff spoke to me in Dutch in what appeared to be an abusive and mocking manner. Although I do not understand Dutch, their tone, gestures, and overall behaviour were intimidating, disrespectful, and deeply humiliating. No guest should ever be treated in such a degrading way. The second issue concerns my food delivery. I had ordered food late at night, and it was left at the reception. When I went to collect it a few hours later, I was informed that the food had been thrown away. I was never contacted, no attempt was made to inform me that my order had arrived, and no explanation was provided as to why my personal property had been discarded. This is completely unacceptable and demonstrates a shocking lack of respect for guests and their belongings. The combination of these incidents reflects an alarming lack of professionalism, respect for guest privacy, and basic customer service standards. I expect the following: 1. A formal investigation into the conduct of the staff involved. 2. A written explanation as to why my room was entered against my explicit instructions. 3. An explanation as to why my food delivery was disposed of without my consent or any attempt to contact me. 4. An apology addressing the unacceptable treatment I experienced. 5. A review of your staff’s conduct and training to ensure that no other guest is subjected to such behaviour. I chose Mövenpick expecting a high standard of hospitality. Instead, I left feeling disrespected, humiliated, and extremely disappointed. I look forward to receiving your prompt response and an explanation regarding these serious matters. Yours sincerely, Lauv Jaiswal If you intend to escalate this to Mövenpick’s corporate customer relations or to post it as a public review, I can also help you draft a stronger version suitable for those channels.

The hotel is a modern design not far from the airport. The room was clean, bed was comfortable. In our short stay here during our connection in Amsterdam wasn’t the best. In the room there was quite a bit of background noise causing me and my friend to not be able to get to sleep for a kind while. I turned off the climate control and even removed the card to shut off the electric for the room and there was still a buzzing noise in the background. Upon check in I asked if we could get a wake up call and were told the phones don’t work so just set an alarm on your phone. I also asked if there was a shuttle service to the airport you could avail of as it’s only 10/15 minutes drive and he said no and to just book a taxi on my phone. I found the worker a bit rude. The hotel is a nice vibe has a Nespresso professional machine which provided a lovely coffee during check in but I’d recommend earplugs for your sleep

Great location - short walk to the Muiderpoort station and a 5 mins train ride into Amsterdam Centraal! For the price, the accomodation was very reasonable and had everything you need for a comfortable stay. House keeping comes by everyday so you always have a clean room and towels. A fridge in the room is also very handy. Staff are there 24/7 and very helpful.  The walls are thin, so if you have noisy neighbours you can hear everything, so it could be annoying!  Overall, great stay in Amsterdam!

The location is about a 10–15 minute walk from Amsterdam Central Station. The check-in desk is located deep inside a bar, which makes it a bit difficult to find. There is no elevator, so guests with heavy luggage should be careful, as carrying bags up the stairs can be inconvenient and unsafe

Thank you very much for letting us check in early. The room wasn't huge, but it was perfectly functional. The hotel's location is excellent – about a 10-minute walk from the cruise ship terminal and a 5-minute walk from the train station. It's also not far from the meeting points for day tours. You do have to transfer elevators once, but there was basically no waiting time.

Facilities: Very comprehensive, they even had an iron, which I didn't need but appreciated. There was air conditioning too, which was a relief after staying in hotels elsewhere the previous few nights that didn't even have it. Cleanliness: Spotless and impeccable.

The hotel is a great choice for those looking for a clean, spacious, and safe environment away from the city bustle. It feels very ”family-friendly” and is surrounded by nature, making it a peaceful retreat. However, keep in mind its location if you plan on visiting the city center frequently. Location & Transport 🚌 Proximity: Conveniently located about 10 minutes from the airport. Shuttle: The hotel provides a scheduled shuttle bus to and from the airport with frequent departures. City Access: There is no direct transport to the city center. To get downtown, you must take the shuttle back to the airport and transfer to a train/bus, call a taxi, or take a local bus to a transit point. It can feel a bit isolated if you don't have a car. Parking 🚗 There is ample parking space available, but please note that it costs approximately €20 per day. Room Quality 🛌 The Good: The rooms are spacious, clean, and well-maintained. Overall, the room quality is very satisfying. The Amenities: A bit minimal. They provide the basics (soap, shampoo, and lotion), but no shower caps or other extra vanity kits. You might want to bring your own. Service & Facilities 🍳 Staff: The front desk team is professional and helpful. Breakfast: A highlight! The breakfast spread is good, and the staff are very attentive—constantly clearing plates and keeping the tables clean. Extras: They offer bicycle rentals, which is a great way to explore the surrounding Location : อยู่แถวสนามบิน ประมาณ 10 นาที มี shuttle bus จากโรงแรมไปสนามบิน มีหลายรอบตามตาราง แต่ไม่มีรถเข้าเมือง ต้องนั่งไปสนามบิน หรือหาแท็กซี่ หรือนั่งบัส ไปยังจุดต่อรถ Parking : มีที่จอดรถเยอะแต่เสียค่าจอดประมาณ 20 ยูโร Room : กว้าง สะอาด โดยรวมดี แต่ Amenities มีไม่เยอะ ไม่มีหมวกอาบน้ำ มีแค่สบู่ แชมพู ครีม Service : Front desk ดี โดยรวมโอเค ห้องอาหารเช้าดี พนักงานเก็บจานตลอด เคลียร์โต๊ะ โดยรวมดี แต่ถ้าไม่มีรถค่อนข้างไกล ห้องและสภาพแวดล้อมเหมาะกับครอบครัวและเด็ก ห่างจากตัวเมืองค่อนข้างปลอดภัย และอยู่ท่ามกลางธรรมชาติ มีจักรยานให้เช่า :เข้าเมืองแบบขับรถประมาณ 20 นาที ไปจอดรถที่ Olympic Stadium 6 euro ทั้งวัน แต่ต้องซื้อบัตร tram เข้าเมือง เรียกว่า P+R คือบัตร transportation คู่กับบัตรจอดรถ เพื่อลดราคาค่าที่จอดรถ บัตร tram 10 euro สำหรับ 24 ชม. สามารถซื้อบน tram ได้เลย

This is a pretty standard luxury hotel, with no major issues. There's a mini-fridge, but it's not cold enough and doesn't come stocked with anything. However, the umbrella is a high-end carbon fiber one, which is quite rare and a nice touch. The bathroom drain had a bit of a problem, probably a clog from hair that needs to be cleaned promptly. My biggest issue, though, was the front desk – they were incredibly slow! Especially during check-out. I've never seen a hotel where you have to wait in line one by one; usually, you just leave your room card and go.