5-Star hotele w: Famagusta District, Cyprus

Me and my mum stayed in this hotel for 4 nights. Two of the main reasons I booked this hotel were because of its excellent location and they have front sea view room available on the dates I wanted. Let’s talk about the positive first. The seaview in our room was amazing and the location was perfect. Easy to go around, restaurants and bars and grocery are all walking distance. Bus 101 and 102 right next to the hotel can take us to all the tourist attractions nearby. The balcony door was so soundproof that despite located in the middle of the center, we barely hear anything once the door was closed. They did surprise us with a compliment bottle of champagne when we arrived as I mentioned that it was my mum’s birthday trip. It is definitely a family oriented hotel if you have kids with you. They did have some sort of program daily for the kids to join and having a calm white sand beach right in front of the hotel is definitely something you want to have when travelling with kids. Now comes to the negative. First of all, the service was definitely not I would expect from a 5 stars hotel. We arrived with a taxi, there was two bellboy approached our taxi which I thought they would helped with our luggage as we were all female including the taxi driver. However the older bellboy just stand there when me and the taxi driver were unloading the luggage from the taxi. He was literally right next to me and watched me struggle a bit with the luggage and did not even lift a finger. The older guy then told the younger one to take our luggage to the lobby after me and the driver unloaded it from the taxi. Honestly I found it quite unacceptable for a 5 stars hotel. The receptionist that greeted us was nice and she gave me all the information I needed and brought us a welcome drink which it did immediately make me feel better. The room was definitely dated, no toothbrush or cotton bud and cotton pads were presented in the room. Only shower gel and shampoo was provided ( no actual conditioner). It was fine for us as we always carry and use our own but I would expect those amenity to be already present in the room of a 5 stars hotel. Bed was extremely soft but we did not end up with back pain waking up so I think it was fine. All in all , the room was definitely not posh or what one might expect from a 5 stars hotel. Then when we tried to reserve for the sunbed, there was not much available so we ended up on the grass but not next to the pool but I guess that’s just our luck and the hotel was pretty packed so can’t do much about it. Breakfast in the hotel was ok. Quality was fair. Same food everyday. Freddo coffee is not included apparently. Service at the breakfast was 50/50. There were staffs that were smiling and greeting us and even remembering us ( all were from south Asian) and there were staffs with a poker face and just come collect our plate without even asking us if we still was eating. One Manager just stand there observing with a kind of upset face and zero interaction with customers. Another was annoyed by the staffs as some seem to not knowing which area they should be working in. As someone that works in hospitality I could sense that it was not a happy environment to work in. It seems like they were hiring inexperienced staffs and provide them only basic training at the peak season just so they can deal with the high amount of customers. The tension was high and even the customer can feel it looking at their interactions. By 10:30am they would try to collect everything on the table even you might still be working on the breakfast as they have to prepare for the lunch hour for the all inclusive plan customers. I would not say it was a bad stay. I still did enjoy my time there in this hotel. However I think the hotel did not quite meet the standard of a 5 stars hotel. Next time when I go back, I would tried their other sister hotel—sunrise pearl/ sunrise jade as they do look more posh and new.

Repeated customer at Adams. The check in was great, free upgrate, the elegance renovated family rooms where lovely with big space and everything with touch buttons. Coffee and tea facilities in room, slippers, toiletries, ironboard. Enough sunbeds for everyone, not allowed reservations with towels before 8:00am. The pools nice and ground areas clean and well maintened. Also the hotel premises and corridors where clean and smelled fresh. Nice flowers at lobby. The breakfast with plenty of choices. The sushi at socci restaurant was great and the prices fair. Glasshouse restaurant and bar with great views and service. Vala beach club with great beach view and nice ambience.  Some things need improvement though: -The reception never replied my calls when i had a problem with the tv control in room. -The wc area in the vala beach club was dirty. Also never saw a cleaning lady at beach pool ground premises anyday.  - The elevator doors on 3rd floor where dirty with hand stains and never cleaned during my stay. -The beach was dirty during my stay with plastic bags and other human plastics… even a tampon was floating next to me…discusting. The hotel pool attendats should clean the beach everyday. -For the coctails at socci restaurant where not using geniuine brands making them undrinkable. For 13 euros per coctail,  i do deserve original rum in my drink. -The service at socci restaurant was incosistent depending which shift was working everyday. The one philippino lady was lovely but the next day the other eastern european waitress never smiled and was very “stiff”. Teach your staff basic customer service pls. -The “fresh” orange juice at breakfast was not fresh at all but sugared orangejuice with water. Unacceptable for a five star hotel. Also the coffee from the maschine was bitter and bad quality. -The glasshouse restaurant is nice but very expensive as every restaurant in the hotel. For a bottle of wine charged triple the price I do deserve at least some peanuts. - At elegance rooms there was nowhere to hang the hand towel except behind the door. More hooks needed next to the sinks. Also at night its difficult to find the switch lights wc button at the electronic lights board. Not everything should be modern, keep things simple.  Overall I do liked my stay in general and I will return.

The best beach and sea in the cyprus..like a aquarium, pure clean water like a pool..l do visit this hotel for 10 years left always happy, distances small not like other places like a football stadium walking and walking within the hotel..room, lobby beach. recommend highlt and love this place

Всё понравилось. Конечно, отель не новый, но на каждый минус( а их не много) есть много плюсов. Территория продумана, так,что ,не смотря на большое количество гостей, никто друг другу почти не мешает. Все номера главного здания с видом на море, но половина из них выходит ещё и на хоз.блок, в одном из таких на 3м этаже мы и жили. Было шумно от труб ,которые там расположены. Балконом пришлось пользоваться только для сушки белья. Хотя знакомые, которые жили дальше от нас по коридору на 5 номеров, говорили, что у них тихо. Но зато много локаций с красивыми видами. И благодаря наличию пирса и расположению бассейнов можно загорать до самого захода солнца. В номере вместительный сейф, минибар включен.Персонала много, территория убирается. Анимация хорошая, весь день при желании можно чем, то заняться. Еда разнообразная,вкусная, напитки качественные, включены также брэндовые. Мороженное, молочные коктейли, орешки и т.д....холодидьники с водой и айраном удобно расположены по всей территории. Все включено можно пользоваться до самого вечера в день отъезда, также в день приезда сразу надевают браслет еще до заселения.Такси, которое могут заказать в отеле в аэропорт Эрджан стоит 2800лир, это дорого. Уехали за 2000 лир , местные знакомые заказали такси. Вообщем, отличный вариант для семейного отдыха за разумные деньги.

Excellent hotel, super service, polite and very attentive staff, the room was spacious and very stylish. Exceeded expectations!

Very good hotel. Friendly staff, good food, wonderful beach. Big and green territory.

Excellent location! Very good and rich breakfast! Very friendly staff.

Luxury 5* hotel. We stayed for 2 nights and had super pleasant and relaxing time. Very beautiful designs, pool and view on it is amazing, nice balcony with big chairs, I liked a lot a window in a bathroom which you can close if you wish. Literally everything you wish. Iron inside the room was very good plus. Breakfast with beautiful view and big choice from buffet and a-la cart. Very helpful and respectful staff! We had problems with our door late in the night and they helped us several times to fix it, even though this issue was quite annoying. Actually everything we asked - they helped us! We asked to change the room for the more expensive one and they also fixed it even the hotel was fully booked. Very silent inside the room and speaker in the bathroom was nice add on. The only thing which we was not amazed was the dinner - didn’t feel well after it two times, breakfast was much better. Hotel is super fresh, just opened, rooms are still smelling like brand new furniture. Location is nice! It took us literally 5-7 min to come to the bars street and 5 min down to go to the beach (next to kaliva beach bar), has a direct road through the parking next to the red supermarket, which we didn’t see in the beginning. Everything is really designed for two. A lot of couples, nice contingent, no kids and full relaxation. I would recommend to visit for sure ❤️ and amazing photos as a plus.

The hotel is very nice. Polite staff. The rooms are modern but not that big. The pool is great. The breakfast is phenomenal. However, even though we paid for a Deluxe Sea View Room, we got a Deluxe Side Sea View Room (which is in a lower class).