We picked this place for price and location. We didn’t expect to wake up to a broken hose on the toilet and all of our clothes soaked. They did give us a plastic bag to put wet clothes in… but no offer of even a partial refund.
The rooms were nice, but one of my employees had an issue with her room. The pullout sofa was stained on the outer/top cushion, as well as the bottom of the inner cushion (bed) was horrible. She didn't want to complain but she said she will contact the front desk to let them know. It could easily be steam cleaned. But the rest of the rooms were nice.
I always enjoy staying at this hotel. It's clean and comfortable, and it comes with a wonderful breakfast! Staff is friendly and very helpful when needed. The beds are very comfortable, and a blankets are warm!
Sehr angenehmes Hotelpersonal. Als der Kühlschrank im Zimmer nicht funktionierte hatte sich umgehend jemand drum gekümmert. Lage in der Stadt ebenfalls gut.
We have stayed with Drury before, but different locations in St. Louis. This was our first time at the Arch location and won't be our last! Absolutely wonderful customer service. Best kickback yet! My son had a wonderful experience hitting up the Market for a late snack and the associate was soooo nice! They had microwaveable pizza and candy, perfect! Will Absolutely stay here again.
Very nice motel, with an even better woman at the front desk. I arrived late and looked beat, having driven 8 hours after loading & unloading a truck to storage. I was given a whirlpool suite as a free upgrade and it was so great. A very nice treatment. Room was big and clean. I really regret staying at a another very dumpy hotel (and more expensive) in the area for 6 nights at different stays. Breakfast was biscuits and gravy, and not for me.
We arrived at the hotel around 11am to store our luggage before going on a tour but the hotel was able to check us in with a different room type, which we gladly accepted. Thank you!
I enjoyed the big screen and king size bed tbh my air conditioner was really wet and dirty on the front radiator grill and made room feel muggy other than that it is a great spot to be and fair price
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8.4/10
Very Good
NnambismeriFriendly and helpful front desk. Comfortable room on top floor. Large comfortable shared lounge and games area if wanted for a group. Convenient location to universities and train station or town amenities by car or walking. Unfortunately, there is no on-site parking, but you can get advice for where in the city to park.
GGuest UserFinding and getting into the motel is fairly easy as it is on Hwy 76. The main lobby is very clean and welcoming as are the staff. I did note that they had a No vacancy sign taped to the door, so that let me know they were a popular spot on the strip. We got there a little early, and there wasnt a guarantee that our room would be ready but the lady was very nice and was able to get us in without an issue. Process was quick and easy and we were assigned room 1121, ground floor, furthest away from the main road, on the backside of the building. We parked, used the key easily (just tap and go), and walked in. The smell made it obvious to us that there had been a major flood or leak because it reeked of attempts to cover the smell of mold and mildew. We could see water damage everywhere and even the sheets on the bed were damp due to excessive moisture in the air. We have worked restoration from flooding and could distinctly smell something reminiscent of an ozone machine. The air unit was black and broken in pieces, but it still worked, for which we were grateful. The carpets were dirty and in a serious need to be cleaned although by the door had the worst of it. The silicone in the bathroom is seriously moldy and, at best, needs to be replaced and at worst scrubbed with a mildew cleaner like Lysol mold and mildew. The in room fridge had serious condensation on the inside so we figured that it had been giving them issues. It wasn't until the next morning that we noticed the patch job in the ceiling over by the door that it occurred to us that that is the bathroom of the floor above us and that there was a major leak that way. Overall, I have paid less for better rooms and if there had been an option, I would have asked for a different room. If not for the fact that we knew we would not be getting a refund, we probably would have left and went somewhere else. The staff were wonderful to interact with, but the room itself was not worth the visit. Its a flip coin or maybe a desperate act that will get us to book there again. Oh! Major gap in the door and the glass in the window to the room was cracked! Shower head was gross and growing stuff too.
GGuest UserDisappointing Stay – Would Strongly Advise Against Booking
I traveled to Festus for a car show and needed a budget-friendly hotel near local amenities. While this property met that basic requirement, nearly every other aspect of my stay was a disappointment—and at times, unacceptable.
To start, the hotel was unbearably hot inside. There was no functioning indoor air conditioning, and the common areas remained well above 80 degrees throughout my stay. Check-in was quick, but the front desk staff seemed unfamiliar with the facility—unable to even direct me to the pool, which I never located due to the complete lack of signage.
The complimentary breakfast was, frankly, insulting. The food options were minimal and unappetizing—particularly the English muffins, which were so hard they could double as hockey pucks. The oppressive heat made it nearly impossible to sit and eat in the dining area anyway.
My room, while clean, was far from comfortable. The mattress was extremely hard—comparable to sleeping on bare concrete—and the cramped toilet and shower area offered no room to move. Several cockroaches were spotted both in my room and in common areas, raising serious concerns about cleanliness and maintenance.
While I understand the hotel is currently under construction and the staff I interacted with were courteous, that alone cannot excuse the overall experience. The current conditions are simply not acceptable for paying guests.
I had high hopes for this location but left deeply disappointed. Unless you have absolutely no other options within your budget, or until after renovations are fully completed (well beyond 2025), I strongly advise against staying here. I will not be returning.
PParker’s7585Hotel was great and clean and beautiful. I was to early for my room and I was exhausted from traveling and they managed to get me in my room very fast.. thank you front desk.. housekeeping did a lovely job on 518. Not one thing was wrong and I am picky. On the other hand, I do smoke and I went outside to sit in my vehicle and smoke late in the night and was harassed and attacked verbally by a gentleman claiming to be a police officer. Very hateful and rude and disrespectful. I was parked inside the gated lot. And was approached with rude questions and insulting tones like me and my husband were criminals. And because I stood up for myself and refused to back down and answer private questions about where I was staying and what room,to someone off duty with no badge, he was trying to get me kicked out if my room in the middle of the night. The police officer on duty help resolve the situation and I went to my room. But it was a very bad moment all because we couldn’t sleep and was having a conversation in our vehicle inside the gated parking for the crown plaza.. shame on the man for being rude and thanks to the officer that handled things well. Maybe should get that guy outta that line of work. But I would stay again hands down cause the hotel was great.. and staff was amazing.. thank you crown plaza
RReedPThis is the 3rd or 4th time we've stayed here (I say 3, wife says 4 😂) and this time was definitely our least favorite. We'll still try it again but the amenities weren't up to previous stays.
I have booked the same style of room (1 King + Sofa Bed) every time, and we got that... But DANG was it tiny! There was literally 6-8 inches of walking room. The bathroom was overly spacious and the room could've used some of that.
The breakfast was rough too. Previously there were waffle makers, oatmeal, and other great hot options. This stay had eggs 👍 and shredded cheese 👍. While I give props for including a meatless ”sausage”, the standard pork sausage was mislabeled. The waffle selection was mismanaged. They offered a ”waffle with pearl sugar”, which is fine bc we've had those at other places. BUT instead of leaving the waffles in their single serve pouches, the employee was standing there opening them and putting them in the service container. 1) that's unnecessary touching by the employee & slobs who don't know what tongs are. 2) if kept in its package THEY WON'T DRY OUT. Also 3) in its package it's a perfect food for the grab and go guests.
Every single staff member we interacted with was AMAZING! The front desk, housekeeping, etc were all wonderful. We will be back, but definitely might need a different approach to the room.
GGuest UserSince the hotel is located in a safe area, we walked to dinner. There are various kinds of restaurants nearby. Our main purpose was to visit WashU, and the hotel had very convenient access to the school.
It was also easy to get from the parking lot to the hotel. The room was clean, the bed was very comfortable, and the shower had a panel for adjusting the temperature and good water pressure. Breakfast included fresh omelets and waffles, and the coffee was delicious. The food was replenished frequently. We chose this hotel based on reviews, and we truly felt it offered great value for the price.
GGuest UserLocation in proximity to city attractions is amazing 5/5. Location in terms of safety is 2/5. There isn’t a covered secured lot for your car and I was approached by many people asking me for money while taking a walk around the building. Service is hit or miss. When I arrived, and attempted to open my car door, I was accosted by the valet who yelled at me and asked me what I was TRYING to do. I told him I was checking in to the hotel. And he was aggressively unpleasant, seemingly angry that I had arrived. Conversely, the valet attendant the next day was polite and wonderful. The front desk was nice but did not review any of the amenities nor offer any information about the hotel, which is a shame. Nice but inattentive and uninterested. The service at both Idol Wolf and Good Press were 5/5. The food at both were 5/5. The hotel itself is gorgeous. There’s art set in an old gym. The renovation is well done. Enjoyed it very much. The view from the room was also very nice. The room itself was standard with a few attention to detail things needing addressed. Such as broken handles and non working bathroom fixtures. Overall would recommend this hotel because it is unique. Big plus - they allow pets!!! Yes!
GGuest UserLocation was fine. Room seemed standard level of clean. Toilet paper is ultra thin, and the soap and shampoo was very watered down, so I left the room feeling dirty. Sofa bed was so substandard that we wouldn't let our 12 year old sleep on it. The springs really dig into your back. Everything seemed clean, but felt so cheap that we felt cheap staying there. Coffee machine in the room was broken and it didn't seem worth the effort to complain about it. Ex-wife complained about the air conditioner next to the bed being too loud and coming on and off all night long that she had issues sleeping. Breakfast was solid, though. Waffle station was a hit, though the oatmeal, like the soap and shampoo, was very watery. Eggs and sausage were above average. No sliced bread, though they offered English muffins and bagels. Staff was very friendly. Best part about the stay was how amicable they all were. Makes me feel bad writing the rest of the review. Would probably avoid the hotel in the future if there were better options. It's passable, but doesn't live up to my standards and doesn't seem worth the price.
GGuest UserNot a good experience at all. The physical appearance of the exterior of the facility looked inviting. Could barely understand the guy at the front desk due to a language barrier. Got to our room and it reeked immensely of a pine scent that I guess they sprayed all over the carpet because I couldn’t find a room deodorizer of any kind in the room. Couldn’t open the window as it was not made to be opened. Cranked the fan on the AC unit just to get some air movement as our eyes and throats were burning . Thought about asking for a different room but I’m sure it would have smelled the same way, as the hallways also smelled of the same strong fragrance. The bed was hard as a rock and we both tossed and turned most of the night just to wake up to a back ache. Sheets didn’t smell very clean either. Breakfast was okay but the coffee was very weak. Here’s a pic of how dirty the bathroom light switch was. Disgusting… I don’t know how this place had such high ratings before I booked the room. I’m kicking myself in the a$$ now for what I paid and we went through. Avoid at all costs…