Hotele z: Pools w Qinghai, China

Convenient access to transportation and plenty of dining options nearby. The hotel's breakfast selection is quite good, and they have a restaurant on the first floor serving local cuisine, as well as Western and Chinese dishes. Prices are reasonable, but be aware that portions can be quite large. The room cleanliness is excellent, and the customer service is responsive. Overall, a pleasant stay.

Overall, this hotel is excellent. To find such a good hotel in the Yardang area is a feat in itself. The butler team's service was especially attentive. They proactively added us on WeChat to send menus and directions, which was a nice personal touch. Upon arrival, the butler escorted us to our room and showed us all the facilities. The entire service was warm and thoughtful. We also had dinner there, and the food was very good. The only surprise was that the breakfast restaurant didn't have a coffee machine. I'm used to having coffee first thing in the morning. While I could go outside the park from the breakfast area to buy coffee, it wasn't very convenient. I really think adding two coffee machines to the breakfast restaurant wouldn't hurt the park's coffee sales. I hope they consider this improvement.

The front desk service was very enthusiastic. When I checked in, I was given cookies, which were delicious and hot. The front desk lady patiently introduced the hotel and the swimming pool and gym. I also went to experience them. The service of the swimming pool staff was also very good and warm. The room was clean and tidy. I will continue to choose this hotel next time.

Check-in: The system was sluggish, and the front desk claimed the internet was down again. Room: We booked for two adults and one child, but the pillows weren't adequately provided. The mini-fridge price list for drinks was on the minibar, but the mini-fridge was empty, so what's the point of the price list? Bathroom: The liquid toiletries were of poor quality, yet they still branded them with the Sanyu logo. The hairdryer was a terrible choice. Breakfast: A complete disaster! No one to seat guests, it was chaotic, and despite many staff members, they were all just milling around with extremely low efficiency. Breakfast hours were 7:00-10:00, and we went at 8:30. The food quality was poor, and the kitchen's on-site management was terrible. I asked for an omelet, and they flat-out said no, only fried eggs, with a firm and take-it-or-leave-it attitude! I was shocked. How did Trip.com select this hotel? How do they supervise and evaluate it? The milk quality was poor, there was no freshly squeezed juice, the coffee was bad, the desserts and bread had no variety and poor quality, and the yogurt wasn't refrigerated nor was it on ice… Complaint Handling: I tried to find the F&B director at the restaurant, but it was the weekend, and he was off. No one in charge was willing to come out. I called Trip.com, who handled it professionally, and then I received a call back from a lobby manager who was clueless. I requested to speak with the hotel's duty manager, and the person who called back was a man responsible for the kitchen, which was fitting. He immediately asked how I wanted to resolve it, implying he wasn't really concerned. I listed out all the issues one by one, and he replied, 'Minor oversight.' Nothing was resolved. Additional points: 1) Unused 'clean' linens and bathrobes were stored in the laundry cart. 2) When checking out at 11:35, there was no one at the front desk, only two concierges, who said everyone had gone for lunch. Excellent management! 👍

Nice comfortable apartment with quality furniture and fittings, clean and well maintained..The door men/concierge staff were very helpful and friendly when we arrived & leaving. The food/beverage supervisor was very supportive and helpful, We decided to try the executive lounge afternoon tea and happy hours, The lounge environment is very elegant & customer service Miss Hu was very attentive and friendly. We enjoyed the hospitality, food and drinks. There are 2 malls close to this apartment hotel which is attached to Sofitel.

The rooms are very big and spacious! Really helps one feel relaxed. The only problem we experienced was that there was a smoke smell in our rooms which was a surprise given we had selected non smoking rooms. The hotel staff made things right though immediately after we complained by switching our rooms. The rest of our stay was great. The location is pretty good with a lot of halal eating options nearby.

The hotel is quiet, with a nice decoration style. It is very comfortable, which is my favorite style. The room has a wide view, and the park opposite is beautiful. The hotel facilities are complete, and free parking is available. The guest rooms are cleaned very cleanly, and the room is also very tidy. The front desk staff is very enthusiastic and upgraded the room type for me for free. The service is very good, especially considerate, and solves various problems for us. The location is good, travel is convenient, and the cost performance is also very high. It is highly recommended and makes people feel very comfortable.

This hotel is my top choice when staying in the city center. Its prime location makes getting around incredibly easy, and with the airport shuttle stopping right outside, catching a flight is a breeze. The rooms are well-equipped and functional, and the staff are friendly and proactive, handling all requests efficiently. The views from the high-floor rooms are exceptional; the city lights up beautifully at night, making for a truly comfortable stay. I highly recommend it! My only minor quibbles were with one of the cleaning staff. I asked for water twice but only received it the first time. The second time, she insisted she had already provided it. Some additional training might be beneficial there. Also, due to Qinghai's dry climate, a humidifier was necessary, but I noticed some limescale inside, so hygiene in that area could be improved. On a positive note, the front desk lady was absolutely wonderful and very thoughtful. She reminded us to buy oxygen canisters in the city for emergencies.

The stay experience exceeded expectations! The hotel has a modern design, spacious and bright rooms, and panoramic floor-to-ceiling windows that offer a panoramic view of the city. The bedding is soft and comfortable, the bathroom has perfect details of dry and wet separation, and the toiletries are high-end and exquisite. All the fatigue along the way is swept away! The front desk was warm and thoughtful, and gave us an upgraded room. The breakfast was rich, and the local yogurt and mutton soup noodles were must-try. The combination of Chinese and Western food satisfied the taste buds. The location is convenient, it only takes 20 minutes to drive to Ta'er Monastery, and there is convenient parking nearby. The details are carefully considered and it is highly recommended to travelers who pursue quality!

I stumbled upon this luxury wilderness town and was really drawn in by the scenery and all the facilities. I decided I'd take a look at the rooms before committing to a stay. The butler was incredibly thoughtful and patient, showing us every single room. We ultimately decided on the American-style log cabin. In the evening, the hotel had a free bonfire party, which was lively, and they even handed out sparklers – the atmosphere was fantastic! Most importantly, it wasn't cold at night; the room had underfloor heating, and the butler even thoughtfully pointed out the switch for it. As we were leaving, they even offered us some water for the road. Truly very considerate! Full marks from me.