Hotele z: breakfast w Makkah Province, Saudi Arabia

The facilities and amenities are actually good, but the offer of the room type does not actually mathces the description and picture associated. When we pick kaaba view and we see that the picture associated is clear kaaba view, the perception is the room is clear kaaba view without obstruction. However, it's disappointing to find out that the view of the romm to the kaaba was actually obstructed by a crane. This should not happe

This is the first time ever I felt disappointed staying at this hotel. 2 days in row my room was not getting cleaned, I put the trash bin outside the room so that they have initiative to clean up the room, but they only took the transh and changet the plastic bag instead.

Very good hotel with comfortable amenities, but it is not within walking distance to Al Haram in Makkah. A shuttle bus is available, which helps with transportation. The staff experience was mixed — the male front desk team could benefit from significant customer service training, as their approach felt a bit aggressive and lacked warmth. In contrast, the female staff members were much more professional and caring. I especially want to highlight a lady in niqab who assisted us with booking a car from the hotel to the train station. She went above and beyond, refusing to leave after her shift had ended and staying to ensure we secured the car on time. Unfortunately, I did not catch her name, but she was truly outstanding! One disappointment was with the connected rooms — unlike the photos, they did not feature king beds. Instead, we received four single beds (two in each room), which was not ideal for a small family. Overall, it was a good stay, but the hotel should improve cleanliness and maintenance. Despite being a relatively new property, it was clear that facilities management and housekeeping standards could be much better.

Great stay overall at Swissôtel Al Maqam. The location is excellent with very convenient access to Masjid al-Haram, making prayers easy at any time. The room was clean, comfortable, and the staff were professional and helpful throughout the stay. Only a small concern: although my checkout was extended until 2 PM, my key card stopped working around 1 PM and needed reactivation. Aside from that minor issue, everything was smooth and enjoyable.

The location of the hotel is fabulous There are three routes to the masjid ul haram. One is exiting the lobby and turning left, walking up marriott and then turning right (you will see the haram to see what I mean) - then walk down the slight hill. The second is exiting the lobby, and walking left across the street, straight through hilton convention. The third is exiting the lobby, turning left and walking up the stairs that are next to Makkah Gate sign. You then turn left and head to haram down the escalators that everyone posts about online! It is hilly using route one or three, but not really an issue for walking or pram users. This is aside from two other ways to reach the haram: the marriott shuttle bus which drops you near conrad, near the I love Makkah area. Or, the golf buggy which takes you the same route as Walking Route One I mentioned above. Id recommend getting the buggy as its less crowded. The golf buggy comes to the same drop off spot to take you back. Shuttles buggys are really constant and timely, jus wait around. The marriott is opposite the Address hotels back entrance. There are wonderful coffee shops if you climb the stairs as mentioned in my Walking Route 3 I mentioned above. Great area to take children to play and run around. The mosque is part of the haram so every room has a live speaker during prayer time with mic volume to adjust. You can joim salaah from your room or go to the prayer room on floor 3. Reception gave us a cheaper breakfast or dinner price than online voucher places. Breakfast is average but convenient. There is a cafe on ground floor that serves nice hot or cold food anytime in the day. A baskin Robbins freezer is also there. Hotel staff and reception are lovely!!!

I was kindly given a complimentary upgrade to a higher floor with a beautiful view of the Clock Tower, along with a more spacious room. The staff were genuinely lovely and attentive throughout my stay. Having direct access to a shopping mall on the lower level was incredibly convenient, and the shuttle bus service was excellent and consistently reliable. Overall, the service was seamless from start to finish. You truly receive top-tier quality at very reasonable prices.

Jumeirah Hotel was excellent in terms of facilities — everything is new, clean, and well-maintained. Credit where it’s due: the staff were genuinely outstanding, extremely attentive, and always eager to help. Service level is easily one of the best. Location-wise, it’s around a 4–6 minute walk to Al Haram, which is acceptable. However, let’s be real — compared to the Clock Tower hotels, they are noticeably closer and more convenient, especially during peak prayer times. Now, about the “Partial Haram View” — this needs honesty. We booked two Deluxe Rooms with Partial Haram View, but the view is technically there… if you really look for it 😅. The Haram is barely visible, and most of the view is dominated by unfinished construction. You’ll spend more time spotting the Haram than enjoying it. Bottom line: Excellent hotel, top-tier service, great facilities — but don’t book it expecting a meaningful Haram view. If proximity and view matter, Clock Tower hotels still win.

Our stay at Pullman ZamZam Makkah with Kaaba view was wonderful overall. The direct view of the Kaaba from the window made this accommodation very special and added so much to our visit. It’s truly a location you won’t forget. The hotel staff were friendly and eager to assist with any requests, and the walk to Masjid al-Haram took just a couple of minutes — super convenient for all prayer times. The room itself was clean and comfortable, though I think some areas could benefit from updated furnishings. Still, the atmosphere was peaceful and pleasant, and I would happily stay here again if I visit Makkah in the future.

Very good and clean hotel ! 15min walk to 79 Gate. Bathroom is a bit small, but worthy for what we have paid

Hotel is situated inside the clock tower, so it’s right in front of Masjid Al Haram. Sometimes the lift from the ground floor to the hotel reception takes a while as it gets packed.