Mixed Experience at Vinpearl – Room Great, Dining Disappointing
I stayed at Vinpearl from 22 Sep to 3 Oct and again from 6 Oct to 11 Oct. The room was spacious and clean, and the amenities were a definite plus. However, there were several inconsistencies and disappointments during my stay.
- Laundry Service: During my first stay, laundry was complimentary (3 pieces/day), but in the second stay, it became chargeable. This inconsistency was frustrating and could be improved.
- Breakfast: The breakfast menu was 95% the same every day, with limited variety. The fried noodles were consistently hard and dry, which was disappointing.
- BBQ Buffet (600k VND): This was the most disappointing part of my experience. The food quality was poor, with cheap ingredients repeated across different stations. If this continues, I fear the restaurant may not last. In comparison, I visited Sen Buffet near Ho Tay, which cost only 480k VND and offered crayfish, big prawns, various crabs, and a wide variety of fresh dishes—far superior in quality and value.
- Vinpearl Buffet (480k VND with 20% hotel guest discount): I only had a bowl of noodles, some fruit, a few pieces of not-so-fresh salmon sashimi, and one drink—nothing stood out or felt worth the price.
- Room Service Timing: Housekeeping often came too late in the day, sometimes after 5–6 PM, which disrupted rest time. This should be addressed for better guest comfort.
On a positive note, staff were friendly, especially the foreign manager, who stood out for his professionalism.
Khách sạn tuyệt với. Cả 2 khách sạn đều rất đẹp. Ravatel home hơi cũ tí nhưng vẫn đánh giá cao. Bên Luxury thì tuyệt vời. Bữa sáng buffet ngon khách sạn 5 sao. Sân đỗ xe ô tô khá tuyệt rộng rãi. Đặc biết nhân viên thân thiện nhiệt tình xinh đẹp. Thích nhất chăn ga gối trắng sạch sẽ thơm tho không có mùi thuốc tẩy như các khách sạn khác. Nên phát huy phòng sạch sẽ. Đánh giá xuất sắc ca
If I say it is the most beautiful and cheapest hotel in Hanoi. There is no harm in it.Breakfast is included in this but it is not a good breakfast for vegetarians.Apart from this, the swimming pool, bar and gym of the hotel are very beautiful.The hotel staff is very cooperative and very nice.
Beef noodles best I’ve had so far in Vietnam.
Spa has 3-4 hot saunas. Guests can use for free. Nice receptionists. However, I double booked myself into two mandalas same night ( wrong location). This issue still hasn’t been resolved.
Podczas ostatniego pobytu w hotelu położonym w samym sercu miasta, naprawdę wstrząsnął mi wygodność i komfort oferowany. Miejsce było idealne, z łatwym dostępem do transportu publicznego, restauracji i centrum handlowe w odległości spaceru.
Pokój był przytulny i dobrze utrzymany, z nowoczesnymi udogodnieniami, które zapewniły komfortowe pobyt.Łóżko było płuskowe, a po długim dniu zwiedzania, było idealne miejsce do odwietrza. Pomimo bycia w tłoczącym mieście, hotel zapewnił cichą i spokojną atmosferę, pozwalającą na odpoczynek nocą.
Bezpieczeństwo było również priorytetem, z bezpiecznym dostępem do budynku i uwagą personelu, zapewniając gościom, że dobrze się opiekują. Mówiąc o personelu, były wyjątkowo pomocne i przyjazne, zawsze gotowe do pomocy w dowolnym wniosku lub pytaniu. Od check-in do check-out, usługa była bez szwu i profesjonalna.
Ogólnie rzecz biorąc, połączenie wygodnej lokalizacji, komfortu, bezpieczeństwa i doskonałej usługi sprawiło, że to miasto pozostaje niezapomnianym. Bardzo polecam ten hotel wszystkim, którzy szukają wielkiego doświadczenia w centrum miasta.
cu cach khoang 1-2tuan den o 1lan, co bep co tu lanh lon co lo vi song, nau nuong duoc. Chi la thieu cai dao cao rau va ban trai danh rang ko duoc chat luong nhu mot so ks khac (Mandala hay Sojo)
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Świetny
Oceny: 136
9,0/10
Cena od
109 AED
za noc
Sprawdź dostępność
Zobacz wszystkie hotele oferujące bar w mieście Bac Ninh Province
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Zobacz wszystkie
8.8/10
Very Good
GGuest UserThis is a new hotel, and the room still has a noticeable odor. Plus, the windows don't open, which is a downside. The price is also inflated. Only one person at the front desk speaks English, and none speak Chinese. The staff service quality isn't mature yet and doesn't match the price point. Their attitude was okay though.
GGuest UserGreat Stay for Business Travelers
Hotel is a large, well-equipped hotel that’s perfect for a work trip. The rooftop restaurant offers a nice atmosphere and good food, and the pool is definitely a standout — a great place to unwind. The gym is adequate for a quick workout during a busy business day.
The location near the city of Bakhnin is convenient if you’re there for work, with easy access to nearby areas. Overall, a solid stay for business travelers looking for comfort and convenience.
星星辰iThe hotel is well located for easy access to the main attractions. The rooms are spacious and comfortable, with modern and well maintained facilities. It is especially worth mentioning that the beds are very comfortable and ensure a good quality of sleep. The service at the hotel is also excellent, the staff is friendly and professional, and responds quickly to my needs. Overall, this stay experience is very satisfactory, highly recommended to everyone!
PPaul Pionmi InternationalThe hotel is cost-effective, the rooms and public areas are clean, and the front desk staff can communicate in Chinese. There is Chinese food in the hotel, and you can also communicate in Chinese. The room size is suitable and there is a washing machine in the room, which is convenient for multi-day stays.
GGuest UserOverall, the experience was very good; parking was convenient, and there was a bathtub and breakfast. The front desk staff spoke Chinese, which was great. However, the window glass in room 703 had cracks that hadn't been replaced, and the kettle plug was loose with obvious burn marks. I suggest addressing these issues promptly to prevent safety hazards! (Forgot to take photos)
DDuobaanlanThe facilities are pretty good, clean and hygienic. It has wooden floors, but no disposable slippers. The room was really spacious; it turned out to be a suite with two separate bedrooms, a hot plate, and a microwave, which made it feel just like home. Breakfast is served on the second floor next door. Initially, I was given a room right next to what looked like rented-out small apartments at the back. After I requested a change, they gave me a room facing the street.
GGuest UserThe room is very new and clean. The location is also very close to the city center. It is very convenient. The customer service staff greets you with a smile and enthusiastically provides the services you need. It is worth visiting again! ! !
AAnonymous UserIt's one of the best hotels in Bac Giang. Loved the breakfast and plus points for free use of washing machine and its distance to Go! Bac Giang and the big Hoang Hoa Tham park.
SS.G.WThe room is huge, beyond imagination
Bad points:
1.Breakfast is unpalatable
2. It’s very noisy. Taxis are almost everywhere near the road all night long.
3. Poor hygiene, there are a lot of hairs around the toiletries that have not been cleaned.
Positive reviews:
1.The room is big
2. The surrounding restaurants are okay